Kro-Built Company Inc

Brought a commercial trailer down here for safety check and PM. Everyone I dealt with was super friendly which seems to be unfortunately rare these days, with so many businesses acting like they’re too busy to help you. Anyway, dropped it off on a Tuesday and had it back the next day. Explained just what it needed, detailed invoice, etc. Definitely taking the rest of our equipment there until we have a reason not to.

I’ve done business with Kro-​built for over 15 years and they have always been fair and have done great work. But my last experience was worse than bad, I brought a dump trailer in for a repair estimate, the estimate I received was more than I was willing to spend (no big deal). I drove down to pick it up to find the coupler which attaches over the ball on the hitch would not work (It was in perfect working order when I dropped off the trailer). I told them, and an employee came out and played with it to no avail. He went inside and returned with a hammer, I began to get a bad feeling… he pounded on the mechanism a few times with no success. He went back inside and returned with a small sledge hammer and began to bash on the same mechanism… I mentioned that if it does get on how does he suggest I get it off!!! Still not working, I asked for an employee I’ve worked with before but he was out of town. I said have him call me when he gets back, a few days later I received a call. Might as well have been from a stranger… he told me I was sol and to come get the trailer before he charged me a storage fee!!!
Thanks for the years of business I guess???
I’ll never return.