Poway Eyeworks

Received a very thorough and affordable eye exam today. I did have to wait, the optometrist was friendly, quick and answered all of my questions. I just wish the front desk staff could’ve been a little more welcoming at first… but overall, I was very comfortable and pleased with their service.

This location was recommended by a friend. Went in for an eye exam and contacts.
My exam was quick and efficient. The staff was friendly and the doctor actually seemed to care (a rarity these days).
They had my brand of contacts, which was a big plus.
I REALLY liked that I could fill out all their patient forms using my phone ahead of time. Any business that saves me time makes me a big fan.
The location is very convenient if you are in North County and it’s located in a shopping center with lots of other businesses, including restaurants.
This location feels upscale, so you may pay more than some of those ‘discount’ eye places, but you get what you pay for. C’mon, it’s your eyes. They’re worth it.

I bought 2 voucher deals for my twin daughters. Scheduled an appt for Saturday. Staff kept sending reminders by phone and text. The place was clean, spacious and lots of selection of frames.
Dr. Sinn attended to my twin daughters’ eye examinations and did a wonderful job!
Staff weren’t pushy on us purchasing glasses. Had a wonderful experience.

Worst eye doctor and customer service. The Doctor is rude and makes no attempt to provide decent customer service. The doctor never got the order correct. The first set of contacts came in which was the wrong prescription, took over a year for them to get the contacts even close and by the time I went to order they required another eye exam because it was over a year. At some point this eye doctor forget that they are in the field of medicine and only concerned with draining your pockets.
Typically I support everything in Poway as we are a small family community, in this case I recommend finding another doctor, one that is ethical in its practice.

I always have bad experience when it comes to finding a optometry that is worth the drive. I live in Los Angeles, and decided to come to this facility because how a friend who lives there raves about how great it is.
Came here a few days ago to get my eyes checked. As always… Its kind of nerve racking… Not knowing how bad my eyes gotten.
People were super friendly and informative. My doctor was very patient with my very indecisive mind! She is one doctor I would always go back to! She made my experience worth the 2 hour drive! She gave out a very heart warming welcome. And even though I wasn’t sure if vision 1 or 2 was more clear, she gave me my time instead of rushing me.
The store is a very small area and it’s right in the shopping plaza with Target (it’s to the left of Foot Locker). But it was not cramped to where I feel like I’m touching another person’s space.
Prices? I would say it is quite expensive, but what do you expect… if you’re looking for brand names like Channel, Bebe, or Tori Burch… Its a given that prices can cost an arm and leg!

I needed to use up my excess Flexible Spending Account money by Sunday. The staff at Poway Eyeworks was very helpful and I was able to get an appointment on the same day. They even take VSP! Poway Eyeworks has a fantastic selection of frames, even my favorite brand-​Chanel. I have looked all over SD county for nice Chanel frames and this shop has the newest styles. I live on the Coast and drove all the way to Poway. It was worth the trip. I bought two pairs. I was in and out in just under an hour. I’ll post pics when I get my glasses

Very solid staff and doctor. All very friendly and helpful. No selling, just happy to help. The exam was very thorough and informative yet didn’t take 60 minutes trying to sell me on every product and test under the sun.
Comparative prices versus everywhere else. If you have insurance, pricing will always be about the sane, but if not definitively shop around and compare.
You can just walk in which is nice, but to ensure a time and no wait an appointment is the way to go.
I really enjoyed this place and will go back for sure.

My glasses were getting old and falling apart so I looked on Unilocal to find a reputable optometrist in the area. I try to stay away from Costco/​Lenscrafters/​Walmart because those corporate chains are the number one reason for driving out the «Mom and Pop» optometry practices. And besides, the other practices’ (corporate chains) main goal is to get you in and out as quickly as possible. With the Unilocal deal, the price for getting your eye prescription is pretty comparable to walmart/​costco/​lenscrafters.
This place offers a $ 50 eye exam (glasses) for $ 75 dollars. Other independent places, from what i’ve seen, cost around $ 75 – 90 per exam.
Dr. Sinn is very knowledgeable and very friendly. She exudes confidence and you can really tell she means it when she says she loves what she does. She doesn’t push you to get any additional services and tells you her honest opinion.
As for the glasses, they are a bit pricey. But considering I get new glasses every 2 years or so, it’s an investment for me that makes sense. If you’re the type that needs new glasses every year or 6 months, it might get a little overwhelming with the costs (if you don’t have eye insurance like me).
Their frame selection is pretty average with most optometry practices. Not enormous but not small either. They also give you a 20% discount if you are a AAA member too!

Love this place! We got our eye exams done elsewhere, so I can’t comment on that part. However, everything we did here was handled so well, that I am now in love with this place!
We started by ordering a pair of glasses for our son — this place was $ 40 cheaper than another local shop for the exact same frame! While the price got them our business to begin with, their service, attention to detail, helpfulness, patience, and above all, a caring and respectful attitude is what kept us going back to them for additional bits.
After we received our son’s glasses, we went back for new lenses for myself and my wife and found that our vision insurance was not going to authorize payment since we had partially used the allowance elsewhere. We were pleasantly surprised when Michael offered to call our insurance, and waited patiently while I reasoned with the insurance folks (first with the customer service rep, and then with a supervisor).
Every time we went there, we were always greeted immediately, offered all the help we needed while giving us the space and time needed to make our selections, and were always treated with respect.
So, I would say that this is the only optician where we (and all our friends) will go going forward!

