Fetch Doggie Daycare

I heard back from the owner of Fetch two weeks after the incident, after several calls to Fetch. She offered no apology, only «I’ve talked to all of my employees to get their perspective, but I’d like to get more info from you if possible… Is Mabel’s leg fractured? Can you please send me the invoice/​notes that her vet sent you home with?» I clarified that the leg was not fractured, only a mere sprain, but I was still concerned by the experience (being used in temperament evaluations without my knowledge, claiming they didn’t notice her limping, not returning my calls for hours/​days, spraying the dogs with water, etc.). The email I got in response again offered no apology only «The invoice came through this time, but I don’t see any diagnostic conclusion. Can you tell me if they found anything wrong with her leg?» She then proceeded to tell me that it’s common for active dogs to get injured (duh), and also brought up my negative Unilocal review saying «you basically made it sound like we sent her home with a fractured leg». I again told her it was not fractured, only sprained, but I was still concerned by the experience. I was not expecting to be reimbursed for the medical expenses by any means, but at the very least an apology would have been appreciated. It’s no wonder they have negative reviews.

My husband and I are new to Portland and we’re reluctant to try fetch after reading some of the reviews online… We definitely weren’t sure what to expect. We had some difficulty when we tried to call and getting someone to answer, but found them to be very prompt and responsive via email… We have 2 dogs; one is a very old and somewhat difficult English bulldog and one is a very large and energetic chocolate lab… When I went to drop them off, there was a a aroma of dog urine, but it was within a range of what I would expect from an indoor doggy day care and boarding establishment. The staff was incredibly welcoming and took the time to go over all my dogs’ needs and answer any questions I had… We just picked up our dogs after being gone for 8 days! Our dogs were happy and exhausted, and seemed super relaxed when we arrived! They had both just received baths! And not only did they bathe the dogs at no additional charge they also washed their dog bowls and the dog bed I had brought with them! We’re very happy that we have tried Fetch and will definitely be bringing our dogs there again!

I have called Fetch 5x, left 3 voicemails and sent an e-​mail to schedule a temperament check so my dog can start playing here — and no response whatsoever.

I still like this place for the DIY dog washes, but the place certainly looked worse for the wear the last time we were there. The whole place smelled like piss (yes I know the dogs are pissing inside), but it had a sort of dirty depressing pallor. Will still go there, but wish they’d clean it up a bit.

I’ve been taking my dog here for a few months, she loves it here, I did as well, but I am never bringing her back after what I experienced tonight. She can be kind of demanding and dominate, which I understand, but I would never yell at a dog like I heard one of their employees yelling at my dog tonight. I work at another doggy daycare in town so I know how annoying it can be sometimes to be in a large group of dogs, but there are a thousand other ways to control a dog misbehaving than what I heard. I came in while they were shutting things down (you could hear a vacuum going), and I could hear my dog barking because she has a very distinctive bark, but this woman was YELLING at my dog and telling her to shut up while she knew there were people in the lobby waiting to pick up their dogs that they dropped off to have a fun time, is irresponsible and completely rude to do to your customers and the dogs who sometimes do not know any better. I know my dog can be kind of rough and annoying around the edges at times, but this place accepted her and I thought I would feel comfortable bringing her to daycare here, after hearing how they treat «annoying» dogs I do not feel comfortable leaving my dog with these people, and won’t ever come back. It made me extremely uncomfortable to be there and I don’t think anyone should correct a dogs behavior by yelling and screaming at them when they don’t understand. There would have been better ways to handle this situation and better ways to treat PAYING customers animals than yelling your head off at them for barking when you know there are people around picking up their dogs.

