Broadway Imports

I took my car in because it was behaving really sketchy and then wouldn’t start at all. They told me it needed a new distributor and also a new clutch (both of which seem likely) but that they changed out the spark plugs and cleaned it up and tweaked a few things so it was running well and starting again, at least. But they couldn’t guarantee how long it would be before I needed to address the distributor and the clutch. That was fine. I drove the car home. Hours later, I go to start the car and it’s exactly the same as it was before. So. They charged me $ 97.20 for basically nothing. Maybe they were telling the truth, but it doesn’t make me any happier or feel like they’re terribly trustworthy (since they said it was starting fine and running much better now.)

Derrick at Broadway Imports has been the most honest auto mechanic I have ever dealt with. He has integrity and has, in the process, saved me a lot of $ on repairs. I’ll be sending as many referrals as possible.

These guys were legit and didn’t want to take advantage of me and told me exactly what was wrong with my car and what to do.
However, when walking up to the place to pick up my car one of the old mechanics in the garage was super rude making me not want to return.
The guy in the office, Derrick, was awesome though. He was friendly and easy to talk to. I appreciated his service.

I’m beyond thrilled to find these folks. They’re professional, knowledgeable, thoughtful and kind. I’ll go nowhere else, though others are closer. I’m so grateful. Thanks, Derek and crew. Susan

I have been coming to Broadway Imports for more than 5 years and have had nothing but extremely positive experiences. They are always straightforward and clear about what they are going to fix, and find the most affordable options, and get the problems fixed quickly. I had a very used car that had all kinds of problems and they were very good at taking care of it despite its issues — and told me when it was time to quit sinking my money into it. I get all maintenance and oil changes done here and couldn’t be happier with the level of customer service (Derek is the best) and the quality of work. Highly recommended!

Went to Broadway Imports this week for the first — and last — time. We tried them as a potential alternative to the Honda dealer to bring our cars for service. Unfortunately, they failed, with red flags.
The biggest red flag is that they recommended work which we just had done on the car a few months ago. We were told that the «transmission fluid needs to be replaced». It’s funny, we just had it changed 6 months and 6000 miles ago. They also quoted $ 250 to change the transmission fluid — also funny, given that the Honda dealer changed it and charged only $ 58.
Likewise, they also recommended that the brake fluid be changed. Again, this was done 6 months and 6000 miles ago.
They seemed to do a fine job with the basic oil change, though they did charge $ 69 for it, whereas the last oil change 3 months ago only cost $ 34 at the Honda dealer.
Unfortunately, from our experience this week, we think Broadway Imports does what so many service places do, and recommends unnecessary work, and then charges high prices for it.
We won’t be going back.

Great place to go if you have unlimited funds. This place caters to the folks living in the big, spendy houses up the street who have dough to spare.

I’ve been taking my 1995 Mitsubishi 3000 BR-​4 to Derek at Broadway Imports for several years. Even though he only sees this car a few times a year, he calls me by name and remembers the details about the car. I have always felt that his shop was good at diagnosing the problem, Derek has always communicated well with me about the cost of repair before doing the job and has been very fair in what he charges. Two weeks ago I left it with him because two of the dash lights were on. It’s a 20 year old car and I expected a repair bill. Turns out the coolant light was just a lack of water in the overflow/​wiper container and the other light was the anti-​lock brake light which after checking the pads and rotors, turned the light off because nothing was needed. The wobbly feeling in the steering was a damaged tire (he doesn’t sell tires) and a recommendation that I take it in for alignment. I might add that this car is a fairly old car with a complex high performance motor. I plan to patronize this shop for the foreseeable future.

i received an ad for this biz, and wanted to try them out for 2 car problems… Derek was great! he explained everything on the phone, then again in person… the work was done in 2 days, and he saved me money by referring me for something a specialty shop could do… the car runs fine after having the master and slave cylinder replaced as my clutch fluid was low… i will bring my car back when something malfunctions. thx!

