Mr Maid

I called these guys in a panic when our normal cleaning crew fell through at the last minute a day before it was necessary to stage a high end property. I got lucky and they were able to send a team of two within the hour. Also problematic: I could not be present to supervise the work. I just saw the work for myself and it is awesome! All the baseboards in this 2000+ square foot home are gleaming, the wood floors are shining, the sinks and tubs are free of water marks of any kind, and all the appliances look great inside and out. Mr Maid really saved my ass today!

I hired Mr Maid to do a move in clean for a house I am moving into. The carpets were very clean and the guys were nice. So I tipped them both $ 20 each. After they left I examined their work and discovered that they failed to clean behind the stove and fridge, high surfaces and inside the kitchen cabinets as we agreed upon. I called Mr Maid to complain and subsequently one of the maids who did the work called back and left a message. (I was surprised a manager or an owner didn’t call me back!) Since then I have called Mr. Maid 3 times and have not gotten a return call.

Poor.
We moved last week and I scheduled Mr Maid to come in to our totally empty house and clean the house for tenancy. They had one shot to do it as I turned over keys the next day and got on a plane the day after that — and Jeff knew that when we scheduled. After 3 hours and $ 300 for just the housekeeping portion, the floors were dirty as were many other surfaces. He did send a crew back to do the floors that afternoon, but has not done anything further to settle the fact that I had to clean after them. I sent him photos a week ago and a follow-​up e-​mail last night and I’ve not heard from anyone regarding resolution/​restitution. My next stop is American Express to dispute the whole charge.
Looks like I was also double charged for cleaning while they were doing the air ducts and carpet. Lame.
DO NOT USE THIS SERVICE.

I just used Mr. Maid for the first time and they were wonderful! I live out of state and needed to coordinate a cleaning for a condo I own and rent out. This all had to be done quickly and timely and thoroughly. Jeff was so friendly and easy to work with. I would highly recommend them.

Awful!
These guys are not cheap. They start at 2 guys for 2 hours minimum, @ $ 160. Which is fine, provided they do good work.
They don’t really. They do an adequate to sub-​adequate job. I had them working on a living room, dining room, kitchen, and bathroom. Not a big area to clean. They started with zero clutter, and things not looking too shabby. At $ 160, I was expecting it to look pretty spic n span by the time they finished.
When they finished, I found out they charged me an extra $ 40 to clean 4 seats (not in the quote). The seats were still dirty, and what’s more, they were double-​charging the time (they are supposed to do things they charge extra for, separately from the 2 hours of cleaning. Instead they were doing it during the 2 hours, meaning I paid for 2 hours of cleaning but got considerably less). When they left, there was obvious dust left on the bookshelves, and cobwebs in the living room.
So, I’m out $ 200, and feeling a little cheated. I call the main office, and speak with a manager. She is an idiot. She argues with me from the first second. She tells me that I should have inspected the cleaning before the guys left (even though the website guarantees their service for 24 hours). She tells me I must have a big place, or it must have been dirty. I have to argue with her for 15 minutes before she finally admits that double-​charging me was unethical, and not right. Instead of offering me a refund, she curtly offers to have the guys come back for a few minutes.
I finally got an apology and a refund for the over-​charge, from a second manager, but needless to say, I was livid.

Here are a few reasons why prior to my parents heading in to town we needed to hire the services of Mr. Maid:
Lets just say that my husband and I have very different ideas about what is clean and what isn’t. Both of us work a lot of hours and do not have much free time to devote to deep cleaning. Also, where we both work from home there can sometimes be a trail of chaos from one floor to the next.
We pretty much looked at a calendar one day and panicked, we had no time to spare before the parents came in to town. Our normal surface cleanings would in no way make our home acceptable for parents. Now, as fabulous is my husband is, he isn’t a fan of cleaning. So, the search for a one time cleaning service was on! Sadly, Unilocal did not have a lot of reviews in the area so I had to use another review website which had Mr Maid ranked quite highly as one of the best cleaning services in Portland.
They are PRICEY… I repeat, they are pricey. It was $ 160 for four man hours. They were going send two people over for two hours and told me to keep an eye on them and let them know when they should move on to the next room because even if they are not done they leave at the end of the two hours.
On the day when they were going to arrive no one called me to let me know when they would be arriving. I was told they would show up at 2pm but would call to confirm. When I called the office to check on them I was told that the people who work in the office were at lunch and would call me back. When it was time for them to arrive and no one showed up, I called again. I finally got through and was told that they were just finishing up and would be over soon but there would be three of them that would each work for 1 hour 20 minutes. Fine, whatever… I just wanted them to get to my house.
When they did show up (about 20 minutes-​30 minutes late) I gave them each a task and they started cleaning up a storm. They were all quite nice except one of them talked on the phone for about 20 minutes. Granted he was still cleaning but will one hand. For $ 160 I want both hands and possibly both feet cleaning my house thank you very much.
They didn’t finish the entire house but I hadn’t expected them to. They did finish all of the tasks that I gave them and did a great job. I did need them to go back and fix a couple things but that was fine. They had me do a walk through of everything to make sure I was happy, which I was. One of them was a bit slow (the one on the phone… grrr) and I was bummed about that because he didn’t do as much as the other two.
Overall they did a good job, easily 3.5−4 stars. But, I am inclined to give 3 stars because of the confusion prior to them arriving, the one dude that talked on the phone and was slow, and the fact that one of the office workers was a bit snarky. When I told him that I was down for 2pm he questioned me, asking why I wasn’t given a window? and that they ALWAYS give a window and not a set time. Ummmm, not my problem! I just wanted my $ 160 to not be wasted. If you say 2pm, I expect you at 2pm or to at least call me to let me know it would be 2:30.
I would use them again. They did a good job but to be honest, I would shop around and see if I could get a better deal. I am really not sure if they are worth $ 160. But, my mom did say my house looked quite clean! Hurray for that! :) What is that saying? You home passing your moms cleaning standards??? PRICELESS!