Pacific Sales Kitchen Bath & Electronics

We recently remodeled our home and bought all our new appliances here. We had a really hard time deciding what to get and changed our minds multiple times. Throughout the decision making process we got excellent support from Brett, who is the sales person we worked with. It got to the point that he recognized us and came to meet us as we walked in the store because we went back in so many times to figure everything out! Also, after we had purchased all of our appliances we continued to stay in contact with Brett who answered questions for us and our contractor about installation. For instance, we had to change the size of our vent-​a-​hood due to a misalignment in the kitchen. Brett helped us figure it out and spoke to our contractor on the phone to explain the ducting requirements. All in all we are very happy with our new kitchen and laundry room and with the experience we had at Pacific Sales.

Wow. I can’t believe how many negative reviews I’m seeing on here about Pacific Sales and Appliance. All I can do is provide my opinion and details about my experience, so here goes. I will preface this review by saying Pacific Sales did *not* do the installation of my appliances. So this review is focused on the salesman we worked with (Brett, who was awesome), the customer service department (which was great, no issues at all), the overall buying experience, and my perception of the value and fairness of the deal we ended up settling on.
My wife and I were renovating our kitchen, so needed a suite of new appliances. We were in the market for a 36″ range/​oven combo, dishwasher, microwave, vent/​hood, and washer dryer. Buying this many appliances is a major purchase for us, up there with a new car, so I wanted to make sure I took my time and do all my homework before committing.
We went in one Saturday and started working with one of their salesmen, Brett. We explained to him what we were trying to accomplish, some of the features we were looking for, and things we were concerned about or unsure of. He showed us various brands, explained the features and advantages/​disadvantages of each, and we spent some time by ourselves honing in on a few styles and brands that we liked.
After that initial visit, we spent a long time researching various brands and models online, It seems like you can find horror stories about every brand online, but I found the Yale Appliance blog to be helpful. I went back to the showroom at least eight times to measure, compare, check features, and try to get a feel for how the various appliances would function in our kitchen. Over the course of the coming months and during our kitchen remodel, I phoned Brett multiple times to ask questions or get clarifications. He was always available to answer questions and spend time with me, even when they were busy on Saturday afternoons and things of the sort.
All in all, I feel like we got great service from Brett, and he gave us a fair price for the items we were buying and was able to provide a significant mark-​down on our washer/​dryer and fridge as an incentive to purchase multiple items from them.
Delivery was easy, and all of the appliances are working great so far. As I mentioned previously, our contractor (not Pacific Sales) did all the installation.

I tried hard to like Pacific Sales. The company did everything it could to ensure that I would never return there or allow anyone I knew to every go there again. I purchased an extremely expensive dishwasher and took the extended service contract. Fairly expensive; the sales representative was very nice. I paid for installation services. When the installers arrived, I was told that the new dishwasher would not fit where the old dishwasher was installed. The installer told me it was my problem and left. I begged the company to send out someone to help me ensure that I could have their professional advice to get the appliance installed. The company refused to help me. Let me repeat: the company refused. It was beyond a nightmare and just horrible service. Who want to encourage a return and lose profit? I ended up returning the item and the manager stated he was «sure I would be back.» I begged him to help and he blew me off! It was so awful that I thought I had imagined it. I had not. Do not go to this company.

Gates of hell are open. My girlfriend checked out a new stove a couple weeks ago and modified her cabinets to make it fit. She went in yesterday to actually make the purchase and the sales guy had the nerve to jack up the price by $ 1300 when the current price was still on the wall. Another sales guy said that we need to honor what is written on the wall, so sales guy #1 rips the advertisement down, tears it up, and throws it away. Then he said he needs to call the manager about the price. She said, why? I’m leaving.
In so many words, the sales guy essentially flipped off my gf by trying to increase their price.
I’m sorry, but why would anyone shop here «after» reading these reviews?

This is the worst run business I have ever encountered they don’t care and will lie to you. After they make the sale, they will not help you at all especially when it comes to setting up your delivery and install. My advice: go somewhere else. You will be disappointed and angry if you buy here.
Also, if you read the responses from the company to negative reviews, it is all lip service… same thing when you call them. If they get back to you after you leave a message, they don’t fix anything.

