Halsey Collision Center

I didn’t go here but I made a call here for an estimate. The kindness of the guy who answered was well appreciated. He helped me by referring me to a glass place and even gave me prices I would expect to see. I really liked that.

Hands down best experience I’ve ever had with auto repairs. Since moving to Portland I have had 3 vehicles fixed by Halsey Collision, and also brought my gf’s car twice. Every time they have done a great job sorting out the problems and have always been quick to put me in a loaner car so I can get back on the road!
Not just collisions btw, all my repairs have been engine problems.
Best of all, the owner Kim always takes a personal interest in my vehicle and walks through it with me before I drop it off, then upon my return, he goes over the work with us to make sure we are happy with the work and results. I’ve never been to an auto place that did such a great job of this, Kim is our hero!!!
Also, they are great about working with your insurance, and very reasonable if it’s out of pocket.
I can honestly say I trust these guys, and I won’t take our vehicles anywhere else! You can’t go wrong with Kim

My car looked like it would be a total loss. I was bummed. Hard. I just got done doing the 100k service on it.
Not only did these guys fix it, they made sure I was happy with the work they did. Which I am.
They were quick, and the car looks and drives great. They even gave me a loaner, which I appreciated more than ever.
The one thing that was wrong with the car after I picked it up, they repaired at a very fair price, as it was a pre-​existing issue.
This is a good place to go. I’m very happy with the value I got!!!

Overall, a very frustrating experience with attention to detail being little to none. The quality of the job is appears to be ok, the clear oversights give the impression that they are just trying to rush the job out the door.
Quality of body work: Appears to be ok. One odd thing is that it appears that they apply some strange wax/​polish to paint and it leaves circular marks in the finish. This is odd for a part of the car that was just painted. This is still present several months after the repair was finished.
Customer service: Extremely poor. In the span of 2 weeks, they did not call once to update the status of the repair. After waiting until the estimated return date, a Friday completion turned into it should be done on Monday, to we just need to detail it, until basically it will be done by the middle of the week. I understand that these things happen, but they never once followed up and when pressed, acted like it was no big deal. Little things like this do matter when you have to make arrangements for transportation.
Attention to detail: Extremely poor: After waiting for the car to be returned (5 days after their estimate) I noticed that the car looked like it had been rushed to completion in terms of the small details. Floor mats were upside down and strewn about the car. For some reason the battery terminal cover was removed from the battery and just left on the middle console on the inside of the car. Initially, this was not a big deal, but an indicator of things to come. Once I tried to drive the car home, I noticed that all of the sudden 4 out of 6 lights on both headlight assemblies no longer worked. Inconvenient, seeing as It was after dark and needed to drive about 20 minutes or so. Long story short, the bumper needed to be removed on the car in order to replace/​connect/​check the headlights. I ended up purchasing replacement lights not knowing that after spending a few hours getting parts and resolving the issue that they created, that only one light was legitimately burned out and that their techs did check to make sure that wires were reconnected properly when they were buttoning up the car. Fortunately, I was able to fix their oversights on my own, however it did end up taking several hours to correct. My mistake was believing that they actually check to make sure that the car is put back together correctly and that they follow some sort of quality control.
Mistakes happen, but there is no reason why they wouldn’t check these things before returning a car to a customer. Especially on a repair that is $ 1000s of dollars. This is unacceptable. In short, I really cannot recommend them and I would not return there for service. If you do choose them, make sure you go over EVERYTHING on your car before you drive off the lot.

I’m in the insurance business, so when I wreck a car, I call people I know who are auto appraisers and ask where to take it. One of them that I trust told me to go to KC Halsey Collision, and that was years ago. Since then, my poor car has been back 2 more times (not all my fault, I swear!). My girlfriend’s car is there now. I’m a very satisfied customer and I’ve referred others who have also been very happy they went.
These guys do a great job with repairs and the price can’t be beat. They will work with your insurance and make sure you get treated right on the finances without a big hassle, and if you are paying out of pocket will save you a lot of dough. They are honest and no nonsense about what they do, and your car will come back looking great (and vacuumed and washed…) You can just take your car there and drop it– the insurance appraiser can go there to see it, you don’t have to hassle with drive through claims centers or any of that stuff. Your time is valuable, don’t waste it. The appraiser for this last accident told me he’s there pretty much every day looking at a car anyhow– so you’re saving them a trip to your home or office, too.
They have started sprucing up the décor by painting the front office and such, but keep in mind– this is a place where a lot of people work very hard fixing cars. That is messy, hard work. This isn’t a Starbucks at the mall — nor do you want it to be, because fancy decorations cost you money. They have a nice little waiting room and office while you get your loaner car, and really that’s all you need. The shop is in several buildings surrounding the office. It seems every time I go in they have grown a little more, always busy, always working, but my repairs are always done quickly.
Drop your dented car off, grab a loaner and let them do the rest.

