Top Ten Nails & Spa

I have never written a review before but I made a Unilocal account just to write this review. Top Ten used to be my go-​to nail salon but but after so many awful visits recently I won’t be returning ever again. The staff are some of the rudest people I’ve met. They don’t care about customer satisfaction one bit. They have sent me away with polish on my cuticles and bumps and bubbles on my nails, meaning I have to say «uhh are you sure you’re finished» every time. On one occasion they cut my skin, meaning I left with a bandaid on my finger instead of nice new polish. For a place where I want to relax and enjoy some peace and pampering, they talk and laugh loudly among themselves and make me feel very uncomfortable. When I get acrylics they last a week and when I complain they accuse me of taking them off myself and lying about it. I used to really enjoy my experiences here but after nearly a year of terrible manicures and pedicures I can safely say DO NOT GO HERE.

Looooove this place.
After losing my regular nail lady at a different location I was really happy when my friend suggested Tracy here.
I go to her every time now, she always gives me what I want along with great suggestions.

I hardly do reviews but I’m so annoyed with the service I received… I got a fill two days ago and the gel polish is already coming off! I’ve had my nails done for years and this has never happened before. She did my nails so quickly that she probably missed some steps. The salon is very dirty and makes me wonder if they actually clean anything they use. I wish I knew the lady who did my nails name but she wasn’t very friendly until it was time for me to tip her. So tired of trying new salons!

Very dirty salon!
Food everywhere, I wonder if they clean or sterile their equipment.
Stay away!

I have my manicure’s and pedicures here and they are really good. I’m never disappointed! I highly recommend Tracy, Allison or Cindy.

After over 23 years of going to Top Ten, I can say that after several bad visits now I won’t be returning. Very sad that the place has gone so downhill. It’s so dirty, loud, everything seems to be falling apart or pieced together, and the service from making an appointment to waiting up to 30 minutes for my appointment to begin is just unacceptable.
There are MANY other places in the valley that do a better job, are clean and quiet, and a much better overall experience for the same price or just a few dollars more.
I will miss Kim and Jessica but my time is worth more to me and having a relaxing and enjoyable experience is why I now choose to get my nails done elsewhere.

Love all the extra perks with just basic! Gorgeous salon and great waiting area ! For sure coming back.

I was so happy this place was open at 8:15am. I went to the dmv (right next door) for a 9:50 appt early and they would not take me so i looked for a nail shop because I needed to get my nails done for 2:00 wedding pics.
They were scheduled to open at 9 but they opened early. I got a mani and a pedi. Both basic but I don’t know if it was because It was only me and 2 of them but they were really thorough. While im pretty sure I paid for both the basics (mani & pedi), i received 2 scrubs, a wax dip, and like a 20 min foot massage (pedi). For the mani she was very detailed when cleaning my cuticles and I received a long massage.
Both women were really nice but they spoke very very little english. The younger spoke a way more but she apologized for not speaking better english. In my opinion, for moving here only 2 years ago, she has done great. The older one communicated through the younger one mostly.
The shop environment was clean, they don’t allow you to tip on a card transaction. They don’t take AMEX either. They do have an atm that only charges a $.50 to use. I paid $ 56 for a french shellac mani and a standard pedi (before tip).
While i was there, the phone was ringing for appointments every minute. People that were rolling in seemed to be regulars with a specific person request.
I was really satisfied and would return (if i lived out here) and now i don’t have to rush to get them done after my dmv appt.

I was not pleased with my experience. I can’t believe they let me walk out of the salon with my nails looking like this. Air bubbles in the paint, polish on my skin and cuticle, and uneven lines. I asked the girl to fix the cuticles and areas on the outside of the nail multiple times. When I walked outside I could really see how bad this paint job was. The only reason why I gave them 2 stars instead of 1 was because they re did them when I can back in. But who in their right mind would think this was good enough to charge me for?

I came in in the evening and was helped about 5 minutes later.
All the ladies were chattering so loudly the entire time and laughing. not sure about what, it made me uncomfortable.
The lady did a good job on the gel manicure, but I gelt gypped because the ‘massage’ was a joke… not even 1 minute total and that’s one of my favorite parts. The manicure was $ 30!!!
I think they overcharged… somewhere else in the store it say $ 28…still high.
I’ll stick to my old place paying $ 20-​$ 25.

