Better Health & Wellness Center

Horrible massage and I seriously doubt the woman that worked on me was licensed. Ok, let me start by stating I get massages on a monthly basis. I purchased this massage through a groupon deal and I can honestly say it was the worse massage I’ve ever had. This woman barely touched me, for some odd reason focused 30 – 45 minutes on my arms and face, even though I specifically told her that my stress areas for focus were the shoulders, lower back, and leg muscles. At one point she took a massage hand held machine and used that as an attempt to work my back side, including my legs. This was done for about 60 seconds of the entire hour massage. When have you ever had a masseuse use a hand held machine?! She never once asked me about the pressure or if I liked what she was doing, and during the second half of the massage, after 15 minutes of having her pull on face I asked her if she was going to spend any time on my legs. Had I not said something to her she would have worked on my face for a total of 30 minutes. This woman was absolutely horrible and knows nothing about massages.

I have been getting eyelash extensions done in LA for two years. However, my regular girl was on vacation when I needed mine done right before I went on a three week trip, so I came here and had Tifany do a fill for me. They were super scraggly and uneven, and pretty thin. I was so disappointed. I would have said something and had her fix them, but she’d already taken so long, I could tell she was a little out of her depth, skill-​wise, so I just left unsatisfied. I wouldn’t recommend getting lashes here.

I used a groupon for a 4 session facial/​dermabrasion package. The esthetician was a former personal trainer better suited to weight training than facials. She was very grumpy and abrasive and charged me $ 35 for 3 very small sample vials of her products! I declined their offer for an additional «post groupon» package — there are far better places to go for facials

This review is more about the customer service than the microdermabrasion i bought. I bought a groupon for six microdermabrasion treatments for the second time. I really like them, however, after this most recent experience, I will NEVER go back once my groupon is finished. They constantly hound you to add the facial, yeah i get it it’s the finishing touch to the microdermabrasion but i DON’T want it, i never have wanted it. I’ve never ever asked for it and specifically said i cannot afford it, that the microdermabrasion was a special treat for me as it is. Well the lady that does my microderm ended up giving me one, I figured wow that’s really nice for them to go the extra mile for their repeat customers. She’s usually very friendly (and pushy with her products, but that’s understandable). Afterwards I leave feeling great and get confronted at the door asking if she had given a facial. I told the lady at the door i DID NOT order a facial and left.
Two days later I get a phone call from them telling me i did order a facial and that i need to pay for it. Well you’re right, i did GET a facial, but i didn’t WANT a facial, but i’ll pay for it. I told them I wasn’t happy with them at all for that and I hear Lee Ann in the back ground clearly bad mouthing me and saying i ordered one.
«um, I can hear her»
Lee Ann gets on the phone and I have never been spoken to that rudely before. She told me to check my email and what do ya know, there was a facial added to the microderm. Great. Just what i wanted… I told them to charge my card and to NEVER EVER add another facial to my services again. Guess i should have known they would add that without me requesting it.
I am so mad at BHWC. A microdermabrasion is a common thing, you can get it anywhere, if you want sneaky aestheticians than yeah, come here. Otherwise find a place that gives a crap about customer service and knows how to treat/​listen to someone. I won’t be returning after my microderm is finished.

came here for a swedish massage here. First off all, this isn’t your typical spa facility with pampering music, tea, comfy sofa /​chairs, etc. This is like a clinic type of place.
On to the massage experience, i think my masseuse did a great job in working on my back; getting rid of the knots. One thing I didn’t like about this place was the walls were very thin. I kept hearing people laughing and talking from the next door! It really bothered me because I heard other people’s conversation and laughter. It wasn’t a very «serene /​relaxing» experience.
my massage was not really 1 hour. more like 50 minutes to be exact; i don’t think they should have taken in account of me removing my clothes and putting on my clothes as part of the 1 hour session. It took me less than a minute to remove my clothes and I was just laying there waiting for her to come back. the one hr time should have started when she put her hands on my shoulder.
overall experience was good, but it could have been better in my opinion.

I was going to buy an eyelash extension deal for this place on groupon… Definitely not, i call to make an appt.“Hi, do you have any appointments for today or tomorrow for eyelash extensions” and my response was simply «no we do not» there was no if, ands, or buts, if you want customers. you should’ve said, Not today or tomorrow but maybe next week.
this is the second time it’s happened to me, the lady on the phone is not friendly whats-​so-​ever.

I bought a Living Social or Daily Deal for the Lash Boutique, which is in the Better Health & Wellness Center. It was my first time ever getting lashes done… when Dr. LeiLani Vidal finished them, I thought they looked good. However, when I went to work and other places where people knew me, they were all dying to know if I’d had my lashes done and amazed at how real they looked. I can’t tell you how many compliments I received from Dr. Vidal’s work! Even 3 – 4 weeks later, as the lashes were starting to fall out and they weren’t as «full» as they were, I was STILL getting compliments! I was going to use a different deal for lashes for my wedding in 3 weeks, but instead I gave that to my sister and can’t imagine going to anyone else for my lashes. I’ll definitely be going back to Dr. Vidal for my lashes again — VERY soon! :) You can’t go wrong with her!
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I had a facial by Suzy N. and it was fantastic. She spent a lot of time talking to me about my particular skin type and what would be most helpful for me with my problem areas. She really tailored the facial to my needs. She was friendly, professional and very knowledgeable, and even spent longer than the hour I had paid for. I purchased this on The Daily Save and had no real intention of returning, but I’ll probably be back now. The entire office staff was so nice.

I like the treatment I’ve been getting. My back is feeling so much better. The service and staff are really patient and they do not rush you like any other doctor’s office. They take time, they talk with you, and they’re honest. They will tell you if the service or treatment may or may not be right for you.

This review is based off a recent purchase I made on the daily save.
I purchased a coupon sort of deal — $ 49/​one hour massage and facial (which could be booked separately) — and since I thought it was such a good deal I purchased one for my husband too! We made an appointment and they took us in right away after filling out a survey. I really liked Janice, she was sweet and paid attention to the problem areas that I wrote on my survey. She also gave me a stone massage too, which was REALLY nice being that I didn’t expect it :) She massaged me for a full hour, however the massage was more Swedish than deep tissue. I was pleased with her, but wish the pressure was applied all throughout.
my husbands experience on the other hand didn’t turn out too well. I went into my room before him, but came out after him too! The lady massaging him had told him he was finished, 10 minutes before the hour… by the time he got ready and waited for me, he said his masseuse was out the door at exactly 1pm! Not really the service we expected, especially since we paid for an hour, not for 50 minutes. I certainly got an hour, and I expected the same for him.
because of his bad experience we probably won’t be coming back.