Barnes & Noble Bookstore

I have been to Barnes & Noble twice within the past 30 days hoping so much to enjoy the experience. Unfortunately, the fist time they were so busy (or understaffed) I waited in the children’s section for 15 minutes before a bookseller was able to assist me. When I checked out Roberta was very unhelpful in having me retrieve my educator’s discount number. She said there was nothing she could do if the phone number I provided wasn’t in the system. Since I have had my current phone number for four years now I asked if I could sign up for a new educator’s card she replied, «no, that would mess up your old account» so I left with no discount, but what bothered me more was how absolutely UNHELPFUL she was at how I could find a number I had apparently signed up for over four years ago. The second time I went in to return a purchase and again Roberta had very poor customer service. For the first time in my life I asked to speak with a manager. The same gentleman who had helped me before find the book I was looking for very kindly allowed me to exchange the item. However, I really hate to say that Roberta’s attitude both times really turned me off from wanting to shop here. Maybe she’s going through a hard time, but I suggest the B and N managers taker her out of direct line with customers if they want to promote friendly, kind, and efficient service.

I’m tired of the lack of customer kindness at this store. For being one of our only real bookstores in Redding you’d think this would be key in their marketing goal. Not the case. Two separate occasions, two unfriendly workers. I won’t be renewing my membership and I will be shopping
from here on out. Not to mention, I had a $ 25 book in my hand that promptly went back on the shelf.

I love how they have a security gaurd and that they allow people to stay in a warm place and drink coffee without a time limit. They always have a great selection of books and if they don’t have what you are looking for then the employees actually know how to do their job and order you the book. Employees are very friendly and willing to help.

Guess you would rather have people shop online. Was in there this morning looking for a Biography. However, the 3 employees were just too busy to help me. One guy was busy chatting with what looked to be his girlfriend since she wasn’t looking for books & spent more than 10 minutes at the counter. One lady at the register was busy. The other lady was too busy dusting empty displays to bother. Very disappointed in the customer service and selection. Seems our local B&N has put all their resources elsewhere. Never did find Biography section, must’ve gotten moved out for the forever display of church books.

Rick in the kids department is amazing! He’s hospitable, kind, patient, and great with kids and parents. He does a great job.

If I really really really want a specific book, and I can’t find it in my used bookstore runs, then I come here. I have had some pretty bad experiences buying books online, so I pretty much insist on seeing it in my own hands before buying. It is usually clean. Customer service could use some work. It is pretty hit and miss in my experience. I absolutely love the childrens section. Encouraging children to read wins me huge points. They also have a good membership program if you shop there a lot. (which I do, so of course I have it.)
Only three stars because I hate to pay full price for books, and because the customer service is mediocre.

I love Barnes & Noble! This is a great location. Well stocked, huge store and friendly service. My husband actually brought me here for my birthday. That may sound strange, but we live in Redding… So you do the math.

I would like to first say that the store really very nice, with polite, professional and helpful employees. It is well organized, has a great selection of books, and a nice children’s reading program.
I am only writing this as a plea for the store manager to monitor and clean, clean, clean the restrooms! Unfortunately, this comment does not relate to an isolated instance. The restrooms are always unsanitary. Once my son left the restroom because there was a man in the stall next to him, with a magazine, making strange noises. Also, there was feces on the toilet seat. He will not enter the men’s room again.
I’m sorry to write this, but I have been a customer for over 10 years and, in all that time the restrooms have never been remodeled and are consistently dirty. Maybe it’s the homeless problem, but nevertheless I do feel that more resources need to be dedicated to this problem.

Very clean and organize place! Books are easy to find and some workers are particularly sweet and helpful also, Starbucks? Yes!
although, I find it such a bummer that they don’t often carry a lot of the books I want, it either needs to be ordered online or at the store. The customer service booth is coincidentally always empty every time I’m there and one time a cashier gave me an attitude for asking her for an availability of a book and said its the «customer services job» despite having no line. Oh, well!
None the less, still more books than most local bookstores haha

Open until 10pm every day. Free wifi. Starbucks café located inside. Sometimes they do story time with the kids during the week. Can always find something for anyone on your list!

Great service. The book I wanted only had one copy in stock and a page was slightly damaged. I asked for them to compensate me for the damage and they immediately gave me 15% off. I definitely recommend this book store.