This place is the best when it comes to getting your eyes checked and shopping for some new shades! Will be back again for sure. My wife loves shopping here as well since they have a great selection.

John was the associate who helped me for nearly two hours. He was incredibly attentive, knowledgeable, patient, and kind. While I never came back to get my eyes examined, I still have fond memories of John assisting me. Great guy, wonderful service.

I had come in to browse their frames for some new glasses & was immediately taken care of by Michael. He helped me find the perfect frames for my glasses & even took pictures so I could see which ones I liked better in photos! I usually go to Costco for my vision care but I’m pretty sure I will be back for some sunglasses soon! (Especially with their Unilocal coupon!) This is one very happy customer! :)

Their prices are WAY more reasonable then some other local areas. The Unilocal coupon made for an even better price. We pay cash and use insurance for contacts so when my son wanted contacts we checked them out. Our local place was charging $ 280 I pause $ 125 here. It’s a big difference. the staff was very friendly and helpful. Loved the optometrist. she was so friendly very informative and there was never an awkward moment. I will have the rest of my family attend here

I took my son there to get his prescription. We used a Unilocal coupon. There were 3 employees behind the counter and one other customer. It took them 20 minutes to just acknowledge us. We waited an hour to actually see the optician. She was nice, but didn’t write down his vision like she said she would (whether he was ²⁰⁄₂₀ with glasses and 20/​?? without). I still don’t have that information. One last thing I should mention is that when it came time to filling the prescription, I went to
and realized the prescription wasn’t filled out completely. I had to call the office 3 separate times to get the correct prescription.

Walked in from Dentist office next door. They took me on the spot. You fill out your own paperwork online at the counter.(different?) Everything went smoothly and the actual Dr. Did most of the exam. I had an eye infection and she addressed that and gave me a prescription for my pharmacy. Very modern and up to date equipment. Clean and attractive office! My husband goes there today, I recommended him and that is saying alot.
Did not buy glasses, as I got new ones last year. Prices are designer high to match the new, modern décor!
Overall, impressed this hard to impress customer!

I found this office because of the Unilocal reviews (and because they accept my insurance). I received the best service from Karla and she helped me with my questions and was very pleasant to work with. The office was quite large and very clean! Everyone really helped me in trying to find a certain pair of glasses I had really wanted and when I decided to leave without purchasing, there was no hassling at all which I really appreciated. Every time I email the office, Karla is answering all of my questions promptly and making everything very easy for me. My Dr. was Dr. Nguyen and she was really sweet as well.

Best service and staff!!! We were treated with respect and warmth the moment we walked in!

The best service, the best, staff, the best doctor!
I can honestly say Poway Eye Works is the best place in San Diego to get your eyes examined. Being new to San Diego, I’ve been searching for a place that provides great service as well as the latest trends in eyewear. I’m so happy to say that I’ve finally found both! Dr. Felce is amazing, and if you want someone that has excellent customer service skills go see John ;-) Thank you Poway Eye works!

I came here for an exam after I had waited too long for an eye exam and new prescription, and my vision was definitely worse than my prescription was handling.
John helped me out with most everything that the doctor didn’t do, and it was awesome. John is highly passionate about what he does, and I just love interacting with those kind of people, no matter where the business is or what they do. Especially in a customer service role, you as the customer are guaranteed a really good experience.
I did not have any clue of what I wanted in frames, and have been wearing plastic frames for the last 8 years or so. They have a lot of cases, and I was not sure where to look first. John noticed my last frames were by SALT Optics, so he pulled out one from that case. I tried on a lot of pairs, but the FIRST pair he got out were the ones I ended up falling totally in love with! He also made my day by telling me he could fix my very bent, but very expensive Kate Spade sunglass frames that my 3-​year-​old daughter got a hold of too many times. They were at the time unusable, sliding off of my face if I even slightly tilted my head down.
My regular glasses came in within a week, but the sunglasses (I ordered new Rx lenses) took more time than I expected because the lab they sent them to sent the lenses back with a flaw. I am glad they caught it and don’t mind it took longer. I am really satisfied with everything and can only recommend it!
John has equipment that he uses to re-​shape frames that are bent — come here if you want him to make them look like nothing ever happened!

The optomestrist (I can’t remember her name) was very friendly and ever so patient. My prior experiences with optometrists have never gone so smoothly. I either ended up feeling very rushed during the eye test or would get the impression that the eye doctor hated their job. My exam at Poway Eyeworks was unrushed and I felt like the doctor really wanted to be sure I was getting the best prescription.
The other great «feature» was the follow up appointment to make sure the contact lens prescription was working out. I actually have had times where I would get contacts from an optometrist only to find out that the prescription seemed off the next day — probaby due to the doctor rushing through the exam.
Joseph helped me when I first arrived and also helped me choose a frame for my glasses. He is the most professional and helpful person I have ever met at any kind of office. He really knows what he is talking about when it comes to the best shape and style of frame. I don’t know how many times I have been to an optometrist where I have just been left to wonder around to pick out my own frames, but then feel pressured to hurry up and make a decision. I just picked up my glasses today and this the first time I didn’t question if I went with the right frames or not — they look great!
I definitely stick with Poway Eyeworks.