Town Square Cleaners & Laundry

As reviewed by other here. Terrible costumer service! Come at your own risk! They don’t care if you are satisfied!
They RIPPED an $ 150 dress shirt worn ONCE and after making me wait 2weeks for the «verdict» they tried to refund me $ 40 with «in store credit». After haggling with the offensive offer I told the Asian lady to keep the shirt and keep her store credit.
Go somewhere else that shows accountability and costumer care.

«I am here to make money, not work with customers»
Proclaimed to us as we left the place. Odd how every other cleaners I’ve been to had no problem not dry cleaning (no regular cleaning, aka charging more) certain shirts for us but they refuse to here.
No customer service = No business.

Great place for dry cleaner and seamstress needs. Everything is always done great and fast. We have been coming here for years and never been disappointed !

Excellent place. Discounts for residents and the employees here are so nice no complaints from my end. And they guarantee there cleaning done the next day even if u bring it last minute the day before. Also had a last minute fix to my pants and the lady helped me out. Got to love her.

I love this place. Always on time, Clara (the owner) and their manager Allan are the best. Very professional, all smiles, etc. Just as an observation, the other customers there are really happy with the staff here so its not just me. One thing nice about this place is the location in the mini shopping mall where you can get some good eats/​drinkg at coffee at Coffee Bean, really good Indian at Koyla, and a smoothie/​juice place whose name escapes me at the moment. Oh one gripe but its not the dry cleaner’s fault: if you want to go westbound on Foothill, its going to require you exit the north entrance, cut across all lanes to the left most turn lane, and then pull a U-​ey and then you can head west.

This review is long overdue. We moved to Rancho a few months back and noticed that there was quite the selection of dry cleaners to pick from. I liked this one at first because it appears that they do a lot of work on location and don’t send it out. Something about walking into a dry cleaners that just has a cash register and one person is not appealing. I want to go somewhere that has actual workers ironing and sewing…
Anyways, I have been taking my clothes there for months religiously. The front counter staff, the owner and a gentleman are SO NICE. They have a seamstress on site as well. I am always greeted with a smile, they bring my finished laundry out to my car and hang it for me. The clothes don’t smell like cleaning agents either!
Its located in a nice little plaza with a Robecks and across the street from Target. I really enjoy coming here, quite nice to see the cleaning lady =) Oh yes, they take AMEX which some small dry cleaners do not. I run my own business so my business AMEX must be accepted. Open till 730 on weekdays so you have plenty of time to get there after work.
Highly recommended!

I hate giving such negative reviews, but we have had three bad experiences here, and would not have gone back if it weren’t for pre-​paying for a «discount» card last year. They had a door to door campaign, and we were looking for another dry cleaner anyway, so we spent $ 40 for a $ 20 dry cleaning coupon and a discount card with various punch spots on it for anything from 50% the order to $ 5 or $ 1 off each piece. This has turned out to be a huge waste; if anyone tries to sell you one of these in the future run away as fast as you can!
The first experience, we had a lot of pieces and were going to use one of our 50% off coupons. We took our comforter in, and they said that it wasn’t included in any coupons because it was «household». It doesn’t say anything on the card or other literature about any exclusions. On top of that, they wanted $ 45 just to clean the comforter with a 20% discount they decided to add! The woman we spoke to had such a tough time trying to speak with us, because her English was lacking, that we gave up, and took the comforter back and just had our suits done. Even with the 50% off, it wasn’t much cheaper, if at all, from our previous dry cleaner. Their regular prices are at least 30% higher than the last cleaner we used.
The second time, they didn’t apply the discount correctly, which my wife noticed as she was walking out the door. She went back to correct it, but after applying an $ 8 off coupon, it was only $ 3 cheaper! She complained to the man working the counter that day and watched him crumple up the first ticket when he redid it and throw it under the counter. When she asked to see the original ticket to compare to, he said that he threw it away in a trashcan that was behind him, and acted like he was looking for it and couldn’t find it when she clearly saw him throw it under the counter in front of him. When she told him that she saw him throw it in front of him he lied to her and said that he didn’t, he would have thrown it away in the trash behind him.
Anyway, the past Saturday we had another not-​so-​great experience dropping off suits, but we had one more 50% off spot on our card so we wanted to use it. The quality of the dry cleaning has never been an issue, everything has been clean and they removed one stain from a suit of mine, but the customer service is non-​existent, and the man who modified the pricing and lied about the receipt put me over the edge.

I don’t know why most of the cleaners around here likes to crease everything and why most people think the norm is to crease every frickin’ thing. I’ve been here a few times and they always crease the sleeves on men’s dress shirts after I tell them not to. The only reason why they crease your sleeves is because it’s easier to press them, just lay the sleeves flat and poof, it’s more work to not crease the sleeves. Over time dry cleaners have made it the norm to crease sleeves but most people don’t know that it’s just for them to cheat on pressing the garment. If I’m paying $ 2.25 to clean a dress shirt where other cleaners charge $ 1.75, I expect that if I don’t want crease, do not crease them. And it doesn’t end there. For the short sleeve shirts like Tommy Bahamas for men, the sleeves should not be crease either. They are made of silk, what do you think happens when you constantly crease the sleeves? Over time, it will wear the fabric and loosen a line where the crease is at, it will even fade it and once crease, it will NEVER go away. I don’t get it, your arms are not crease are they? Why crease your sleeves on shirts to? Not everyone likes creases. Creases are only meant for pleated skirts and dress pants (in the front, just because I say no crease on pants doesn’t mean you don’t crease the front but crease the sides, no crease means all the way around the leg).
I know this place tries to offer good service. I find it odd that the man who owns this place will give me 10% off every time I go in and the woman never does. I don’t even ask for the discount, he just applies it automatically. My order is about the same every time. It’s hard to find a dry cleaner, especially when I’m so picky.

I’ve gone here a couple of times ONLY when I had coupons because I hate paying $ 3 – 6 to dry clean one piece of clothing. Yes, this place does a very nice job, but unless I have a coupon, I’ll stick w/​my cheaper cleaners who does an adequate enough job.

Ruined 2 shirts and curtains. Would never go back.
Mr. Pham is an absolute jerk. Going to this place is like playing Russian roulette with your clothes. You might get lucky and have them cleaned or, in my case they are ruined and they refuse to take care of them.
1÷25÷12 update: My review was edited by someone? The paragraphs about the mysterious rust stains from his equipment were removed. I stand by my review and welcome Mr. Pham to contact me with cash for the clothes and curtains he ruined.

Horrible service! Quality has fallen down within the last year and is quite disappointing! They have ruined not only a sweater that I owned, but also lost a piece of my clothing, which is HIGHLY unacceptable for a dry cleaners. It is terrible that the dry cleaners that I used to love going to and respected for the immaculate work that they did has tremendously decreased in that quality and is just completely horrible! Will never use their services again. If you decide to use their services, please proceed with caution.

Free Pickup and delivery! Same day service available too. The owner, Mr. Pham, is courteous and friendly, the premise is attractive and clean.