American Eagle Outfitters

Good service and great prices as my teenage son treated himself to a new look with his Christmas money. We spent two hours here while he tried on clothes and made decisions. And he looks dashing.
I appreciated the non crowded store, the clerks’ check ins, and the sale prices. I’m sure he’ll want to return for more clothes on the future; as long as my experience is like today’s, I’ll be happy to return with him.

The customer service here is lacking. I normally do my shopping online because I feel that whenever I do shop in store I can’t find anyone to help me, they’re judging me, or it’s just a waste of time. This experience proved all of that.
My reason for visiting this location was because I had an online return. The sales associate that greeted me seemed annoyed but asked if I wanted to look around first before doing my return. Normally I would pass and just do the return but I decided to take a peek. When I did find something I liked and wanted to find more styles like it, she lacked product knowledge. The manager was just watching her but never really said anything even though there was no one else in the store.
I found two items I liked so I went to the register. The sales associate gave me a hard time with my return because I had two different orders, however I did explain to her that I had placed the packing slips that went with one order in one bag and the second packing slip in the second bag. She was stubborn and decided not to listen and then got frustrated when the return was not going smoothly. After the return and sale transaction was done, she just gave me a blank stare and handed me my purchase with a «here you go».
I have been a long time American Eagle shopper and this exprience has me thinking twice about going to the actual mall or this particular location.

I ended up looking for an American eagle near my hotel in downtown portland and it led me to the one at this location. I’ve been shopping at American eagle for a couple years now. Not really My style in general
But they do make some awesome basic ts and have some great black khaki pants.
At first glance, keep in mind I’m from Los Angeles, the location seemed a little rough. I’m not familiar with this side of the neighborhood but I was not expecting an ae here. Located on the second level I noticed it and walked in.
There was one associate ringing a customer up and a second came out from the back. I was greeted a bit after. I mostly did some self shopping and there was minimal to no interaction.
I was not blown away with their selection either.
The store looked like it was out of merchandise. I was then rung up and the process took seconds. I mentioned I was on vacation but the associate really didn’t know how to develop the convo after that.
Product 4– great product, great value for it, good quality.
Customer service 2– could have been more attentive and a bit more welcoming.
Ambiance 3– store was not messy, pretty organized and clean.
Over all 3. Good store not the best but if in a pickle stop by.
–J.G.

I just turned 30, and I am still getting 15% off coupons emailed to me from AEO because 13 years ago I signed up for the rewards thingy.
I admit that whenever I come to this mall, I always go into AEO, and I also feel like I am too damn old to be in there. But let’s face it, Jeans and tank tops don’t really go out of style, and the Clarence rack in the back is really nice when you don’t want to spend a lot.
Summer is coming up and I bought a pair of Joes Jeans for almost $ 100. Come one, for jean shorts! They were cute, but I returned them, and got a pair of cute distressed shorts here, on sale for $ 29.99 with a $ 15% coupon on top. And no one will say a god damn thing about them, because I look great in shorts, and even though my old ass should be at Chico’s or something, I can’t seem to quit this store. Also, I love their dresses. And sandals. And jewelery. But all the cologne/​perfume is shit and everyone knows it.

40 something?
Well, I can’t say I am a regular as I just ended up at this place because my son was at the video game place next door and I needed to cool my heels while he communed with other like minded gamers.
Forty is the old age of youth; fifty is the youth of old age. — Victor Hugo
From looking in the window I wasn’t too sure what I would find, but I loved the «40% off of everything» sale they were running! It made figuring out the final price pretty dang easy even for the mathematically challenged.
As far as the clothes I wondered if I would be able to find something of a decent quality that would be suitable for me (I’m in my 40s — oh crap, when did that happen?!) and I was able to easily select a super fun minty green light weight distressed cotton hoodie AND a super soft pull over. Perfect for the Spring temperatures. They were both in the $ 40 range before the sale and were a combined forty something dollars after the 40% off.
I will definitely be back again to see if the other sales are as appealing as the haunting 40 something one I happened in on.