Love Yvonne she is amazing and takes the time to ask you want you want and ensure that every nail is perfect for you. Found my new favorite nail tech!

Best mani/​pedi I’ve had. The customer service is great and they throw in little things like flowers, orange slices, etc and even gave me a shoulder massage without it being a part of the package. I felt absolutely spoiled.

First off bring cash for the tip! They dont allow you to add the tip to your card. They have an atm inside, but really who wants to pay another $ 3 – 5 to get money out for a tip! Mon-​thurs it is $ 10 off delux pedicure. They did a good job, but bearly felt a thing with the hot stone massage. The wax treatment was nice.

This place is very nice all the staff was super friendly and the place was pretty clean. We had a three person party. Three pedicures and one mani and two fills. Our pedicures were amazing and we were pleasantly surprised with all the pedicure entails. It was very relaxing. The message chairs are really nice too. The manicure was great. My fill was done well and my nails came out great. My sisters fill on the other hand didn’t look so great but we spoke to the lady upfront who fixed it right away for us. When we left it look a hundred times better. We were all satisfied with our nails and the price. We will be coming back again

Usually I get my nails done here and they are great. but lately seems to have gone downhill. My shellac came of after 2 days, my acrylics lifted and broke after a week… they couldn’t do the design I wanted and instead of telling me did something completely opposite. Their pedicures are ok… great massage but the polish never seems to hold up well. So not sure if I will return.

Oh yeah!
My mom & I have been a patron with Top 10 for 11 years now. We used to go to the Top 10 location next to Kohl’s, but that one is now closed. This location is even better!
First of all, it is updated, remodeled & new. I feel like I’m going to a top nail spa in Beverly Hills, but for a common price. & their prices are incredible– definitely the best I have found in Pleasanton, Dublin, San Ramon area.
Obviously we’ve been going for many years now, but they call us by name and always talk to us about our personal lives, like they remember the details we had told them a month ago! That’s awesome. We love the personal touch they give us & they generally give that to everyone.
They’re professional every time we are there & it’s always my one-​stop-​shop for my mani/​pedi/​wax.
Jessica– I always ask for her when I get my acrylic fill. If I bring her a picture of what I want, she does exactly what I’m looking for.
Tran– always go to her for my pedicures. They already give you a 5-​minute massage on your legs, but it’s sooo relaxing, that I love that now you can pay a little extra for a 15-​minute massage. It’s like Massage Envy & a pedicure all rolled into one!
Only twice in 11 years have my acrylics chipped quickly after getting them done. But I went in, showed them, and they fixed them for no charge! The only thing I don’t like– $ 5 for a flower on my pedicure? Nah, I can do that on my own at home ;)
Everything else though, love love love. They are a much smaller shop than the other location they were at– so I would definitely recommend to anyone to call ahead and make an appointment first to guarantee being seen quickly.

Honestly this place is pretty crappy. Everything is clean I suppose but it’s expensive for the crappy work they put into my manicure and pedicure. I asked for a sparkle tip acrylic set and a French tip pedicure and my pedicure was rushed. The lady stood around my feet soaking in water for a good 20 minute before anything happened and when two more customers needed my seat she rushed the polish and shooed me out. Now with the manicure it was average. A lot of my nails are now looking to be all lopsided and she made me bleed twice. Then instead of making it clear like I asked she made it this awful pink color and even my mom said looks weird. I’m pretty irritated. The pedicure lady even told me that my toe nails were weird and couldn’t be shaped. Well sorry everyone else can do it but you. But regardless, this place was the most expensive place I’ve ever been to, will not be coming back.

I usually get a pedi & mani express combo which cost $ 35 so somewhat reasonable. It seems like they like to rush you out of there even if your nails are not dry. OK, not too bad with my feet since i have flip flops on but my hands always get messed up even if the manicurist tells you that they are dry. Also, they like to jam the cuticle pusher into your cuticles so not a pleasant experience even if you tell them it’s too hard. I’ve been cut twice with the cuticle cutter at two separate times when they are doing my mani. Since this place can get busy, they tend to do a shoddy basic manicure job just to get it done quickly.