Autozone

Hidden off of Rochester/​Foothill near Home Depot. Excellent customer service by Cristian A. He helped me select motor oil & also added it in for me. Awesome location & people!

Today was a great experience. I called and got info I needed and then some by a super helpful associate named Reyna. Truly, she was awesome. She offered advice and then some.

My husband and I went to buy windshield wipers for my daughter’s car. A beautiful lady named Gisela was so courteous in helping us find the right ones. She also offered to install them for us but at that time we didn’t have my daughter ‘s car with us. We went home and tried installing them ourselves, but we were too confused on how to actually do it. The next day I took the car back to AutoZone for assistance and Gisela was there. She remembered me right away and approached me to help install the wipers. It only took her 5 mins to do so. I am so impressed by her excellent customer service and hospitality. She really went the extra mile for me. I haven’t received such great service in a long time. AutoZone has a real asset in Gisela. Thank you Gisela for your outstanding work.

So I know nothing about cars & I went in needing new windshield wipers & they were helpful & looked up exactly what I needed. I purchased what was needed & had no idea how to change windshield wipers (prob could have figured it out but my drivers side windshield wiper was DONE & it was raining already) Daniel M was soooo helpful & so incredibly nice. He changed my wiper no problem & gave my daughter & I his umbrella for ourselves. It’s people like him that make business such as these successful Bc he was so kind. He went above & beyond what he could have done. Thank you Daniel M!

Ok, so i specifically walked in for one thing. a new battery. I knew it was time because I explained to them that my car was jolting and it seemed as though the car was going to die on me. The young lady helped me choose a battery with the 5yr warranty and said that someone would be able to help me remove the old one and install the new. Before purchasing it she asked one of the Male workers to help me. Went outside and he «attempted» to remove the battery, but I warned him of the corrosion, which didn’t seem like a big deal since whatever product he was using seemed to break it down. He was able to remove one of the bolts that loosens the battery but when it came to the second one he claimed he was unable to remove it and that he was afraid of stripping the bolt, which looks as though thats what he was already doing. I explained that I didn’t want to be stranded should the rain come tmrw and so on. all of sudden it seemed as though he gave up and «couldn’t» remove it. said i’d have to take it to a mechanic and have them take care of it. what?! So, that’s it?! just let me drive off with a battery that’s pretty much dead so I can get stranded because YOU, someone who’s supposed to be able to take care of these kinds a of things «CAN’T DO IT?» (couldn’t even get someone else to help him for goodness sake!!) Especially with no concern whatsoever. all of a sudden small talk lead to «well, is your boyfriend mechanically inclined?» Well, doofus, would I be here in the first place?! clearly YOU were NO HELP whatsoever. «I can’t remove it for you, but you can still buy the battery from us.» F**K THAT!!! and so much for, «I’ll help you because you’re a girl. and more so because you’re a nurse.» WTF is THAT SUPPOSED TO MEAN?! SOOO the NEXT DAY, at work, on a rainy day, of course. I WAS STRANDED AT WORK because my battery took its final sh**. This would’ve never happened if SOMEONE put a little more effort into THEIR LINE OF WORK. Thank goodness my BF was on his way back home from work. I specifically told him to take his business to the OTHER AUTOZONE on Foothill, West of Archibald. he did just that and purchased whatever tools needed plus the Battery of choice. though it took some time, my not so «Mechanically inclined Boyfriend» was able to remove the battery. Not sure what the douches’ problem was that he «couldn’t» or better yet WOULD’NT remove my battery. Well, thanks for NOTHIN’!

Ignacio helped me a lot by checking my battery and letting me know it was bad and helped install the new one. He was very kind and patient and took his time making sure it was installed properly. I know its not a fun thing to do after a long day and at 9:30 at night but he didn’t mind helping me out one bit. Thank you Ignacio for all your help, i couldn’t have fixed this without you! :-)

Our battery was dying and we are
From out of town so didn’t have any tools to remove our battery. Cody, an associate there, helped is change our battery and was so nice about it! Great customer
Service! Thanks Cody!

