Pullman Village Centre Cinemas

This movie theater does not seem to be very well run at all! The last time we went, we purchased tickets and could not find a place to sit together. Upon going back to the ticket counter, the employees acted like we were stupid and said that there was plenty of seats and some would be together. I could not believe that they would act this way. I asked them if we could just see another movie that was about to start. Einstein and Tesla then had to ask their supervisor how to make this happen. We then went to the other movie without any incident. Really, I am not sure why so many places in the Palouse need to treat customers in this way!

The movie theatre is really good for such a small town! They have quite a big movie selection, they’re always playing the movies that I want to watch.
The popcorn is always fresh and they have one of those fancy soda machines.
I wish they had a bigger combo selection, because they only have 2 a family combo (extra large popcorn and 2 medium drinks $ 15) and a large combo (extra large popcorn and a large drink $ 11). Most of their popcorn are refillable which is nice, and they also have a big seasoning selection.
The seats are comfy although they don’t recline, but I didn’t expect anything fancy.
It’s a decent movie theatre, better than other theaters around.

POSITIVES
* For a city the size of Pullman, I like the number of movies that play.
* Usually pretty clean in the lobby and in the theater rooms.
* Plenty of extra seasonings for the popcorn.
* Smart soda machines.
* Movies start right on time.
* Popcorn has always seemed to be fresh to me.
NEGATIVES
* Seats don’t recline AT ALL.
* Can’t speak to the women’s restroom, but men’s restroom is run down and often
dirty.
* I wish they had some earlier options. I can sometimes do a lunchtime movie
(lunch + a little extra time) when it’s a day where I’ll be putting in a lot of extra work
hours on the back end. But I can’t justify leaving at 3:30 or 4 in the afternoon.
* Worst website ever because it is ALWAYS out of date on the Final Review and is
frequently incorrect on the showtimes section with which movies take passes and
which don’t. The theater did a deal with the Z-​Fun but the passes don’t work for
feature movies. Unfortunately, ALL movies always say no passes. You can’t call to
find out because nobody answers the phone. It’s only automated. I talked to the
new GM about this, and had some ideas, but nothing changed. So, essentially, they
had a deal with the radio station, but have never had a mechanism in place to
handle the passes.
The movie theater here is great, it really is. All the negatives are things that can easily be taken care of!

I received a free movie ticket as a gift. They wouldn’t accept it saying it wasn’t good for any of the movies they were showing right now and to try again in a couple weeks. There’s nothing on the card limiting it’s use. Very poor business practice.