Grove Diagnostic Imaging

Would give 0 Stars but not possible. This place has a major staffing problem and employees don’t seem to care. It’s really sad as most people are elderly, or disabled. For an X-​ray we were quoted a 2 hour wait…

Would give 0 stars but gave one because one of office assistants wasn’t rude but office staff is NOT friendly. And be prepared to WAIT for HOURS & they warn u to stay put or you’ll loose your spot. Completely ridiculous

Horrible wait times and no customer service. They regularly Over schedule appointments and they are never on schedule. This is the ultimate budget rate HMO service provider. The Walmart of diagnostics. If your insurance allows choose any place but here! If they had negative stars, this place would get 4!

Two hour wait for stat X-​ray and that’s after the receptionist decides to enter it in the computer. it’s ridiculous! And the technician well let’s just say he could use some people skills

This place sucks. Be prepared to wait hours and hours and hours and hours. It’s like a bunch of sardines packed in the waiting room.

I came to this building that was listed on my mothers paper work address 8283 grove suit 101 to be there at 9:30 am so that she can be sedated we arrived and signed in to a small room full of patients 10 mins after we were told she had to go to 8263 suit 102 which is the next building to it. My mother and I walked in to sign her in since we had gone to the wrong place apparently I sat down but over heard the young lady arguing with my mother that she should have been to her appointment by 9am when my mother was explaining to her that she was told to be there at 9:30 another lady came from back and as well was arguing with my mother so I got up and told the young lady that was told to her to be there at that time but she was very rude kept interrupting when I was trying to talk and had attitude and basically just kept saying she was right but in an aggressive tone I understand the costumer isn’t always right but come on she should have realized that’s not how you speak to a patient. I didn’t keep going because I saw the argument was going nowhere with her unprofessional costumer skills towards my mother and I other than that the back staff was wonderful I don’t ever write reviews like this but I felt horrible going there and being treated this way.

Not very impressed with customer service. It took almost 30 minutes once rep Nicole was on the line in addition to the 5 minutes of wait time. We need more options for services. I waited 4 hours to get XRAys and I went to 2 different locations 3 times prior to actually getting the XRAys done. The machine was broken and if you do not get in line by 9 am or 2 am you won’t be seen that day.

I came in yesterday to have an ultrasound done, the ladies at the front desk were very kind, my tech was Samanthaly Hernandez (Sam)
She was awesome !! Very sweet made this highly uncomfortable test as comfortable as possible, she talks with you the whole time
Honestly if I have to have this done again I hope my tech will be Sam again
Thank you Sam for being so sweet and gentle !! Your awesome
Sincerely Jen S

They say they offer appt but when you call they say they don’t! If you can go anywhere else please do! Staff is ok but the wait and being so unorganized is the real deal breaker! It’s true be ready to wait for like 2 hr!

This place is an outpatient X-​ray, Mri and ct center. The staff is friendly. The wait can be very long but if you go any morning the wait is significantly less!

Was just here and the little boy with dirt under his chin was very rude and aggressive. Someone needs to give this kid a lesson on customer service. The wait is over 1 ½ hours. They don’t respect patient confidentially as they speak loudly and I don’t want others to know why I’m there. Looks like a call to the health dept needs to be made

I worked the front here about 25 years ago and it was so different. Now the office looks like a free clinic and it’s run down. They don’t even have an electrical plate cover on the restroom plug. Really? What’s that cost… a dollar?!
They cram in as many people as they can and the wait is horrendous! X-​rays wait average 1 – 2 hours! If you aren’t forced to come here due to insurance then DON’T!
You would think after all these years they would have expanded or moved to a larger location and at least add more techs to cover the mass amount of patients. Nothing like adding stress to an already painful situation. Now I just hope I don’t get sick with all these coughing people (probably chest X-​rays) around me while I go into my THIRD HOUR of waiting for a foot X-​ray!!! COME ON!

I was sent here to get a scan done last month. I called to set up an appointment for 1:00PM. I arrived earlier around 12:45PM so I could fill out the standard paperwork. After that was done, I took a seat and waited. The waiting area is really dark and outdated. They really need new chairs because they feel sunken in. There’s a TV in there, but it’s so low that we can’t even see it since people’s heads are in the way. It probably would be better if it were mounted high on the wall. They need to spruce up the place somehow.
Anyway, I did wait awhile because they called me in at 1:15PM, but the procedure was quick and I was out the door by 1:30PM!
They mailed the written report to my doctor but didn’t provide actual copies of the scan. When I followed up with my doctor, he asked if I could get the actual photos.
There is a Medical Records window in Suite 101 (left of the main reception desk). I just walked up and requested a copy of my scan. All the chairs were taken in the waiting room, so I just stood by the window to wait, but it was ready within a couple minutes!
Overall, everyone that I interacted with (reception, medical equipment staff, imaging technician, medical records clerk) were nice and I have no complaints. The negative I have is that they could improve on the wait time for other patients and also need to update the waiting area which gets overly crowded. Both times I was here, every single chair was taken.
²⁶⁄₁₀₀ Reviews for 2016

The wait for xrays are the worst. You’ll most likely have to wait 2 hours minimum because they don’t take appointments

Make sure when you know Rancho location opens at 8am for walk in xrays. I called last night at the Upland location and the man said the Rancho location opens at 8:30. I called back today to let them know someone told me 8:30 and I now have to wait over 2 hours. He got extremely irritated and had a nasty attitude saying everyone knows it’s open at 8 there. Well clearly they don’t.

This place is a joke! I was told when I showed up that it could be a 2 hr wait! Well 2.5 hours later still waiting and they still can’t give my any idea of how much longer because they had a busy afternoon! Umm it’s like this everyday! So if you can choose a different place to get imaging done. Plus the waiting room smells like B.O. BADLY. I can’t wait outside because they only call names inside let alone not enough seats for half the people waiting so we stand! Screw this place as the crappy staff! If I could give them Zero stars I would!

This place sucks. A guy ahead of me waited over an hour and a half for a 7 a.m. Appointment. After waiting an hour for my appointment, I told them to cancel my appointment and give me my money back. I just love managed health care.

I was told that x-​rays were walk in only, so I arrived at 8:15am shortly after they opened to get my x-​ray. There were already at least 10 – 15 people sitting in the waiting room. I waited until 9:45am until I was finally called in and my x-​ray took less than 5 minutes. You rarely hear them call names out to bring people back, so I’m wondering how understaffed they are? I’ve been to better imaging facilities.

I really dislike this place I have a torn LCL and partial tear in my MCL and it was a 2 and a half hour wait. I have really bad anxiety and I have ADHD & mind you there was no seat open I can’t walk and I told them can I make a appt I can’t stand for 2 hours with my knee like this she said no You have to wait or sit on the floor or go somewhere else like the hospital and wait 4 hours. She was really rude. I asked the guy sitting next to her he was way nicer then the other lady. He told me to come in around 7:30 because they open at 8 I won’t have to wait long and I could at least sit down. I will never come back here. –0 for that women

If you need an x-​ray you should go on Saturday! The wait on Saturday is never more than 30 minutes, and it’s especially empty in the afternoons.
(Full disclosure — I work at the front desk on Saturdays. But seriously, I promise to be nice and to help you get in and out as fast as possible!)