Autozone likes to promote how if you spend a certain amount of money you will get I believe $ 25 dollars cash back. Well I thought this was cool so after awhile I did spend enough money an received the cash back reward on my rewards card. I tried to use it right away that day but they said the rules were you have to wait one day to use it, weird but ok, I also asked if I had to use it within a certain time they said no it doesn’t expire it just stays on your card. So I end up not using the reward until about 3 to 4 months later. Anyway to my surprise my reward was no longer on my card, I was told they changed the policy an the reward now has a expiration date. The people at the store let me know to reach out to Autozone online which I did, its funny because when you send in your concern online after you submit your email, it says something like thank you for your response we will get right back to you, well I was ignored, never a email, phone call or anything. Seems like the wrong thing for a big company to do since I have been a longtime customer, an actually since I earned the reward why take it away without warning or explanation. Long story short I know my 5 or 6 visits a year to Autozone won’t put them out of business but I do know they will no longer get my business. From here on out I will actually be using O’Reilly which until about a month ago I had never even stepped foot in.

Wife bought replacement headlights. The employee installed them incorrectly and one blew a week later. Came back for a replacement and he said it’s not under warranty. You can try talking to the manager and he he walked away. Come to find out, I put the old light back in and it worked just fine. Didn’t even need the replacement. Terrible

I have attempted over the last several days to order a part through the web sight, it has prevented me from doing so every time. This location is the only store for miles that has said part in stock otherwise I have to go to a store and special order the part. No one on their part has been able to help me or explain why I cant just order the part through the web sight like your supposed to be able too. I was trying to earn as many rewards points as I can in purchasing this item but since the web sight is not going to let me order the damn part I guess I will just go give my money to some other part supply store. I am very sorry that trying to order from your web sight has caused me SOOOO much grief!

I come in here often. I always get great customer service. John really goes above and beyond to help you out!

This Auto Zone is always super helpful.
I’d like to thank Leo, Matthew, Irene, John, and Justin (who is now working their Hub) for always going above and beyond to help me out whenever I need a part.
Always quick and have excellent customer service, you’ll never see these guys without a smile on their face.
Knowledge also goes a long way, it’s very helpful when the person helping you out knows what they’re talking about which speeds up the process.
Keep up the great service!

I have to say that every time I’ve been here I have had good experiences. The guys are always willing to come out and get hands on with my car. They are never condescending to me (as a woman) and I don’t feel like they are ripping me off.
Today, Jorge G. helped my fiancé check his battery (which was under warranty). He replaced it, no questions asked. He was helpful and friendly. It’s nice to have someone go out of their way for you in retail. It’s rare.
I will definitely go back to this location, as I have for some time. I hope I get Jorge again; he was a breath of fresh air.

I’ve been here a few times for random parts, and they usually have what I need. But the first time I come in for a bigger job (needed a clutch assembly for my truck) they couldn’t answer my questions and neither guy at the counter knew what they were talking about. They couldn’t tell me the difference between the two products they had available, had never even worked on a clutch before, and you could tell they were just trying to BS me when they didn’t know the answers. Hire helpful people with experience, and who know what they are talking about guys. You just lost a $ 180 sale to O’Reillys

John, one of the managers, was very helpful with helping me purchase the oil change package :) I called to make sure they had everything for my car and he confirmed it. I went later on that night and he took me to the section and made sure I was in and out. Thanks, John!

This is the worst autozone on earth, Youl stand inline till you die all while the manager stands around avoiding work, I have no idea why I ever went to autozone I guess ive learned my lesson, Oreilly pep boys carquest and I chose autozone, Well never again

I was helping a friend out and took in his alternator for him. They found a replacement and said that he’d get a $ 50 rebate when he sent in the rebate paperwork. My friend sent in the paperwork and it was rejected due to not being a qualified part for the rebate. The good part is that they’re open ²⁴⁄₇.

Get in the Zone! AutoZone!!! I went in to get a battery for my motorcycle. The worker told me that it would take too long to look up and to go home and get the number myself and then come back. Well I thought that was just a bad employee but she went to ask her manager and he didn’t want to look it up either. I wasn’t gonna write a review until I went to O’reilly Auto Parts and they found it in less than a minute.

It’s great that they have the parts, open late and recycle oil. The only thing why they don’t deserve 5 stars I because:
1. Every time Icome here the manager looks and act like a disgruntle employee.
2. The 2^nd star is because they never post their sales or have any flyers. Seriously, I rather drive to the one in Fontana on foothill & baseline for the service and for doing what they suppose to.

I needed to change a dead battery on my key and being around 9pm at night, most of the auto stores were closed until I was saved by this Autozone being open ²⁴⁄₇. I heated about this Autozone in Rancho being open ²⁴⁄₇ but I was use to going to the other one on Rochester by Home Depot.
Service here was great and they helped me find my battery size. I’d definetly come back if I need something for my car in the wee hours of night and early morning, be advice there is a bar /​lounge next door so watch out for drunk drivers.
t