Despite all the negative reviews I decided to attempt to move forward and order from pacific sales and so glad I did. I went in apprehensive also stating that there were a lot of not so positive reviews Arillio (sales person) in Bath confirmed not to worry. I addressed the fact that it took a long time for some to receive their items and he went ahead and explained the process. He said if the item I wanted was in stock I would have it with in the next day or two. Now if the Item was not in stock he would have to contact the manufacture and create a purchase order. The item would have to be shipped to their warehouse (from the manufacture) then to the store or home. This process would take 1 – 4 weeks I looked at the positives:
* No restocking fee if I changed my mind
* Price Matching
* Can see and speak to a person if I have issues
I outfitted My 3 bathrooms and and Kitchen with Pacific Sales. I was very pleased with Arilio in Bath and Newton in Kitchen. Rosie and Griselda in the front were always kind and helpful.
In a lot if these reviews I can see how things can fall through the cracks if you have a not so good sales person not keeping you informed. I purchased A LOT of items all price matched with online competition.
If you have time to wait for your order and don’t need it right away I would totally order from here again. It has been three weeks and received almost all my items.

If you can believe it, 3 new Frigidaire refrigerators have broken since July. The first broke after 25 days and was repaired after a month of waiting. The second (we bought 2) broke after two months. Pacific Sales was kind enough to replace this second refrigerator. The replacement, has now broken after 25 days (not making this up; it lasted the same length as the first refrigerator. Sigh. Moral of the story is don’t buy a Frigidaire unless you prefer moldy food. The appliance may be under warranty, but the parts are on back order and not available for long periods of time.

Run by a bunch of sea monkies. Take a look at all the other reviews and you’ll quickly find that they have no idea of what they’re talking about. Yes, it is a subsidiary of Best Buy but they sure don’t behave that way.
We ordered a stove for our kitchen remodel which took 90 days for the fools to locate. During my frequent inquires into the status of my stove, they tried to sell me a more expensive stove. Hmm. Does my missing stove indicate an up sell opportunity? I told them no and waited another 4 weeks. At the time, I had some runway because the cabinets were delayed as well. But it kept on getting delayed and delayed…
I finally got fed up with the delays and I called Dave’s Appliance. Got it in 5 days.
Pacific gave the excuse they couldn’t contact their warehouse for updates or status. These guys are fools. Go learn about the product you want and then go somewhere else to get it.
Completely useless. I will never shop from them again.
GRADE — F. Actually Z.

Pacific sales charges us for gas installation. When the contractor came they said it was not a standard install and tagged on 2000 dollars of additional work for a cook top that is less than that. I would recommend not having pacific sales do any installations

In late 2014 I ordered all new kitchen appliances from Pacific Sales. The salesman, Mike, was extremely patient with my many questions. After I had spent at least two months reviewing the various brands of appliances, I probably made four trips there before I placed the order.
Unfortunately, the Fisher & Paykel refrigerator I ordered had a slight blemish on the door, which I noticed only when I removed the plastic. The company’s policy is typically to cover damages only within the first seven days of delivery. At least a month had gone by after delivery. (Mike had warned me about this, but there were the usual delays in the remodeling job.) I called the company to report the damage and was told that cosmetic defects have to be reported within a week.
I decided to return to the store in Redwood City. After I explained the situation, Mike called the West Coast representative of F-​P. Within a couple of hours, I received an email telling me that the company would replace the door.
Since then, Mike has also sold me a new Whirlpool front-​loading washer to replace my 25-​year old Maytag, and I am very happy with the quality of this appliance.
Pacific Sales has a wide assortment of models and styles to fit every price range, and their attractive displays make shopping there a pleasure. For the record, I have also shopped at Pacific Sales in Colma and in Rancho Mirage, and I’ve had exactly the same experience – good customer service and a knowledgeable sales staff.

