U-Haul of Rancho Cordova

We came here to get our hitch installed and encountered a whole slew of problems getting the parts and even getting it installed. Why still the 5 star review? Well, Brent the manager of the place is probably one of the nicest guys you’ll meet. He acknowledged the issues and went above and beyond to make sure we had a great experience despite the problems. I would highly recommend this place for any rentals or hitch installs. They are top notch and a lot more affordable then competing places. When you get there ask for Brent and he’ll take care of you as well.

Absolute stellar experience. Chris was one of the most professional, quick, on top of his game folks I have encountered in a long time. He was pleasant from the minute I walked in, handled all the paperwork quickly, even when the computer was not cooperating, he fixed it quickly and even made up for it when he felt it held me up (and really it was not a problem at all!)
What really impressed me about Chris too, another customer came flying in at 10 minutes to closing time on Sunday, saying they HAD to have a vehicle to move something before 5:00 and he even treated them with the same professional demeanor he had me. He offered to let Taite finish up showing me my vehicle and getting me on my way since my paperwork was finished and then he could manage the other customer’s needs quickly too. I would have been rolling my eyes at these folks flying in at the last minute with a demanding attitude but Chris was just as polite as he could be with them.
Taite was also on top of his game. He took right over, showed me the vehicle I was renting, made sure I understood everything, checked the truck over with me, etc. and was super professional and nice while he was doing all that.
I will definitely use this location again if I need to rent a truck and I will definitely tell people to go here as well!
Thanks guys for a good experience.

Thank you for getting me in next day and installing the hitch on my SUV.

Because of electrical issues, we couldn’t rent our trailer. However, hats off to Colin for going above and beyond the call of duty to exhaust every option before we gave up on renting our trailer.

Maybe I’m crazy but my favorite part of my visit to Rancho Cordova was the stop I made at this uhaul location. The manager Chris is a living legend. Chris, Brett and Taite went WAY out of their way to help me out and the world NEEDS to know. Moving sucks, this uhaul location doesn’t.

F*ck this place! I was parking in the parking lot and some asshole was really rude to me and yelled at me to park outside so f*ck them! I’ll go fill my propane elsewhere

The worst customer service I’ve ever had I made an appointment for the following day to get a trailer hitch put on when I got to the store they said that someone called in and they could not help me that I needed to book another appointment and come back before that it was three phone calls they put me on hold for 10 minutes at a time
Can’t stand the manager Chris

I love this place. Very friendly service and I appreciate that they load the moving boxes into my SUV for me. I have a u-​haul closer to where I live but come here because of the friendly service.

This is what customer service is all about!
I made a reservation online for the largest enclosed trailer that I could rent. I am helping a friend create a large home office, and needed to move a large desk, credenza, and three large wooden file cabinets. It was raining a bit, and we needed to keep the newly purchased office furniture safe and dry.
I walk into the office, and was greeted by Amanda. She was very efficient, professional, and pleasant to deal with. I was shown where to go to pick up my trailer. A very efficient and professional yard man was there and hooked everything up. The wiring needed a flat four prong receptacle, I normally use the large round seven prong receptacle. The flat four receptacle was on my vehicle, but unused and a bit corroded. The very efficient yard man found that I needed a fuse, and some special electrical grease, which he ran to the other side of the yard to get. He ran back and forth twice across the yard, getting small things, and got the difficulty with the lights handled. He was polite and enthusiastic, got us going. and was as happy as us.
Furniture got moved, returning trailer and pads. Was finishing the deal at the counter with Amanda, and asked who that super good yard man was. She smiled and said that was Brent, pointed and said «That’s his card right there.» I picked it up and looked at it—
«Brent Fayne, General Manager.»
That was the boss being the yard man this morning. I had no idea. This man, Brent, runs a great organization, and leads by example. He runs a tight ship, and has talent working there at his establishment.
Kudos to you, Brent and Amanda. You have made me a raving fan of your business!

Great business to rent all kinds of moving equipment. Make your reservation online (you’ll need it on the weekend, and if you get there on a Saturday, you may have to wait. Don’t worry as they will move you through quickly). Derek was a great help hooking us up and helping us return the trailer. We were a couple hours over 24, but we were only charged for one day.