Shop came highly recommended for their repair work to classic cars, and they were happy to help me if I was paying out-​of-​pocket, at a fairly steep price for the damage. But as soon as I mentioned involving insurance they told me to take my car somewhere else. I was floored! Probably because they can’t fool the insurance providers with inflated repair prices like they can us regular joe’s. Very unfortunate dealings.

I received excellent service and quality repair. All the employees were exceptional. They were always courteous, knowledgeable about my situation on followup phone calls. Helpful and willing to accommodate my needs. They are wonderful representatives of your company. Thank you, for the loaner car and the GREAT service. YOUR Awesome Kim,…

Sometimes your petroleum powered personal spaceship vehicle can have an unexpected encounter with an asteroid, another spaceship, have an accident in docking, or crash into an object thoroughly connected to a planet, like a tree.
You need to get that fixed because your space drive is affected, or its shell is not streamlined as original, or the cosmic ray protection sparkle paint is tarnished.
If you didn’t study spaceship body shop in school, or even if you did, you need a professional.
Halsey Collision Center is a high quality body shop with reasonable prices.
The shop is run very professionally, they are great communicators, and they work quickly. Kim the co-​owner is very customer oriented, explains the planned repair in person to each customer, and answers the phone even after hours.
They have a fleet of free rental cars that are great runners, not fancy showroom models. They are just a short walk to the MAX.
All the staff I met are very solid and customer oriented. The office walls are filled with the certifications of the staff. The secret of Halsey Collision Center is based on the Lean principle (
), which was derived from the Toyota Production System. The philosophy is to focus expenditures and effort 100% on customer results.
In my case, they saved costs by replacing body panels rather than endless bending and filling which can come out wrong. Perfect paint work. They did a thorough detailing of the car before delivery and the work is flawless. They even cleaned the engine cowling under the hood.
Halsey has built its business by word of mouth and relationships with very demanding mechanical shops needing occasional body work. As Vi says, in some ways I’m hesitant to reveal this secret shop. But will, and I recommend them highly.

Wow! What a great business. Just got my 96 Saab back and not only was the bumper replaced professionally, the car had been vacuumed, washed and waxed. I was working with the other party’s insurance company and KIm, the owner made it all seamless. They gave me a good loaner and all the people I dealt with were courteous and pros. I will defintely recommend this shop to all my friends.

Halsey collision center. or kc autobody is one of a kind. when you go there you know your in great hands. your car problems will be no more:). they are still a growing business, already though taking up four blocks. The employees there are like family. Some working there for 25years, you know they know what they are doing and they pay attention to details… The bamboo and exotic trees outside the shop, along with the bushes along the side walks and the clean environment, really make the neighborhood look nicer… Kc’s is a bilingual shop so they will always understand you, they’ve never had a complaint, or any sort of report filed against them.
Best service I’ve ever had. Like a fast food restaurant for cars they get the job done quick and perfect. Thanks Kim, Vic, and Halsey collision center

I have had such stellar service from this auto body shop that I created a listing for them here on Unilocal (even though I want to keep this place my secret).
To preface: I’ve been driving a long time, and when I first started driving, I had my first car (a 93′ Honda Civic). So as you can tell, this car had a few problems that needed to be straightened out. Over the next 2 years, I ended up going from MECHANIC to MECHANIC to try and figure out the problem.
All of them kept «fixing» the problem, yet my car continued to have issues. It wasn’t until the last mechanic fixed the INCREDIBLY simple issue of re-​wiring the stereo system that my car was fixed (the old owner put in their own stereo system, and wired it incorrectly). By this time, I had spent 2 years and almost a thousand dollars for a car that I only spent a couple grand on to begin with. Essentially, by then, I had lost all faith in good mechanics.
Warp speed ahead another year: Anyways, I was driving a new car by then and needed some body work done. As I had obviously erred in the past in selecting mechanics, I (of course) asked for advice from my father.
He took me to a mechanic on Halsey, which I not only drove past everyday on my way to work, but also grew up a block away from since I was a mere babe (so I at least knew this place had been there for a longgg time).
According to my father, everyone in the neighboring community knows about this place, as the owner is very trustworthy and well-​known in the city as a good mechanic. So, I met with him and told him every single detail about my car and what I wanted and expected. He completely understood, and gave me a fantastic rate on what he expected it to be.
They gave me a loaner car, and in only a few days, my baby was back on her wheels, SPARKLING CLEAN, and ready to cause mayhem on the open road. My friends and family thought she was a new car!
Ahhh, Halsey Collision Center, you not only restored my sweet Clarice (aka Honda CRV) back to her original state of beauty and glory, but you also restored my faith in auto body shops (and my father’s advice).