Sephora

One of my favorite sephora locations simply because the workers are so nice and helpful, but not overbearing. they have a great array of products! great store!

Super friendly and helpful staff. They always give samples and recommend products. They aren’t overly hovering like
Some
Other locations

Extremely helpful staff! I came out with everything I needed and some new great products.

My knowledge of makeup is extremely small, but I’m trying to learn! I wanted to try my hand at foundation, something I’ve never used before, and walked into this Sephora on a pretty busy weekend day. A sales assistant approached me and asked me what I was looking for, she used some type of alien device to take a picture of my skin and matched me up immediately with a NARS BB cream that blended in perfectly with my skin, and gave me a sample to try at home. Very professional and helpful atmosphere.

This Sephora is incredibly small and isn’t as well-​stocked as the Copley store I’m used to. However, the basics are all there. I wasn’t thinking and popped in on a Saturday (my own mistake). You literally needed a machete to hack through the crowd it was SO packed! Beware of coming on the weekends if you’re not good with crowds.
Right when I walked in I was approached by a sales associate named Fiona. I was honestly impressed they had so many people on staff for such a small store. All the sales associates were assisting customers rather than just standing around hovering– thought that was awesome! I went in for a foundation that perfectly matched my hard to replicate olive skin. Fiona went above and beyond. She asked questions about my skin type, took a color scan (it was so cool yall have to check that out), and tested a few foundations from different brands on my jawline. I didn’t realize how uncommon olive undertone foundations are, but it took about 6 or 7 tries to get it right. Talk about attention to detail. I imagine it must have been frustrating but she remained friendly, professional, and sweet. After we found the perfect shade (literally a perfect match), she added some blush and bronzer. I loved the blush she used so much I couldn’t leave without it plus. Shhh, I’m an easy sell.
Sephora is always such a hit or miss– either you receive incredible customer service or nada. I left feeling so happy and pretty. Although this particular Sephora was much too small for my own personal liking, the customer service totally made up for the uncomfortable cramped space. I hope everyone who stops by receives the same high quality experience I did. And Fiona, if you’re reading this, you rule and I am much appreciative!

I am an assistant manager in retail and I know good service when I see it. The associates here are all very well presented and their artistry skills never quit, but I’ve visited this store at least 10 times in the last two months and spent at least a half hour in there every time, and have NEVER been greeted or asked if I needed help. The last time in particular, I was looking to drop a LOT of money on a mini haul, but was so turned off by the lack of assistance that I walked out. And on a slow weekday?

I am a closet cologne addict, and THIS Sephora is the best thing to ever happen to me. (I say this Sephora, because the one at Warwick Mall is way too small and has a tiny selection, but the staff there are just as great as Prov Place Mall staff).
For anyone who shops for cologne/​perfume, you are probably used to the pushy, rude, annoying sales people at Macy’s, and other department stores. Those days are gone, people! Ive been going to this Sephora for a few years, and every time, the service is better than any place I have ever shopped at for cologne. The sales people here are EXTREMELY friendly and knowledgeable. They have NEVER tried to give me a sales pitch about the «newest and best selling» cologne out there. They ask if I need any help, and tell me to get them if I need anything when I tell them I am just browsing. They do not give me glares for smelling upwards of 20 colognes, they actually encourage me testing them out! In the past, Ive been stuck between two or three colognes, and they bottled me up small samples of the scents I liked, and sent me on my way. This is a rarity, people!
The staff are also extremely knowledgeable about their products. In the past, Ive been looking for a new scent for a specific occasion/​scent profile, and they’ve always sent me on the right path. This shows me that the company is invested in hiring people who are genuinely interested, instead of a sales person looking for a commission.
I honestly hope that this type of customer experience is preserved. There is no other beauty/​scent store that has this same belief about letting customers shop in peace.
And lastly, it’s paid off (for Sephora). I recommend everyone I know to come here, and when Im ready to make a purchase, I always come into this Sephora to buy it. And Ive made many a purchase here. Keep it up, Sephora!

By far the WORST customer service I have ever experienced. As a previous manager of sephora I am in shock by the lack of communication throughout the staff as well as overall interest in their customers. I work in the providence place mall and shop at sephora frequently. I have NEVER been offered assistance! I normally spend about $ 100 each time to think of the amount of money they would make if they actually spent time to interact with their customers! I don’t know how this store is profitable I would rather shop online than give that store my money. If you’re in need of any assistance I recommend going to a counter at Nordstrom where people will actually look at you. Absolutely disgusted with the way they run their floor.