Avoid this unscrupulous repair shop at all costs.
My sister-​in-​law was in town for cancer treatments. I thought I’d do her a favor and have her VW Jetta’s air conditioner fixed, and dropped it off at Broadway Imports. A day and a half later and $ 100 later, they still had not finished diagnosing the problem and wanted $ 300 more to continue. I picked up the car completely dissatisfied. I was refunded my $ 100 — a nice gesture. As I was leaving, the owner, Derek, informed me that the emergency brake light was on, and said it was that way when I dropped it off. This was pure baloney, but I was fed up and drove off only to find that not only was that light on, but the annoying alarm was beeping constantly. Of course, if it had been doing that when I dropped it off it would have been the first thing I’d have asked him to fix! Instead, my sister-​in-​law had to drive home (3 hours) listening to that constant beeping. When her mechanic checked it out he found that the alarm fuse had been blown using a short circuiting wire during the diagnosis of the A/​C. It cost her $ 97 to fix. She took photos of the wire, the diagnostic and the bill from the mechanic. I took them to Derek. He said «we don’t normally use a wire like that.» (But they use a «different type» wire for the same purpose.) His mechanic was «out sick» so he couldn’t ask him about it.
I felt guilty and reimbursed my sister-​in-​law her $ 97. I told Derek I did this, and I left it up to him what he should do about causing the problem and lying to me. I have heard nothing.
So, beware.

I have used Broadway imports many times for work on our honda and mazda. They provide consistently good work, fair prices and seem to care about customer satisfaction. They have also been willing to troubleshoot at no cost when I’ve brought them my tent trailer hooked up to my car with problems. Thanks guys!

I’ve known Derek for 10 years and have been bringing our cars to him since he purchased this business 7 – 8 years ago. I’m born and raised in Portland and speak from experience in that he is one of the most honest, straight-​shooting, no BS people I know.
Considering the majority of these reviews are 5’s and a couple people with 1s, do yourself a favor and trust the majority. Derek is honest, communicates well and has a great reputation in the Portland business community. When you’re a local, you have no reason to not be honest and treat customers well, and he adheres to this every day.

Great service and good pricing. And Derek keeps everything rolling smoothly. Just had a headlight bulb replaced on my Mercedes ML 320 and it was only $ 19.95. Nothing on a Mercedes is only $ 19.95!!! Would have cost at least $ 80 at the Mercedes dealership…

I don’t trust them.
Broadway Imports allegedly installed a new water pump in my car 3 years/​17k mi ago. Today, my mechanic had to replace the water pump and said it was as old as the hills and was not 3 years old. He said Bway Imports just gooped some silcone on it to keep it from leaking (he showed it to me) and charged me over $ 100 for a new one plus labor. Oh, and the front cam seals they said I needed were improperly installed, leading to oils leaks and replacement.
I know it’s 3 years later but I had a feeling I was being taken at the time, as the water pump was only 2 years old when they ‘replaced’ it. I should have trusted my gut. All told I was hosed for at least $ 400 here and they did subpar work.
Be careful if you must go here. Ask to see the old parts, ask to see the new parts or just go somewhere you trust –guts don’t lie.

I have been going here for a few years, they are chatty and friendly, BUT I had a very similar experience to another reviewer; I brought my vehicle in for repair and when I came to pick it up they asked if I’d noticed that the power steering pump was leaking (I hadn’t). They said that there was a serious leak and it needed replacing. I declined to have it fixed, figuring I’d top it off when necessary and wait until it got worse or I had more cash. It’s been many months (almost a year?) and the power steering fluid is still at the «Max» line.

I have been taking my various old cars here for a decade now, and Broadway Imports has always done me right. I very much appreciate that they tell me what needs to be done now vs. what can wait a few months — very helpful if you’re on a budget. And, the guys are always friendly & personable, and have on occasion gone very out of their way for me when I’m running way late, have a car seat crisis, or other chaos ensues. I appreciate them so much!

Still a great little auto shop. Now I get text message reminders at my service intervals. Its nice to deal with the same people every time…

A lot of research went into choosing to take my 11 year old Lexus to Broadway Imports. I wanted a thorough check of belts, etc. as I was moving and about to embark on a 1000 mile trek. Both guys there were great, charming, and chatty. When I went in to pick up my car very little was said about replacing belts but there was an alarmist attitude about my power steering pump leaking. I was told to bring it back in the morning so the fluid level could be checked. It was that bad. They asked if I’d noticed the leak on the garage floor and said it’d been leaking while in their shop. It wasn’t kept in a garage so I had no clue. Since I was in the midst of a big move I didn’t have the time to bring it back. I drove the 1000 miles, got moved in and one day suddenly remembered the dire warning about the power steering leak. Been checking it for months now and it’s absolutely fine.

I like these guys, They don’t try to up sell you on stuff you don’t need. They use good parts and are very reasonable. I’ve been going here for years and dig them.