Lovely place to relax when you have free time to just read.
Limited seating. Taking a seat on the floor is highly predicted.
Coffee Shop inside this location=perfect.

If you like honkey-​tonk cowboy bar noise, some call music, you’ll be right at home here. Try to browse the shelves when lyrics tell of drunkenness, infidelity, and all kinds of casual sex. Me I buy from the BIG on-​line retailer, and I never bring my granddaughter in this Barnes&Nobles. I might as well bring her to a redneck beer bar as to bring her to this dive.

I love going here. Books and a café make me happy. Everyone that works there is super nice. Sometimes I have trouble getting a table in the café on busy days but that is to be expected.

Old Dude is talking to Young Dude in Barnes & Noble café section yesterday afternoon. This is a monologue, not a conversation. It’s going on when we sit down, and it’s still going on an hour later when we leave.
Old Dude is telling Young Dude that he’s a former US Congressman (or something) who turned his back on politics because of the corrupting powers of godless secularism in Washington DC; that Arizona State University offered him an honorary doctorate in pharmacology (or something) because of his accomplishments in medicating himself and curing his ailments, but he turned the honorary Ph.D. down owing to his humility; that any businessman who isn’t crazy is moving his business to Canada to escape Obama’s socialism and Satanism; that people think he (Old Dude) is a saint — no, literally, a *real* saint — people tell him that all the time; that the world was created just as it is and anyone who thinks that anyone or anything other than God can change it in any important way is possibly a fool, but more probably a liar; etc., on and on and on.
Old dude has invented magical glasses that he’s going to sell to the local school districts, and then to Governor Brown. The magic glasses cure everything from reading disorders to autism to liberal godless secularism. They work, see, because the lenses are tinted different colors, and the particular spectra of light you receive when wearing them retrains your brain. Your tint depends upon what ails you.
When we leave, he’s outlining his importance to NASA and probably close to claiming to have been an Apollo-​mission astronaut. Maybe just the navigator, because he’s humble like that.
Old dude is either bat-​shit crazy, or he’s a snake oil salesman who’s in Redding because he knows where the highest density of gullible, uneducated marks in California reside. (Or he’s here because of Bethel.)
If Young Dude recognizes that Old Dude is a highly delusional, gold-​plated megalomanic, he’s doing a good job of faking interest and admiration.
Oh, Redding.

It’s a book store, not a library.
I will not be «Shushed» in a book store.

For a big book store, it has a cozy feel. I really like the café, such a great array of yummies. The staff has always been very friendly and helpful.

I currently work for a Barnes and Noble down South, but I had to review this one. I grew up browsing the shelves. I can remember when I graduated from the kids section to the so called «Adult» section. This place was my childhood and teen years. This particular one has a great café, that so happens to stay pretty clean.
Also the kids section is great, there is a little toy track with Thomas the train that kids can play with. A few times we had to drag my little brother away screaming and crying.
I don’t know how they are doing on their chair situation, but the café is always a pretty okay place to sit. The magazines are also conveniently located next to the café for browsing.
One thing that this place has is a great teen section. I have somehow become a huge fan of Teen books and when I visited here last I saw books that my own Barnes and Noble didn’t have on the shelves. So Kudos to my hometown B&N.

Just so ya know, when they ask you if you want a members discount card… they are required to do so for fear of losing their jobs. I asked and was politely told that if they don’t sell enough of the cards, they get sacked. The phrase was…“asked to find other employment.” I go here often and figured this eventful conversation was worth a review.
I love the smell of coffee and books. I think the staff is excellent, and the book selection is wonderful… but, their business practices need to be more flexible.
Ohhh, and I’m sick of the scummy boogers that steal books, then try to return them for cash… or the people who buy, read, and ruin a book… then return it for cash. WTH! I was stuck standing in line behind this ignorant (doesn’t know a book from his…) while he tried to force the very nice girl to give him cash for a book he didn’t buy.
For the humans who abhor bathing: Keep your nasty, lice-​infested, grimmy heads at home… and quit taking off your shoes and tucking those dirty feet up on the comfy chairs… not your living room. No books for you!
And per Ruben’s review: wifi is worth a big gold star!

Uh, huh. What they said. Plus clean bathrooms and a quiet area around the payphone. And it’s a great place to meet friends and family in town…