Sephora is definitely my go-​to place when I want to splurge on high end makeup. I’m not much of a Mac kinda gal so I’m okay with the fact that Sephora doesn’t carry Mac. One brand I wish they did carry is Amazing Cosmetics. It seems like only the major big stores carry this band like the one in New York, so I usually just order the brand on their website when I need to.
I tend to order more through the website though because they give you a promo codes through email for awesome samples, but when I want to actually try the product before purchasing I go the the store. They’ll give you samples to take home before committing to buy a product since they are pricey. I also love the fact that you can return almost any product back whenever, used or not for any reason.
As far as the costumer service I have no complaints. Someone always asks if I need help when I’m browsing. I’ve also gotten my makeup done here 4 years ago for prom, and last Halloween where my makeup artist was able to literally transform me into tinker bell (it was kind of creepy how similar I looked like the character!) Both experiences the makeup artist listened to what I wanted and did great jobs. They made sure to ask how much makeup I was comfortable with before applying anything.
Over all I’m very happy with this store

A little expensive for make-​up but it is very good quality and last a long time. I enjoy this store because its fun to try on the make up and it is very sanitary. It is also pretty clean for a make up place. Like a lot of places they put the lipstick or nail polish all over the paper and shelves and there isnt that much of that kind of stuff there. Also the staff is amazing, they ALWAYS help you to the greatest extent when trying to find a good color to match your skin, etc. they also do a good job doing makeup, my mom gets her makeup done there a lot and it is free to do, you just have to buy a product. They do a great job though! I enjoy the make up from here and i hope you do too !

I used to adore Sephora. They carried a line of their own body products which included a fabulous dry oil spray. No longer. That whole line was discontinued with no indication of any replacement /​reformulation. Bummer. Attempts at asking salespeople there to suggest something similar was a total waste of time (btw: try c. Booth dry oil spray– available online, awesome after a shower!).
The customer service at this location is extremely hit and miss. Mostly miss. I’ve wandered the store several times with salespeople all around without anyone offering assistance. There have been some pleasant exceptions.
If considering a purchase at Sephora, generally I wait til I have a few items on my list and then go online and get the free shipping. Or I go to Ulta with my coupons.

Now, I consider myself a low-​maintenance kind of gal. But the gravitational pull into this store is undeniable to my girly senses. If I walk past this store, you can guarantee that either my eyes or whole body is getting drawn here.
They have a wide selection of makeup from the soft natural palette of Bobbi Brown to the bold statement colors of KatVonD.
There is no denying that the on floor staff are very helpful and willing to match you to a makeup that fits your needs. I have a lot of redness and scarring on my face and was looking for a good coverup that takes minimal work and doesn’t have me breaking out. A staff referred me to a Laura Mercier secret camo concealer– that is oil-​free and has two shades (perfect for transitioning from summer into winter). She matched my skin tone to my ideal palette and I was on my merry little way.
Get this.
Within a year: I FINISHED IT.
THIS NEVER HAPPENS.
I usually never ask for help. Mostly because I don’t want to be coerced into buying really expensive makeup. Thus, grabbing any ol’ makeup. Unsurprisingly, I would barely use it until it’s expiration. This is typical.
Ever since then, I will always ask the Sephora staff on advice or recommendations for my skin care or makeup application. They are usually really receptive to your needs and they DEFINITELY know what they are talking about.
Perhaps I’ll ask them for a good light tinted foundation for everyday wear when I pick up a refill of my now favorite concealer!

Came here Saturday as I had scheduled a «Special Occasion Makeover» for my birthday party.
When I had made the appointment I was told to bring pictures of the look I wanted.
I had a particular look I had never tried on before, so I brought in about 10 pictures! lol.
Idiana was my make up artist, & from the minute she introduced herself I felt completely comfortable. She knew exactly the look I was going for and she asked me what particular shades of color I wanted for each thing.
Idiana taught me along the way some cool tricks to do when I’m applying make-​up at home.
When she finally finished I was SO IN LOVE with the outcome! I thanked her over and over. It came out much better than I had expected and everyone at the party loved the make up.
She did such an awesome job that I will be requesting her to do my make up next time.
THANK YOU!

Sephora might be my favorite store ever. This location is great and the people who work here are SO helpful. Tonight when I went in they were out of a brand of lipstick I was hoping to buy. So the girl helping me went out of her way to find another brand that matched the color I had wanted. Her hands were covered with makeup samples by the end of it, and we found another brand that I loved.
I can’t give them the full 5 for a few reasons. Nothing to do with the store, but the Smashbox brand is always changing their makeup products so don’t fall in love with anything they make! I looooved a bronzer they had that was perfect for my skin tone, and then it just up and disappeared one day. When I asked someone that worked there, she told me the Smashbox brand tends to discontinue items for new ones. Boo!
The tester makeup here can be a bit scary looking, and there isn’t enough sample wands and applicators sometimes. I can get past this though.
Also, beware going around Christmas. I did this once and waited almost 20 minutes to get to the cash register. Yikes!
All being said, they have the makeup I want and the staff couldn’t be more pleasant or helpful!