When we first moved to Portland back in October, our first experience was learning that none of our possessions had actually arrived and thus we were going to have to find a hotel not only for ourselves, but also for our two dogs, Miss Daisy Falcor and her little brother Samson. As a result, Fetch was literally the first local business we patronized as Portlandians, a decision we’re happy with and continue with to this day.
Fetch has a lot going for it. The space is clean, the staff is friendly, and the dogs always seem happy. Their prices are reasonable, especially for those of us that have more than one dog; we get 50% off boarding the 2^nd pooch, so long as they can share a kennel. Basically this comes to $ 52 a day for overnight boarding, which includes all-​day playtime. On weekdays you have until 6:15 to pick them up, which means you essentially get two full days of ‘tire out the dog’ time. I mean, that’s not cheap by any means, but it’s reasonable and a lot less than we’ve had to pay at other locales.
You have to jump through some minor hoops to let your dogs stay here, but that’s probably for the best. They do an evaluation to make sure that they play well with others. Mine both passed easily, because they are amazing animals. It’s comforting knowing that dog bullies are not allowed at Fetch.
One thing that is pretty adorable and fills me with envy is that they always have pics of dogs celebrating their birthdays. Unfortunately, this is pretty much reserved for the regulars, so my dogs (who only visit occasionally) have yet to have a birthday party. This means I have no pics of them in silly hats. At least none that originated at Fetch. What we do at home is our own business…
Other than a more liberal silly hat policy, the only things that I wish Fetch offered were 1) an outdoor space and 2) some sort of webcast of the play areas, so that I could check in on the fur babies. They’re probably SOL on the first one, as their location just doesn’t make that possible, but hopefully the second will arrive someday. It’s rapidly becoming standard.
I’m glad we found Fetch right off the bat. They’re a solid choice, and you could do a lot worse, for probably more money.

I have had lots of dogs, honestly never really needed daycare for any of them, then lately we decided to adopt few more puppies, and there is one who has way too much energy and does not like to stay home during the day, like the other 2 grown dogs do, he needs to play and be with people, he loves humans, and during the day when nobody is home, I needed to find a doggy day care where to take him. So I was recommended to try this place, it was a good choice.
The staff is welcoming, friendly and very flexible, even if the puppy has too much energy and does not like to stay still long, they were willing to accept that and deal with that in a very gracious way, so I am very pleased and I think i have found the perfect place, I know the puppy is in good hands and he seems to like it here a lot, so we will continue to come back!

We LOVE Fetch. Our Charlie is a sweet-​but-​anxious fellow, and the team at Fetch has helped him love daycare (I don’t even get a backward glance anymore once he realizes he’s going to play) and make some doggy friends, all while being really terrific about Mr. Charlie being a stinker on occasion.

When we pull into the parking our dog knows exactly where he is at. It takes all I can do to hold onto him as he is charging into the place. He always comes home happy and tired! Staff has always been friendly and we have never had any problems.

This place is great! My boy is fine with other dogs, but not very trusting of people. The staff at Fetch really pays attention to the dogs they are taking care of. I have been told about some of my dog’s actions while he is in daycare that are characteristic of how he acts when he is around people he trusts, and are fairly unique to just him (proving how comfortable he is there and how much the staff pays attention). They also give cute little stories about my dog interacting with his favorite dogs there. He is always happy when we pull into the parking lot in the morning, and comes home very happy and exhausted!
I have not used Fetch for boarding (yet), only for daycare. I highly recommend Fetch and their great staff! I have read the previous comments about the place being dirty and smelling like urine. I am very sensitive to smells, and have never noticed urine stink or anything offensive at Fetch.

We’ve been going here for nearly five years now and our dogs love it as much as they can love a place that isn’t home. I love that the dogs are indoors 100% of the time. I have heard horror stories of dogs getting out at other places and had so much anxiety before leaving mine for the first time. Like, serious anxiety. If I remember right, we called every day to check in on them during our first vacation without them. And I was in another country if that tells you what a loving (translated: crazy) dog parent I am.
When I found Fetch and saw they were all indoors, I gave them a call. The owners were super friendly, really knowledgeable about dog breeds, and you know you can just tell a dog person when you meet them. Some other facilities, it seems like they hire any teen off the street and they don’t REALLY care about your animals the way you do. Fetch is not that. They are so personal and you feel like they genuinely care about your dogs. We only take them here when we go on vacation — typically 2 – 3 times per year. I love that even though they rarely see my dogs, whenever I call to make a reservation, they always say something along the lines of «awwww, Titus & Meiko»…like they really know them and remember them. That makes me feel really good about leaving them here.
After several years of using Fetch’s services, I can now get through an entire vacation without calling a single time. Success!
I saw someone on here say they weren’t happy that they can rarely reach them on the phone during business hours. I would rather have the staff playing with/​supervising my dogs than standing at the front counter to answer the phone. They will always return your call, so just leave a message. Heck, it’s usually quicker that way. When I need to book a stay, I include my name, the dogs names, the date of drop off/​pickup and say please call me back to confirm. They call, say I’m booked, and that’s that. I love this place!

