Big 5 Sporting Goods – Redwood City

Redwood City, United States

3

Open now

22 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 650-365-2946
Website:
www.big5sportinggoods.com
Address:
242 Walnut St, Redwood City, CA, 94063
Nearby public transportation stops & stations:
0.6 miRedwood City
0.9 mi73 and 273 Buses
2.2 miSan Carlos
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Bussiness info

Accepts Credit Cards
Yes
Parking
Private Lot
Bike Parking
Yes
Wheelchair Accessible
Yes

Today

Today 8:00 am – 10:30 pm
Open now
Local time (Redwood City) 7:43 PM Friday, November 29, 2024

Business hours

Monday 9:00 am – 9:30 pm
Tuesday 9:00 am – 9:30 pm
Wednesday 9:00 am – 9:30 pm
Thursday 9:00 am – 9:30 pm
Friday 8:00 am – 10:30 pm
Saturday 8:00 am – 10:30 pm
Sunday 8:00 am – 10:00 pm

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22 reviews of Big 5 Sporting Goods – Redwood City

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Place rating: 5
San Francisco, CA
I used to work nearby and the storefront was along the path I would take when I needed to take a short walk to stretch my legs and I would duck in there and look around if my schedule permitted. The staff was always friendly and were willing to help and answer my dumb questions about store policies and coupons. The managers rotate from one store to another and are still are able to keep track of your face and pick up conversations from where you left off three weeks ago.
Place rating: 1
Redwood City, CA
I was overwhelmed from the moment I walked in, this store is extremely disorganized and messy. Looked at some sweaters and not only is their selection sparse but found many items with defects (broken zippers, thread coming loose etc.). Shoes all over the place and barely any room to walk. I saw one employee and he looked very stressed/​overwhelmed. I remember this store being way more organized and pleasant when I was younger. Will not be returning.
Place rating: 5
Redwood City, CA
I was in a hurry to pick up a pair of running shoes and Steven was friendly and courteous with assisting me in getting the right shoes. At the register I had a few more questions and the store manager was willing to stop what he was doing and help.
I appreciate the quality of service and felt compelled to write this review.
GOOD SERVICE deserves recognition!
Place rating: 4
Redwood City, CA
Good place and great sales. Picked up a bike helmet on sale and a Frisbee. No problem with service. The place is a little small, need more inventory. I never particularly like shoes from Big 5, so, I stay away from these. I’d rather spend more money on comfort and durability. They have a clearance section for athletic wear, although, I think Ross has better deals. Lots of room for parking.
Overall: Good service, Great prices
Place rating: 1
San Carlos, CA
Disastrous experience here. Had a defective bat that I tried to return — twice — and was blown off — twice. The two managers I spoke to told me they would follow up and showed me the door. Actually first they offered my 6 year old and I an opportunity to wait at the gun counter. No thanks. I won’t be shopping here again.
Place rating: 5
Redwood City, CA
The great thing about Big 5, is they are all over, relatively speaking. And it seems, whoever was hoarding all the ammo, has slowed down their roll. If my local Big 5, is out a particular caliber, a nearby store may have it in stock. Most times they even call for me, isn’t that nice. A far as the rest of the store goes, they have a pretty good selection of various sporting goods, despite the small size of the store (face it, you are never going to confuse this place with a Cabelas or Bass Pro). All in all, the folks who run this store do it very well, I am always greeted at the door and I appreciate the job that Adam does managing the store.
Place rating: 3
Redwood City, CA
This place is just okay. Honestly, I go here to kill time when the family is at Kohl’s next door. The staff is friendly, I can usually get at least two people to acknowledge me but it is a super small store and I’d be offended if no one asked me if I needed assistance or at the very least say hello.
Place rating: 5
Redwood City, CA
Doug was the sales guy to help me and he was awesome. I was asking for snow gear and it’s not out yet. Instead of telling me it’s not in stock he goes and brings out boxes and got me everything I needed and asked for. He was great, would come back again.
Place rating: 3
Winston-Salem, NC
Very small store. Poorly organized. No clear signs. Open boxes in aisles with no one around. Small rifle/​gunshop area but no one behind the counter to help. Prices are not anything special even on the clearance rack. Same complex as kohl toys r us and babies r us. Will go somewhere else for my sporting gear.
Place rating: 1
Woodside, CA
Really bad customer service from the assistant manager, Brandon.
Would not recommend this place!
Place rating: 5
Guerneville, CA
This is a really good Big 5. They reminded me of my email coupons and scanned it from my phone. I needed some stuff that was totally hard to reach and they were jumping to help me. Everyone was on point taking care of business. Had to review because I don’t get the two stars!?!
Place rating: 1
Pollock Pines, CA