This Sephora has a large selection of cosmetics and perfumes. The staff are helpful and friendly, but not overly pushy and they do a nice job with free makeup application.

I went specifically to Sephora because I wanted to talk to sales people that know about a variety of make-​up options — this trip was for foundation. I was only buying foundation and then making my way to my next destination.
I was not disappointed. I lost the sheet of paper that had the name of the woman that helped me. She was patient and answered EVERY ONE OF MY QUESTIONS. (I am not a make-​up person and I had a lot of questions). She helped me choose a product that was just what I described that I wanted. She taught me new techniques at applying it, while she was applying it on me to demonstrate. I am happy to report that I can do what she taught me.
She was not pushy when I said that I was only there for foundation. I appreciate this.
I will go back when I need to learn about options. It is not my every-​day mascara-​kind of place.

I have mixed experiences here. When I’m in and out and nobody bugs me, it’s a five-​star experience.
However, try to return anything and it’s another story. Everyone plays dumb regardless of whether you have the receipt or not. Girl tried to refund me $ 7 for a $ 42 item even with a receipt, so I went and got it off the shelf to make things more clear for her. It was SKU issue, but use your common sense for pete’s sake.
Another annoying time, I tried a perfume there and they didn’t have any in stock and they told me that the perfume was in fact discontinued. So since they just explained how there was no reason to have the perfume on the shelves at all, I asked if I could buy the sample bottle. Long story short and after a long argument they offered to just fill some tubes with the perfume for me to take home. Why they wouldn’t let me buy the sample bottle for a perfume they didn’t have in stock and would never sell again is beyond me.

This is the Sephora I shop at, when Im not doing shopping on
.
I was in PPM yesterday and the hectic holiday has begun. Ive seen the store busier, so I was surprised by the sub par customer service I received.
I was looking for a particular Sephora brand product; which they were sold out of. I tried asking for a similar item in replacement.
Instead-​the girl gave me a sample of something which is not what I wanted. I tried to express this however I was ignored. I was told they would give me a free shipping code so I could purchase the product online. I ended up guessing on a replacement product of my own-​which is going back today.
When I left the store I looked at the out of stock coupon slip that was suppose to have a code for free shipping-​the sales girl forgot to write it in…
The products are fantastic but the sales team needs to have an intervention. After my return today I will be only online shopping this holiday season.

I love Sephora. Anyone who does knows that their stuff is not particularly cheap, unless you get their store brand stuff, so if you’re going to cry about their prices, save yourself the aggravation and find an Ulta.
This is a pretty damn good Sephora, and actually feels spacious. My «home» Sephora in Canton, CT is tiny.
I didn’t see any shortage of applicators and the stuff to try didn’t look too grody — except the Nars eyeshadows. I don’t know if I lucked out, or what, but I saw some people complaining about the lack of applicators and the nastiness of the samples on here so before we came up here, I was kind of apprehensive (I was researching things to do while the BF was playing in a Magic the Gathering tournament in the convention center next door to the mall.) but Sephora did me well.
It also had that nice Sephora smell, I don’t know how else to describe it… all the intermingling perfumes or whatever… but you weren’t knocked over the head with it. (again, my home Sephora springs to mind… but I think the smallness of the store is the root cause of it…)

This Sephora is OK — the people who work there are the best part about it. They know everything about everything, and if they’re unsure, they find someone who is. The staff is great.
The selection is pretty good, too. They’re missing a few brands I would like to see, like Josie Maran and Vincent Longo, but they do carry Korres makeup and the full Tarte colletion.
So, why only 3 stars, you ask? Because I would not use their samples for the life of me. They’re frigtening. You can tell they’re not very fresh, and that every teenage girl under the Providence sun has come in here and had her way with it. I mean, YUCK. There’s never enough little sample wands and applicators out, so you know those samples are teaming with bacteria — and I assure you, I’m far from a germaphobe. Part of the draw of Sephora is the ability to try before you buy, so it is a drawback.
However, they do have a ridiculously outstanding return policy. If you lose the receipt, they’ll give you a store credit and never, ever seem judgy about it.
So, I’m loyal here. It’s a great spot to get your makeup, bath and hair products in Providence. Just steer clear of the samples, kids!