Horrible experience, hooked me to a trailer that did not have operating signal lights. When I asked to hook up to the trailer behind it she said «I don’t have a technician here today to check it out but I will have tomorrow». ??? If I had wanted a trailer tomorrow I would have come in tomorrow! She said sorry, I’ll go back into the office and reverse the contract. I went home and hooked up to both my camping trailer and boat trailer and all the lights worked fine. Three days later a charge appeared on account for $ 37.74. 2 emails and 2 phone calls later I still have not had a response. Seems to me that customer service doesn’t exist beyond taking your information and credit card.
I have used this location on several occasions without a problem, but this woman (sorry I did not get her name) was the worst representation of a customer service rep I have ever come across.

Hi-​ya!
I’ve used this location more then once for a big move and more recently when we bought a mattress that we needed to get from Costco home.
The employees are pretty good and helpful. Pricing is fair and the rentals are not junk, but mostly new vehicles. Plus they have a propane refill tanker if you need it.

Amanda is horrible at customer service. We went in to rent a trailer and while we waited and waited, she took her time to ring us up as she complained about her job and how slow time was passing till she got off. If I could give her zero stars I would. I felt bad for the guy outside helping everyone waiting to be hooked up or returning equipment. He finally radioed into her asking if she was doing anything because he needed help. We heard her reply as she was super rude back and when she came out she was still full of attitude. Come on, it’s your job. If you don’t like it, quit!!! No excuse to be rude and unhelpful. She could use the exercise anyways. Overall experience wasn’t good and if there was another location closer to my home, I would go there instead. If I was management for uhaul, I would fire her and give the guy outside a raise because he basically did everything anyways.

Just spent 10 minutes waiting for someone to help me with propane. Rang the bell three times with no response. After 15 minutes I gave up as it was apparent they were not going to help me.

Anna is AMAZING at what she does. She had us in and out so fast and is probably one of the friendliest people we’ve ever met. She made an experience we were dreading something that we’d actually recommend to people.
She helped us choose the right shipping materials and went over everything top to bottom with us in regards to the truck itself. After a long day at work and another long evening of moving boxes for our friend, Anna totally raised our spirits and changed our bad night into a lovely one. When we move next year, we know EXACTLY where we’re going to rent our truck!

I’m a former employee. This company refuses to be union and makes it known repetitively. I never knew why, but it came to light later on. They don’t want to seem to have someone in your corner. They want to just write you off and move on. This company is a waste of time and pays poorly, yet, the job list gets longer and longer. It even goes beyond your job description. Aaron is the head man and has poor customer service with several complaints from even his own General Managers. One day he will run out of chances to treat people poorly and maybe him getting terminated himself is the best thing to happen to that district. Joe Shoen is a fraud, also.

Drop off was very easy. The place is easy to find and the system they have is really fast. Best UHaul experience I’ve had.

This was the best U-​Haul place I’ve been to. We went the day before the move to get boxes, they had everything and they checked us out quickly. The next day we were there bright and early and there was a crazy irate customer giving the manager Brent (I think that’s his name) a difficult time, he handled it so well. He was working by himself and the whole process was so smooth. Before I knew it I had my hitch, got my trailer and we were off! I would highly recommend this U-​Haul to anyone.
Especially after arriving at the U-​Haul in North Hollywood, it was not the same. And I heard horror stories about other U-​Haul places…
Just don’t forget to reserve your truck or trailer and you’ll be good to go!

I went in to get some boxes around 6 on a Tuesday evening. There was a wonderful fellow, Brent, working there and he was just so cheerful, funny and helpful. I didn’t have a good idea of what I wanted, but he showed me the cheaper and best options for my needs and budget and had me in and out in 10 minutes. I haven’t had stellar experiences with Uhaul before, but this was exceptional!

I needed a 26 foot truck and this place although a bit out of my way was the only one that had it. I called and they were super nice over the phone and when I got there they were just as nice in person.
The rates are the same as anywhere else. Although it was a $ 39.99/ 24 hour rental, there is also the mileage at $ 1.09, $ 7.00 per dolly and gas on that dinosaur was no joke. The fact that the place is out of the way to anywhere you need to be and out of the way from where I was moving things to and from made the miles add up quite a bit but that’s not their fault.
It was fun to drive that monster. The truck I rented was quite old and a little beat up but it served its purpose. I felt like I owned the road in that sucker. Cars getting out of my way, people looking up and seeing this woman driving it felt kind of good too.
I felt all the truck was missing was a radio to talk to other fellow truckers ;-)
«Breaker 1 – 9, Breaker 1 – 9 this Betty R checking in – about to stop at the pancake house for some grits and bacon – do you copy?»