Edible Arrangements

I went to this location to send an arrangement to a business partner. Pricila the girl in the front counter was really helpful and very nice. The fruit arrangement was fresh and very fair priced. My partner got it as promised and love it. I will define used them again. I guess that since the change of ownership this location is rocking!

I ordered chocolate/​caramel covered apples with sea salt for my mom for mother’s day and they delivered the wrong item. Instead, they sent a variety pack of apples. When I asked them if they could send a replacement, they agreed, but asked if we could give them back the original order of apples that they sent. When asked what they would do with them, they said they needed to look at them to see who made them and how they got mixed up. I never got an apology for receiving the wrong item, and they kept calling me for delivery instructions that they were already given several times on the phone the day before. My mom was no longer interested in their service, so she asked if I could get my money back. Then at that point, they allowed us to keep the first order that they had messed up. Overall, not satisfying customer service at all. I will not be ordering from edible arrangements again.

I really appreciated the customer service that Rachel provided and I will definitely be going back in the future. :) my sister loved the chocolate strawberries and the strawberries were huge!

I have ordered from this locations several times now, and its always been pleasant speaking with them. My orders are always on time and look beautiful… Thanks for the great service…

I live in Chicago, my partner lives in San Diego. I rely heavily on services like Edible Arrangements to keep my relationship fresh. I ordered a basket for Sweetest Day of 2015. The website told me to ensure same day delivery, I should make sure to have my order in by a given time. My order was in BEFORE this time (even taken into account the time difference of Chicago to California). Hours went by, and I was constantly refreshing my tracking number to see why the order hadn’t been delivered yet. The order (which was almost $ 100 worth of product) was being delivered to my partners place of business, so the timing was very important. When I refreshed once again, half an hour after my partner had already left work (SEVERAL HOURS AFTER I PLACED THE ORDER, AND PAID FOR SAME DAY DELIVERY SERVICE) the day of delivery had been changed from that Saturday to that MONDAY. I called the store to see what was going on. They (Genevieve) told me they called MY PARTNER because they weren’t going to be able to deliver it to that business on time. They don’t call the person who put IN the order, they call the person who was being SURPRISED by the order. At this point I’m furious. Genevieve said she could not get in contact with me because I added an extra number at the end of my telephone number in the order (even though I have ordered from them before, and they really made ZERO effort to contact me). The excuse used was that my partner didn’t mind. This aggravated me even more because I was the one who was paying for it, and they RUINED my Sweetest Day surprise. When I expressed my distaste in how the customer service was handled, I was told: «Sir, I am just a minion.» I told them I would like either the store manager or the owner to contact me ASAP. Monday comes, and I get a voicemail form the manager basically stating that my partner LOVED the edible arrangements, and that it was all fine on that end with the delayed delivery. When I mention this to my partner, I find out that nobody even bothered to follow up on the edible arrangement, and that nobody would have known about the quality of the product. Never again will I be ordering from Edible Arrangements!!!

I ordered a Hello Kitty basket to be picked up in an hour… but the store is so busy, they said that the earliest would be in 2 hours and a half — I said okay.
I go to the store during my lunch break at work to pick it up… and it was NOT there. They accidentally loaded it on the delivery truck.
I left my address and phone number because I had to leave right away. They end up delivering the basket to me, and gave a complimentary gift.
My first experience didn’t go as smoothly as I thought it would be but the customer service and the fruits were great so that makes me happy at the end of the day! :)

Worthless lady working didn’t want to make new strawberries for me– so much for customer service

I come here often to get birthday gifts for my parents.
Kids really enjoy the chocolate covered fruit. My parents enjoy the regular fruit sticks. Very easy for my dad to eat.
Arrangements are beautiful and fun.
I also like the pots/​containers they come in.
They are usually able to put together an arrangement for me while I wait at starbucks, or I will just get something from their refrigerated case.
I usually have my kids with me. When I do, the sales lady will give the girls free samples, balloons, or stickers, which the kids really enjoy.

Great service! I ordered a very last-​minute large arrangement. The lady on the phone, Dilip, was very helpful and super friendly. The arrangement was made in a timely fashion and ready for me to pick up in less than half hour. Great customer service!

Excellent service received at this location. Needed a last minute Birthday fruit basket with balloons and we had no problem picking it up right on time.
Sandra (owner) was very nice and it was very simple and easy.
Our recipient was very happy and there is not much more to ask.
Guys like me don’t need to smell flowers but Edible fruits are yummy enough to appreciate them.
Will buy from them again.