I’ve found the gates of hell! They’re located at 240 Walnut St. in Redwood City!
Sure, it’s all well and good when you’re in the showroom, but when you buy something from Pacific Sales, you’re handing over your AmEx to, oh, I don’t know… could it be… Satan? They say they’ll take care of everything, but, I assure you, it’s lies, all lies.
We bought a refrigerator from Pacific Sales a week ago, and it still isn’t installed. The second group of installers came today, but they brought a damaged refrigerator. You might think that the obvious solution would be to have another unit brought out tomorrow, but, nope, that’s not an option. We have to wait for «the next available opening in the schedule» even though it’s 100% their fault that they brought out damaged goods.
I can’t tell you how much we’re looking forward to waiting around during the 4 hour window they’ve given us on the 4^th of July to have our new refrigerator installed – again.
It was hard for me to imagine that my experience at Pacific Sales could actually be worse than the first time around, but, hey, they finally found a way to exceed my expectations.
UPDATE So… third refrigerator’s the charm for Pacific Sales. Now, nearly a month after our initial purchase, we finally have a refrigerator. The first one was damaged. The second one leaked water all over the kitchen floor from a defective ice maker. The third one is fine. Finally.

After the final, gruesome death of our dishwasher, we needed a new one… stat.
Pacific Sales was one of the few local businesses who would talk to us on a Sunday, and had the model we wanted, They could also promise delivery in a week. We paid in full, up front, including delivery.
This proved to be a mistake.
Pacific Sales — How you have failed us! Let me count the ways:
Fail 1: On the appointed delivery day, we had heard nothing, so we called them. ‘Lo and behold, our dishwasher model was suddenly not available any more and had to be ordered. WTF? We started the phone calls…
Fail 2: They gave us a different story each time we called. One of the stories was the «warehouse is so big, they are having trouble finding it». Tell me, how are your logistics shortfalls MY problem? (And also… how long have you been in business?)
Fail 3: After further negotiation, Pacific Sales said they could get us our model, but it would be an add’l 10 days beyond our original install date. In other words, we were going back to step 0.
Fail 4: Pacific doesn’t do their own installations. Instead, they use a 3^rd party installer that is shared with other businesses in the area. Consequently they have no control over the scheduling of installations; they had absolutely no leverage to move our install to an earlier date. (Once again, passing on their logistics problems to the customer.)
Fail 5: After another call, we suddenly discovered our model had been found and was actually in the store (Huh?); but we still couldn’t get the installation date moved (due to Fail #4 above)
Fail 6: We finally hired our own installer to retrieve the dishwasher and bring it to our house, but Pacific gave him the wrong make and model. Unbelievable. We asked our installer to go back and get the right one, which he did. (He gets a separate, positive Unilocal review BTW)
The only positive note was that Pacific had already offered to comp the installation fee near the end of the process. But this ended up making no difference, since we had to pay our own installer, per fail #6.
In short — Dysfunctional and Shifty. They burned-​up hours of our time and pegged the annoyance meter to 11.
To put it more politely: I cannot recommend Pacific Sales.
P. S. Thanks owner, for the empty, boilerplate comment. I wish someone had offered this help earlier, when it mattered. But now that ship has sailed. How about a commitment to work on how you run your business? Your rating is slipping below 3 stars. Maybe you should be concerned about that…

If this was simply a review for Pacific Sales, it would be a 5 star rating. However, the problem is, who they use for delivery and install. We purchased a Bosch dishwasher and had it delivered and installed within 7 business days. The problem originated when, an hour after the technician had left, there was standing water on the kitchen floor. The leak was coming from below the sink. I repaired the leak but the cabinet bottom now was warped from water damage. While repairing the leak, I noticed the black waste line from the air gap to the disposal was cut shorter and now has a kink in the line. I called Pacific Sales about the problem and they had me call (XPO LastMile) the company they sub the job out to. After lots of time on the phone and a lot of mis-​communications, I realized the problem. XPO Last Mile subs the work out to Pac West Inc, which in turns subs out to Edwards Construction, and then you deal with their employee. This is how to get a 1 star rating for a company that started out well.
This is has been edited from a 1 to a 2 ½ stars. Mike from Pacific Sales has called me back and was very apologetic for the bad service..

Well, true to my word, I did give them a second chance. I just purchased three sinks for my new place with the help of Aurelio. Fantastic customer service. Pacific Sales goes above and beyond to give their customers a great buying experience. Even after the sale when I called with a problem, Aurelio and the rest of the staff were responsive and extremely helpful. A remodel can be extremely stressful at times, so it’s nice to work with great people like Aurelio and the rest of the Pacific Sales staff who continue to offer assistance post sale.