Friendly staff and my Golden always comes home very happy and tired. Could benefit from some air freshened as this ace does smell a bit more than other places, but it’s close and convent

In the last year, I have moved from a fairly spacious suburban home to a smaller apartment, while concurrently taking a job that demands a more significant time commitment.
*Enters Dog Parent Guilt*
My older dog, Xavier is 11 and pretty indifferent to things that don’t involve evacuating bowels, eating, sleeping 20 hours a day, and being incessantly loved on.
XE, however… special window-​licking rambunctious girl that she is… she needs an outlet for her energy, and she’s not really the type of dog to be in a dog park, or be off-​leash, or come when called, or listen in general. Probably my fault, but if she was a human child, she’d be the sort that would live at home with mom forever. We know this.
I searched around Unilocal to see if there were any doggie daycares in my new neighborhood that seemed like a good fit for XE. She had never been to one, but she was pretty good with other dogs, and I figured a big pack of them would burn her out and help her with her yet-to-be-seen-doggie-socialization-«skills.»
I scheduled XE for an evaluation to see if they would even accept her into daycare. I was nervous that they wouldn’t, especially since she’s a super vocal (borderline mouthy) pittie mix. She got a B+ on her evaluation, but it’s not failing, so I’ll take it!
The staff is all friendly, and helpful and they genuinely love dogs. They GET dogs. Nothing is more gratifying as a dog parent than to have a relative stranger demonstrate that they understand the personality nuances of your canine child, and that they share your affections for them. Understanding XE (and loving her various idiosyncrasies) means that you’ve spent time with her, and that’s important. I don’t want my girl dumped into a pen with 20 other dogs and left to ditch school, get pregnant and start a gang. I’m not raising a latchkey kid here. :) (Please continue to enjoy the «Psycho Dog Mom» chat… while I go on anthropomorphizing my dog.)
(It should be noted that there is a person in the pen with the dogs at ALL times. So, if anything goes awry, they’re in very close proximity to address the issue. Things seem to mostly go smoothly, so the bulk of the time the staff spends in the main pen seems to be about petting the dogs… and, frankly, I’m a fan of that.)
As time has passed, I’ve noticed that XE is better at interacting with other dogs (and people) outside of the daycare environment. The staff is constantly giving me updates about her behavior at daycare, and which dogs she played with, and if she napped, etc. It warms a part of me in such a way that I can’t follow my usual Unilocal suit of being cynical and ranty.
When I pick her up, she’s so tired that she usually can’t stay awake for the 2 mile drive home. A tired dog, makes a happy mom– –let me just tell you.
Speaking of happy, when I load XE into the car and drive her to Fetch… the second she figures out where we’re going (it takes a while… she’s a simple creature)…she starts coming unhinged with excitement, which is how I know I’ve selected a good place.
I see some Unilocal reviews of people complaining about a urine smell, etc. Well… here’s the deal… it’s a freakin’ doggie daycare. The dogs are inside, and there’s an allocated area for them to urinate, but it seems like kind of a given that there might be a urine smell. Here’s a thought, chuck Fluffy in the bathtub when you get home. Problem solved. You can also pay them something nominal to bathe your dog…$ 15, I think.
I’ve also had both of my dogs boarded here on several occasions (recently for 2 weeks), and they both love it. They are excited to go, and they don’t look they’ve been in an internment camp when I pick them up.
And the prices are reasonable, People! $ 17 for a half-​day of daycare, $ 25 for a full day. Discounts if you purchase in bulk. I can’t quote the boarding prices off the top of my head, but they’re about $ 35/​day for both dogs, they board them together, feed them separately, and they take them for walks, play ball, and put XE in daycare when she starts driving Xavier crazy. The daycare is $ 10 extra if you’re all ready boarding.
The first time I boarded them, they called me to let me know that Xavier wasn’t really eating, and asked my permission to make his food a bit more enticing. Awesome!
Traveling is stressful. Traveling and worrying that your dogs aren’t being cared for in a capacity you would deem acceptable is ulcer-​inducing. I’m glad I can worry about travel exclusively, and rest easy that my dog kiddies are loving life when I’m gone.
If you board your dogs for more than 5 days, a bath and nail-​trim is complimentary. That doesn’t suck.
The one point of frustration for a lot of people, is that the staff at Fetch isn’t always able to get to the phone or email. My advice is, be persistent. Leave a thoughtful voice mail. The reason they aren’t answering the phone is because they’re taking awesome care of your dog. Feel comfort in that.

Hey, if Walter is happy, I’m happy. My little handsome fella has been visiting fetch since he was 7 months old. We’ve tried a few other places but, this is his favorite. Who am I to argue?
Prices are comparable to other establishments, drop off and pick-​up are easy and the owners/​staff are always pleasant.
We have not used boarding, review is for daycare.