Went in again… Should have known better… Looked around for some crabbing gear, didn’t see any then asked the cashier. She was knowledgeable, and was aware that there were none in stock, however she walked with me over to the fishing section and physically confirmed they were out of stock.
What this tells me is that they are aware they are out of stock and likely several people have asked for them, and they have made no attempt to order more.
Place rating: 1
Redwood City, CA
Bad
advice to big 5 managers is learn california laws when it comes to selling firearms.
I walked in the store with my fiancé asked to see a shotgun. store manager handed it to me I looked at it passed it on to my fiancé asked her if she liked it, she says yes so then I told manager we will take it. Manager asked who was gonna do paper work I said she was he then denied us both the sale. It’s not illegal for my girlfriend to have someone go along with her to purchase a firearm or to ask for his opinion. After denied sale like that we felt like criminals we went to another big 5 in San Mateo and they were notified that we may be going their next and were also denied. They really maid me upset. Big 5 did not stop us from getting what we wanted ohh we got it but never again will we attempt to buy firearms from big 5. Learn you’re california laws.
Place rating: 4
Redwood City, CA
I think they’re a great go to for your kids. Better quality gear than Kmart or Walmart.
Staff’s always helpful.
I go there for jump ropes. They’ve a good selection.
Place rating: 1
San Carlos, CA
Horrible service. With the exception of the nice older gentleman, everyone else is rude and refuses to help. There is never enough people staffing the store and even when I do find someone to ask a question, they don’t know the answer. They don’t know their own products.
Place rating: 1
Redwood City, CA
Went in for some new youth baseball cleats.
Asked for help sizing as the previous youth soccer cleat sizing was perfect.
The kid said they don’t size youth shoes and pointed me to the baseball cleats for self service.
I returned to him and asked for the foot measuring tool — he repied «its not accurate for kids»
I returned to him after trying to decide btw sizes and lied «I may look at shoes for myself — where is the foot sizing tool»?
He pointed — 5 feet away — «over there»
I walk over there and don’t find it and ask where exactly ?
At this point his coworker obviously embarrassed, fishes it out from under a bench.
«Thanks for your help»
Next time we’ll avoid Big 5
Place rating: 1
Redwood City, CA
Poor service. Enough said.
Place rating: 5
Belmont, CA
This is a great Big 5. I needed advice on what type of athletic shoes I should get, and the employee who helped me, Pedro, found a pair of New Balances that fit my needs for only $ 50 on sale. I highly recommend this Big 5 to everybody in SMC.
Place rating: 4
Mountain View, CA
Big 5 is a great store. They always have great weekly sales and you can always find decent athletic shoes at fantastic prices.
This Big 5 is next to Kohl’s in the part of the shopping center that faces the freeway.
Place rating: 5
Menlo Park, CA
I usually go to the Big 5 in Palo Alto so this is my first time in the RWC Big 5. I went to the RWC Big 5 because it offered something in the hunting department that the Palo Alto one didn’t carry. (You can figure it out.)
Based on the reviews, I wasn’t sure into what I was walking. I was expecting half the light bulbs to be burned out, clothes on the ground everywhere (think: Ross after a sale), and people peeling off sale stickers and slapping them onto more expensive products (no, really I’ve seen people do that).
But I was very pleasantly surprised! (My 5-​star rating must have given that away.) It was clean, well-​lit and filled with smiling folks (customers and employees).
There were two people working in the hunting department (in PA, I had to wait 10 minutes before someone could help me), and Adam help me. Not only was he professional he was also very knowledgeable about the products.
Long story, short: I made the purchase and walked out a very happy customer.
Place rating: 2
Redwood City, CA
I pretty much despise Big 5, but I’ll give them an extra star for providing a decent choice of family tents for excellent prices. I picked up a Coleman 8-​person tent here for only $ 130. We’ll lend it out for others who have school trips (and to everyone we know), and it may be trashed in a couple of years, but that’s OK for this price.
Otherwise this Big 5 is not an impressive place. It has a very small store footprint, small selection and terrible service. I got zero help, other than someone pointing in the general direction of the camping section. The tent prices were unmarked, and the lazy counter dude didn’t have a clue, so he made me lug the damn thing all the way up front so he could scan it. Good thing I scored on my first try.
Place rating: 1
Redwood City, CA
Really? Managers sitting around chatting and laughing at some I am sure sorry story. Me and poor register guy waiting for him to say yes my $ 50.00 bill is real. I ask the kid at the register if I should just walk the bill up to him, he responded I wish you could.
Top off the whole thing manager grabs bill from kid looks and then throws it on top of the register, no respect for the guy working the register who must humor me whilst I wait all ticked off.
Last time in that shop for me!