AAA

I love my AAA membership and benefits and best of all I love their DMV services! Very convenient and faster than going into any other DMV… No lines! In and out! Love it.

This locations is horrible. The busiest intersection in Redwood City. 6 spots to park if you are not handicapped. I spent 20 minutes trying to park today, along with 3 other clients (I assume since they also did not park in the 15 empty MYCredit Union Parking spots) Who negotiated the parking for this location? When it was in San Carlos there was plenty of parking and it was in a safe location. Finally was able to park, went inside and there was only 1 client in line, it still took forever. And who was parked in the AAA spaces? Employees?

Unlike the AAA in Palo Alto, this AAA does not take appointments.
The service here is terrible, and the employees are rude and apathetic.
One might as well go to theDMV!
At least one can make an appointment at the DMV, not wait in line and receive better customer service!

To Whome It May Concern,
I work in the Security department in a large corporation in the bay area and for the last 2 weeks we’ve been receiving calls for this AAA location. We are not affiliated with AAA in any way so it is possible that the after hours phone calls are being routed to us. Please have someone in your IT department look into this matter as the heightened number of call from people looking to request AAA service is beginning to impact our operation. If anyone from AAA management has any questions you may reply to this add and I’ll get back to you.

Ouch! My car registration had expired as I was out of town for over 2 months. Was not looking forward to the long line and wait (2 hours plus at my last visit) for the renewal. Mentioned this to my staff and she said…“You belong to AAA… just go there!” I could have slapped myself! No exaggeration… I was in the door and out the door in 7 minutes, with 5 minutes used up in praising AAA at the front counter. It is worth paying the premium just for this service.

Anyone who writes a disparaging review of this place is simply not being truthful. This place is a dream come true. I had to register my car today and, instead of going to the DMV, I went to AAA. No line whatsoever. No waiting. I was in and out of there in 6 minutes.
I would pay the annual membership fee for just the DMV services. I do not understand why anyone would not have AAA.

DO NOT use them for travel. When they mess up half your vacation they do not take responsibility. Cindy blamed it on the company they use. Ruined my 50^th birthday trip to Paris. Spent a lot of money to do the dame thing 3 times. Do your research and book it yourself.

This place is always packed. Workers move at negative speed. Sat here for a while while and this guy just kept clicking. I did not like the customer service.

AAA in Redwood city is the best in customer service, and also is the best Insurance I ever had, I’m so happy that I found such an amazing place, the agent Lorena is the best for customer service, she find an answer for every question, she is very professional. I recommend her to anybody that needs insurance.

Awesome spot to take care of your Insurance! Look for Myla Cayco to have as your insurance Agent. She will treat you like your part of her family. She really hooked me up on good auto policy. Showed me all the information that I needed to get a good quote for my auto policy. If you get her as your main AAA agent for your insurance needs, you will have a wonderful customer service experience! Thank you very much Myla! :)

I just wanted to give a shout out regarding my experience with AAA insurance for the claims process I went through to get compensated for the jackholes that stole my stereo out of my car (I know… who steals car stereos anymore)? What made it particularly frustrating was that the day after the incident I was scheduled to trade my car in.
I filed the claim the day after the incident. It was a straightforward process that took all of 15 minutes on the phone. I took my car to a local dealer for an estimate to have the car fixed and then traded it in, taking a hit on the trade in value and causing me to have to put down a larger down payment. Within a week I had my claim payment direct deposited to my bank account.
Luckily I haven’t had to file a claim with them for nearly 15 years so I didn’t know what to expect. But I have to tell you I was really impressed.

Are you a big fan of intimidatingly stinky-​lowlifes that DMV’s tend to attract by the hundreds? What about super long lines and over-​hearing moronic conversations for hours on end? HaHa! DMV is the worst place ever, thus I avoid it at all costs.
Being a AAA member you get the perk of using their DMV office … This is a separate counter in the AAA office. I went there to register by vehicle. There was no line whatsoever. I paid my fee (Cash or Check only!) and got my new tags in under 5 minutes. I love this mini-​secret DMV office —- avoid the rude masses and join AAA so you can go here too!

Been to so many different branches across the Bay Area and this branch is the only one that I have frequented consistently. The service is stupendous. They are nice and approachable. They help or at least try to when you come in for it. The biggest thing is that they are very competent which is what I look for. All my situations have always been solved by this branch. The wait time could get a little long at times but it’s worth it if they can resolve the issue.

Don’t come here for passport photos. It is listed as one of their services, but they don’t have a camera. I stopped by in a rush to get photos and was referred to another place.

