Giannott’s Berkshire

Have been here many times for breakfast. Great sticky buns and eggs Benedict. Food has always been good. Today. Well we had the worst waitress ever. Everything was an issue. Ran past the table as fast has she could so she did need to talk to us. Left dirty dishes on the table. Everything we asked for was met with resistance. We would ask for something and she would forget it and when we tried to follow up it was our fault and she made sure we knew it.
When the order came out from the kitchen and it was wrong. It was the kitchens fault. Which is true but she took the order and should have check it.
Them we had to clean the table. She did not. I almost to took the dishes to the kitchen myself.
The restaurant changes over from breakfast to lunch at noon. Table sat at the same time we were seated. It took the waitress over 20 minutes to take their order and then would not give them breakfast. They were there before the dead line. She just didn’t deal with them and then made it their issue
The food was ok but who could enjoy it. When we asked to speak to the manger the waitress told us the whole restaurant was a upset and the manger did not care. She never brought her over.
We did finally speak to the manager on the way out. She seem to care but said that our waitress was good and bad. My question? Why does she still work here if you know the issues?

1^st time there today for breakfast, also the last time. Their so called fried potatoes were nothing but raw potatoes with a bit of color from the grill. No one actually wanted to hear about it, said they have a call into the“potatoe lady… could have at least given a small discount, but no… Will never… lousy and food and customer service was even worse.

Just got done eating here. Never again. There were two other cars in the parking lot. I was hoping it was because of the weather as a big storm had just passed through. I think I was wrong. Definitely stick to breakfast no matter what time you go. As a previous reviewer stated its hard to screw up breakfast. I didn’t read the reviews first. I had the turkey. The gelatinous «gravy» on top had already started to form the icky layer on top before it made it to the table. The ‘filling” had a sandy texture that made it impossible to eat. The only reason I give it two stars is because my daughter enjoyed hers. She had the presence of mind to order breakfast. And she was starving.

Food is delicious. The crab cakes are fantastic. Also love the eggplant parm. I thought the staff was very friendly and the food came out quickly. Menu prices are very affordable. Really enjoy this place. And the desserts, cakes and pies are homemade and out of this world! Any birthday cake or custom cake I get here and it’s always a huge hit at the party.

First time for breakfast. Eggs Benedict was very good! (I asked for a leftovers box thinking I wouldn’t finish, and I ate it all!-no need for the box) Super waitress.

Breakfast is great due to the wonderful breakfast staff, but it’s hard to screw up breakfast. However dinner is another matter. The night staff is terrible as attested too by the lack of patrons. Menu is overpriced slop. Had spaghetti that was swimming in water, come on guys, you don’t drain the spaghetti before plating it, WTF. Waitress was rude, arrogant and slow. Cheese on the parm was burned from sitting under the heat lamp, or maybe that’s how they melt it. One thing that saved this meal was a decent salad bar.

A slightly elevated dinning experience compared to the local dinners in the area. Not quite as good as the local chain restaurants but almost. I find some things hit or miss but never had a bad meal. Some things are just better then others.

So sorry we chose this place for breakfast. The pancakes are like rubber. Don’t waste your time. The only thing that was edible was the French toast. And it you want any kind of space don’t sit along the windows. I don’t know how many times the waitress or customers bumped into us.