I’ m pregnant and my husband bought a new washer from pacific sales and they told us, they will pick up and install it next Tuesday. But when they came to our house, they told us that they don’t install washer because our house is old and it doesn’t have Three-​pronged plug and it has just two-​pronged plug. I showed another plug but they told us they don’t install it and they returned our washer. They were very rude and they didn’t want to help us and they told us that they had our rule. Even they didn’t told us their name. We are very disappointed

You always can get great service when you purchase an appliance, as I did. However, the real test is when you need service. My stove is over a year old, and was having an issue. I called Pacific Sales 1 – 800 number, received a friendly person, described the issue, and very efficiently, she contacted the warranty group, waited on the line, and i resolved getting a service appointment within 5 minutes. I am completely blown away how easy and efficient that was, and that the individual stayed on the line until all was done, and was very personable. Kudos to Pacific Sales.

I ordered a stove over a month ago. We scheduled a delivery date once the stove came in. Well on the day of the delivery they didn’t have the stove. So apparently they said that they had probably given it to someone else. To top it all off, they don’t know when they’ll be able to get me another one.

00 for the ovens (or vice versa). We’re told we would pay a bit extra to have the cut out made bigger and we could expect them to arrive in about 2 weeks. 3 weeks later, we called them. No ovens yet. They expected them in about a week. Still no call. Called back to «they are here, and the installers will call to set up appt,». They finally did and came a couple of days later. After taking out the old appliances, they said it would be an extra $ 300 to make the cuts. That is $ 630.00 for installation. We believe quite unreasonable. We won’t go back there (they are connected to Best Buy, as well). Better to go to lowe’s or most any other place. At least get your own installers and refuse to pay their original fees.

******* Unbelievably UNprofessional outfit *******
Everyone all smiles till we placed our order for an expensive cooktop and custom griddle, then suddenly the sales guy started waffling about when the installation would be — clearly our item was not in stock but they didn’t want us to know in case we wouldn’t place the order. Did the finger-​pointing between front desk and sales when we asked for a date, and made it look like the system was not updated but they would call us in a couple of days to schedule.
No one bothered to called us proactively, but after I called multiple times, more than a month later I managed to get a delivery date. There were 2 delivery guys where one did all the work, but with a lot of complaining and show of irritation when it took a bit of effort to do the installation. Actually creeped me out a bit and I asked my husband to make sure he hung around, as the guy was getting so worked up and banging around angrily!
When they were done, we asked for a paper to show that it was professionally installed, as required by our home warranty plan so that it would be covered. They said we had to get that from the store as they were contractors. So again, I called the store multiple times — kept getting the runaround. Also had to get them to reschedule a delivery for the griddle since they had forgotten to send it with the cooktop.
Worst was a conversation with a main office «Cust Rep» — completely untrained and unhelpful guy who had a lot of attitude as though I were some pesky acquaintance calling him for his personal help. He basically thought his job was to tell me that I should just deal with the fact that there was no proof of installation — apparently they had NEVER ever been asked for an installation letter before and I was either lying or an idiot of some sort. I should just forget about the whole thing or call their outsourced installers myself. So called the store, AGAIN, and a woman called Rosie seemed helpful and after a couple of back and forth calls, she said she got the installers to agree to send me a verification, but they could only FAX, not email or mail. I actually set up an eFax acct for them, and gave her the number, but nothing has come.
What an annoying waste of time. And my proof of installation? Still don’t have it.

Pacific Sales has a fantastic selection of merchandise and good prices– you just have to know how to play their store.
First, know what you’re looking at. That means look at Consumer Reports on online, then visit the store. Once you know a bit about what you want, then ASK FOR HELP. Nobody helps you unless you ask. They are too busy and have enough business to really need to walk around and ask.
I had a great experience with Brett in the refrigerator department. I knew the size I wanted then asked about all the brands I was interested in. He gave me the details on each one, even printing out info on the few I was serious about. I came back a few days later and had chosen the one I wanted, ordering was easy, the payment guys were nice.
Timing and delivery went well, they were neat and careful with my hardwood floors.
Fridge looks and works great!
The only reason I don’t give them 5 stars is that if you don’t know what you want or what you’re doing, you probably won’t get attended to… I know this because I’ve been in and out of there with nobody speaking a word to me numerous times.