I purchased an arrangement that contained chocolate dipped pineapple leafs for our Thanksgiving table. Half of the pineapple was cut from the pineapple core and was hard as a rock. Half the pineapple we paid for could not be eaten. I reported this to the Poway store manager, but did not receive any apology. Will not purchase another edible arrangement. The $ 170 arrangement was a waste of my money.

I take back my previous review. I do! Seriously. The last 2 times I have gotten arrangements from here… The staff has been amazing. The fruit and chocolate looked amazing. It was obviously delicious!
I had an arrangement delivered to me and the gentleman that delivered it was the sweetest and the arrangement looked amazing and I went in today to pick up a box that my mom ordered me and it was beautiful!!! And the women who helped me was so nice!!! I will definitely be coming back more often!

Thanks for your help yesterday. I think «Jenny» was who helped me out… I was in a bind and needed something as a last minute gift for 3 people in my real estate transaction that was closing escrow yesterday. EA was at the SD Realtor Expo so their beautiful bouquets came to mind when I was driving too meet my clients and the other agent whom I wanted to give the bouquets to… to say thanks! Luckily there were 4 premade bouquets made and I called and had Jenny grab 3 for me to say they were reserved in case someone came in before I got there. She was very sweet, saved them for me, gave me cards to put around the bouquets and even honored a discount coupon that I forgot to bring with me… I spend over $ 100 so that discount helped me out a bit — thanks! So glad you had some premade items available before I got there… phew! I’ll order again in the future for other events. Thanks again!

I ordered an arrangement for my Grandmother. It arrived timely and the fruit was absolutely perfect. Thank you!

Lies.
Called at 11am inquiring about a delivery to a business, after a long sigh the employee said she would call the delivery person, got back to me saying it would be delivered at 1pm. Called again at 3:30, got back to me saying it would be delivered in an hour. 4:30, seriously? for supposedly fresh fruit? They even asked me what time does the person get out of work. As if they are excused if they deliver a minute before leaving work. It’s supposed to be fresh fruit to be shared in the office.
This location is not serious about their business.

An arrangement was delivered to my home on Thursday (according to customer service at 2:15PM), when I arrived at home (at 7:15pm) I was shocked to see a beautiful arrangement on my front porch.
That was until I realized that the chocolate was melted all over and the fruit was not only warm, but HOT! I called the store and the manager didn’t even apologize, but rather picked a FIGHT with me!!! I explained calmly, «thanks for the fight this morning, but I was not looking for that, all I wanted to do, was let you know that regardless of the instructions, your delivery drivers really should look for a place that will have shade». … and yes owner/​manager lady, I realize that «you can’t control the sun», but our loved ones pay A LOT of money for these PEICES OF CRAP that had to be THROWN OUT!
So, ask yourself, would it have been eaiser to apologize and talk to your delivery drivers or to recieve horrible comments and me telling everyone how bad you guys suck!
This is the worst place and I will be telling the WORLD to not order anything from this location!!!
Worst customer service EVER!!!
save your money and go somewhere else!

Ordered the «Delicious Daisy» (the one w watermelon) for delivery. Recipient claimed the arrangement tasted «good» except the watermelon, which tasted «bad»

Talk about cool creations! I never knew fruit could become a piece of art until I saw one of their masterpieces.

I like edible arrangements but I won’t be ordering from the Poway location ever. I understand that Valentines day is very crazy for them, but 1) I was told that my order would the latest be at 6PM I waited until 6:35PM and miss my event for the night 2) I didn’t receive my bear that came with the order. 3) They said you can come and pick it up the next day. I DON’T need to pickup a bear that my husband pay to be deliver. 4) The balloons were not inflated good when I received them by the next morning they were almost out of helium. I spoke with them and they were like they do within a few day. I was like HELLO I just got them last night. They didn’t seem to care. Like I said I like edible arrangements but I will never again have anything to do with the Poway location. I give them an F for trying to make a customer happy

A few of us ordered one of these for a friend who had just had surgery. I’ve seen the Edible Arrangements before, and I think they’re pretty cool! I was slated to do the pickup on Sunday morning. The window I was given was 12 – 3, but that it would absolutely be ready at 12. WELL… I got there at 12:20… and had to wait till almost 12:50…
Eek.
Yes, they were very nice about it, but girl’s got places to BE! You need to be on schedule!