We love Fetch. Jackson knows when 9 am rolls around and it’s time to go play with his friends at Fetch and he can’t get there fast enough.
It’s true sometimes he comes home a little messy but he’s a puppy and plays hard when given the opportunity. I look at the «mess» as a proof he was having fun.
I’m close enough that I can pop in unannounced and see what’s happening and each time Jackson and the other dogs seem to be in good care.
Dogs have good intuition and I’m positive if Jackson wasn’t having fun or wasn’t being treated well by the employees he would tell me by being reluctant to go, which is just not the case.
The staff is great!

The place does in fact wreak of urine. However, I only came here to give my dog a bath and it cost $ 15 which was a steal compared to where I am from.
My dog smells good now, but I wanted to get out of there asap, due to the smell. I am not sure about the daycare aspect of the place since my dog doesn’t go to any sort of daycare.
If you can hold your breath for a little bit, this is a great place to clean your dog. They use great shampoos and provide brushes as well.

I’ve been bringing my boy here for a little over a year. I love them, and so does the doggy!!! I feel that the employees take the time to pay attention to each dogs needs, and address them. Every time I pick my dog up they have something to say about his time there.
«Enoch did this»
«Enoch enjoyed that»
«He was good today»
«He got into trouble today.»
I like knowing that they are paying attention. I trust them with my dog, need I say anymore!

I love Fetch! And more importantly, so do my dogs!
We started taking our dogs there after one of our dogs was kicked out of daycare, not due to his behavior, but because he is a pitbull mix, and «while his behavior is great, he’s really sweet, he just looks too much like a pitbull.» I might add that he was a 4 month old puppy at the time, who was attending obedience class, and puppy socialization groups. He was/​is a very well behaved and socialized pup. The staff at Fetch did a behavior evaluation on our dogs, and let all of our dogs in based on their good behavior, not because of how they looked.
While our older girl mostly stays at home as she isn’t interested in playing with other dogs, our pup attends every week, and he is thrilled to go. We always get updates on how his day was, and we are always treated with respect and courtesy. The staff are genuinely happy to see my dog, and I know he is loved and adored by them.
It is clear to my husband and me that Adam and Britt (the owners) love dogs, and they love what they do. I am paranoid about trusting anyone with my dogs, and I trust them 100%. Yay, Fetch!

It’s so hard to let anyone but family take care of my precious pooches, and even harder to leave them behind with no chance of going out to relieve themselves while I’m at work and no one is home…
But like a knight on a horse, the knight being Adam and the horse being Fetch Doggie Daycare; totally came the saving my dogs needed! I’m a typical poor college student, and during my time home for long extended breaks I need to work… And my dogs need something to do than be lazy bums sleeping.
After calling in to learn more about the business, and scheduling a time for my dogs to be observed… I found that Fetch did a wonderful job of taking the energy out of my 3 dogs (2 being mine, 1 being my father’s) especially aiding my Kenji (mini-​aussie) become a little more social since his breed is the skittish kind (he’s progressed so well afterward).
Adam, his wife, and their staff do a remarkable job taking care of the animals and their pleasant nature with the owners of the pets makes the experience even worth while. I’ve heard horror stories of doggie daycares throughout the area, but Fetch is no where near close to a horror story.
They get rather busy, so it’s recommended to call ahead of time to check whether there’s space for your pooch — just so they get the attention he/​she deserves. It’s awesome too, throughout the day sometimes they’ll post photos alongside video on their FB fanpage (great way to check on your pets).
I’m back in school, but once permanently back in Portland as of next summer I can guarantee my trio will be back; especially since they take great care of my pooches and it’s affordable for three dogs too!

Whenever my husband and I travel out of the area, we board our dog here. We have a large mastiff/​retriever mix who is getting a little old and creaky in the joints. He’s also less tolerant of younger dogs who want to run around and play with him all day long. Even though we pay for boarding without daycare (because he doesn’t really play with the other dogs anymore), the staff doesn’t keep him cooped up in a kennel all day; they let him out to hang out on the couch in the room. Since my dog is older, he’s content to lounge on the couch, getting pets and loving from the staff throughout the day, watching the other dogs romp around. I really appreciate this because my dog was from the pound and gets freaked out whenever his people leave him and he gets shut up in a small area with bars.
My only complaint is that the time between the last evening walk and the first morning walk is far too long on the weekends. My dog can hold it for a long time, but the staff have said that he’s peed in his kennel overnight on Friday/​Saturday nights. He’s always been good with bathroom habits, but his bladder has its limitations.