Hamid is the business!

I switched to AAA for my car insurance when I got a new car last year, thinking this was a highly reputable insurance company that would take good care of me. No one seems to want to do their job here, it’s very strange and has been a huge inconvenience to me, not to mention the rates are sky high. For example, an agent was supposed to come out to take pictures of my car after an accident and said she was too busy and to take the car in myself to a repair shop and have them take and send pictures to her. I too was very busy as this was around the holiday season plus I had work and finals, but she didn’t have time to do HER job, which held up the agent helping me with my case (for an accident that happened in October). Now we are in February and they have put 100% of the blame on me for something that I know isn’t my fault, and they refused to come out to the scene and investigate further (which I thought they would do bc they had done this for my sister and resolved the case to be only 50% her fault, which I think would’ve been the case if they put forth any effort to try and help me). My agent tried to comfort me, basically saying ‘well thats why you have insurance so you dont have to pay anything even though it is your fault…” I still have to pay the deductible AND it still tarnishes my driving record, raising my insurance rates. I’ve been considering switching insurance companies after this ordeal is over with. It’s way too expensive for agents who don’t even do their job.

Wow, I’m astounded by the good reviews. It must just be me that finds the Redwood City AAA impossible to work with.
They were fine when the office was on El Camino but with the move to Veterans several years ago, available parking was severely reduced. The credit union in the same complex reserves most of the parking spaces and there is NO on-​street parking. It also seems very crowded every time I go in there. Maybe these people are taking the bus.
So I’m trying to pick up cruise tickets. The first time I drop by there is nowhere to park. Literally. You can’t even park a couple blocks away and walk — this office is wedged in between housing and a gas station. The backstreet parking is taken up by residents.
Okay, so my travel agent nags me to come by a couple days later. (And why do I have to make this trip? Can’t they just mail me the tickets?) This time I find a place to park, wave to a friend who’s standing out front talking on his cellphone, and stand in the very small lobby area, waiting for the «greeter» to notice me. She refuses to make eye contact and answers phone call after phone call, leaving me, a member in the flesh, wondering if I’m invisible. So I pull out MY cellphone, call my travel agent (whose desk is 30 feet away) and get her voicemail which tells me she’s leaving at 4:30 pm today. (It is now 4:45 pm.)
I leave a curt message and depart. To her credit, the agent drops off the tickets at my house later (so WHY is it every time I go on a cruise I have to visit their office to get tickets?) but I’m done with the Redwood City AAA. Eff ‘em.

We’ve used our local AAA for a variety of services over the years with good results. Their roadside assistance has been a godsend. The free maps we use regularly (very nice automated machine in their lobby now).
We recently used their travel services, and were very pleased with the service we received from Terri. Very attentive to details, and very courteous. We’re using Terri again for an upcoming trip without hesitation.
It helps to call ahead for an appointment if you can.

So I go to the top with my complaint — emailed AAA headquarters about this lousy office. Got a nice email back and they wanted a few more specifics and even said they would send my comments to the manager of this AAA. Was it too much to expect the manager to contact me? YES! Never heard a peep from this manager of the RWC AAA. Such bad customer service — stay away, change your insurance carrier — go to San Mateo AAA if you have to.

I’ve been here a few times for DMV services, register my cars, look for trips, etc. Every time I have had a positive experience.
The people there were friendly. Also, the lines move fairly quickly as compared to other AAA locations. When I updated my car registration, I was in and out within 20 minutes. You can’t do that at the DMV even with an appointment.
Recently, I went here to register an additional car to the policy. The people there were really nice. They changed my policy with relative ease and did offer some services that I might be interested in. They spoke with me but wasn’t pushy when I wanted to think about it and get back to them.

Went here for DMV services (expired registration)… the lady at the counter was very friendly & extremely helpful. Actually, the entire staff in this place is great!

I swear I’ll never let my AAA membership expire again; you don’t know what a relief it is to have those services at your back until you need them and you’d thought you’d «save money» by letting it expire a few months prior…
Love this new location; splendid service, and they have maps in a vending machine right by the door, just plunk your AAA member card in, and choose up to 8 maps.

Did you know this place was a DMV? Let me repeat, this place is a DMV without the long lines, rude workers and «rather stick a poker in my eye» feeling when you walk in. I don’t think they perform all of the DMV services, but so far I’ve been able to pay registration, get a new license, and manage those types of tasks.
The staff is very friendly and I have never waited longer than 10 minutes. This location also provides all of the normal AAA services such as route planning, vacation planning, maps, discount tickets, etc.
Highly recommend!