Cremation Society of the South Bay

Excellent service by Alex. He made us feel so comfortable with arranging the cremation for my father. It was a difficult appointment to go to, but we left it feeling at peace and actually relieved with how the process for the remains are being handled. Thank you for the service.

Death is never easy…
That being said, The Cremation Society made it a lot less difficult. Alex is AMAZING at his job! My husband passed in early April and I didn’t really know what I was doing. I contacted them because my husband wanted to be cremated. Alex was just a God send. He wasn’t stuffy, arrogant or condescending and he did NOT push anything. I ran into a few glitches along the way and he was always available to assist. I would have completely lost my mind if I hadn’t had such a wonderful and knowledgeable person helping me. He walked me through what needed to be done and decisions that needed to be made. The smallest request I made was very warmly accepted by him… When my husband passed, his hair was a mess and I asked Alex if he would brush it because Drew NEVER went anywhere without his 20 minute hair primping. Alex handled that small request as though it was the most important thing that needed to be done. I asked several very weird questions that he answered quite elegantly and with no judgement. It feels very strange to write a review on this subject, but on the other side of the coin, people pass every day and I hope that those who have lost someone are as lucky as I was to find someone like Alex and his staff to help them. Thank you very much for making a difficult and painful experience much more comfortable and less heartbreaking. This staff really cares about the people that come in and are very caring, concerned, helpful and just wonderful in every single way. The light humor was refreshing and made it feel a bit less ackward. Alex is very easy to talk to and really caring and understanding, but most importantly he is very relatable. He has personality and in that instance it really helped. Thanks for everything and especially the Star Wars and Star Trek stuff… Only he will understand that. Drew’s new beautiful wood house has the Star Trek theme that we wanted and it was thanks to Alex’s suggestions.
For a morbid subject, this place and that staff is just phenominal!!!

I highly recommend this organization. I called them in Feb. when my mom was very ill. I was quoted an «after death» price. When she died in April, I was told the same price. They were very warm and straightforward, and at no point was I subjected to a hard sell.
I dealt with Juan Vasquez and Alex Flores. They were both very professional and nice.

No hard-​sell tactics. No up-​selling. Cremation services that cost what they should — about a third of what most funeral homes charge! (Because those funeral homes aren’t doing it themselves and are marking it up.)
In your time of grief, most places take advantage of you. The Cremation Society does the cremation themselves, handles all of the paperwork, and puts you at ease.

They are nice efficent and friendly, I worked with Natasha and Alex who were both great, they explained everything in detail and layed out all the options to us. The creamation was a great price the lowest our family could find, they also offer alot of other added services such as urns memorial services and referrals. Alex was super patient as my mother was just beside herself over my grandfather’s death. She was in a very emotional state. Everyone was nice and efficent. I thank them for their services and patience in dealing with these sensetive situations.

I just used them for a cremation. They have additional services at the same location. They do the cremation themselves at this location (they aren’t jobbing it out to someone else). Nice people, efficient, pleasant, reasonable prices without any pressure tactics.

Death is a tough thing to deal with. I can’t imagine doing what these people do ²⁴⁄₇. I contacted a many places to inquire about pricing and this place gave me the best quote. Emails/​calls were promptly return…
Hopefully, I don’t have to use their services anytime soon but if I did… I will do business again at this establishment.

When my father died, Hospice referred us to the cremation society. Our initial contact was fine, not warm (they might be afraid to smile when dealing with people who’ve just experienced the death of someone close to them) but business-​like and simple. There was no sales pressure or upsell. That was a great relief ! When we got the death certificates, we discovered a mistake, which normally can take up to two weeks to get corrected in Sacramento and then at the County of Los Angeles. I live out of state and flew in to get the death certificates and handle banking issues, so this was a big problem. That’s really when I got to see into the quality of this group. John handled the situation with such integrity and compassion. He obtained the assistance of a co-​worker in another branch, who was very warm, professional and easy to work with. They were able to pull strings to expedite the process. I was able to drive to downtown and get the amended death certificates in my hands in 48 hours. Mistakes happen when human beings are involved. How it gets handled — that’s where true character gets exposed. If the need arises, I would utilize the Cremation Society again without hesitation.