RPM-Richmond Performance Modifications

Gave my tint a few months to see if it would hold up and it has, so far so good. There are no blemishes whatsoever, very smooth and even all the way around. Also no cellular interference. They use a higher quality tint, not the absolute top of the line but it is very durable.
This was my first time getting tint on a car and I did a lot of research on it. Finally ended up with RPM, paid a little bit more than the cheaper tint spots in town but I think its worth it. I’ve heard some people’s bad experiences going low budget on this stuff and it did not go so well.
Their service takes all day because they take time to be thorough. The other less expensive places say they will do it in like 2 hours. Personally I would not want them rushing through this. I did have an issue where they miss scheduled me by mistake and I had to bring it back in on another day because I did not bring it in to them first thing in the morning. So just a heads up that you will need to drop off your car in the morning and pick it up in the evening.
Great tint service, I would go back again.

Very poor overall experience. Customer service is below par, especially for the prices that you are paying. It took multiple visits to have tint completed — several times I showed up at the shop and the individual that handles tint was not there despite phone conversations the very same day to set up an appointment. On most occasions I was left waiting at the front counter for 15 – 20 minutes with little to no assistance.
First tint job was not adequate so it had to be redone, after quite a bit of hassle. No excuse for poor tinting when price is almost double that of competitors and the website boasts multiple awards/​championships.
Not worth the time or price. I would highly recommend going elsewhere… save yourself the hassle.

Got my windows tinted here, they did a great job. Kyle was great to work with, would definitely recommend them for all tinting work. Dropped my car off in the morning and it was done that night. Took a little long but Kyle made sure I was satisfied before accepting the car back. The tint quality is superb, can’t even tell there is a layer of film on the glass.

Very happy with the service I received yesterday. My custom wheels were missing lug nuts and my truck would not pass state inspection without them. My mechanic could not order them from Chevy or his other parts suppliers. With one of my custom lug nuts in hand, I searched the web for custom wheel stores and happened upon RPM. I was quickly acknowledged by Jake, who was working behind the counter, and then greeted by the owner, Kyle. RPM did not have my lug nuts in stock but they located them for me at a store near the airport. What happened next was what prompted this review. Kyle offered to get the lug nuts and deliver them to my mechanic in Glen Allen. This was a 50 mile round trip delivery for a $ 20 order! Folks, that is service. Kyle made no profit on that sale but earned my respect, loyalty, and my voice in the community. I recommend this store to anyone seeking custom wheels… and other items. I look forward to RPM fixing the wheel scratches on my Infiniti so that I can post another favorable review for that service.

Had some tint work done here and the quality of the work is exceptional. I gave my car to them in the morning and got it back by the end of the business day.
The only reason I gave them ⁴⁄₅ instead of ⁵⁄₅ is because they kept changing the time at which I could pick up my car. I showed up twice to the location throughout the day because they said the work would be done but when I got there they kept delaying it. I don’t mind if the work takes a while but there’s no need to mislead the customer.

Bad on so many levels. Where to begin?
The week of July 4^th I took two wheels into their shop to get them «un-​bent» after seeing the operations billboard on 64. One of the wheels had two serious bends in it (thanks to 64); the other wheel was just barely bent; my tire guy showed it to me when I asked him to put a tire on it… guy behind the counter says it’ll take about a week, they’re very backed up, it’s a holiday, etc. I’m cool with that and tell him to go ahead. Quotes me a price of $ 300 something. He says he’ll call me. A week goes by (now it’s the Friday after July 4^th) no phone call, nothing. So I go by the shop on my way home from work. Guy behind the counter says they aren’t done, but he’ll call me when they are, they’re just running behing.
Fast forward to August 6^th. Haven’t heard from them at all. So I call. Get some guy on the phone that can’t figure out which wheels are mine and says my «salesman» is out to lunch (at 4 pm?) I’m frustrated so I tell him forget it I’ll call back.
Call back the next day. Guy on the phone doesn’t know which wheels are mine (says they have so many wheels exactly like mine, blah blah). Again, my «salesman» is out to lunch (so says the guy on the phone). I leave my name and number and ask him to call. 5 minutes pass and I get a call from a different guy. Why he called I don’t know, he didn’t know anything and wasn’t helpful; he asked me what kind of wheels I brought in, what my name was; kept saying he’d get it squared away.
The very next day my «salesman» (and I can’t remember his name, that’s probably for the best though) calls me and leaves a voicemail, my wheels are done! Miraculous!
So Friday the 8^th of August (a full month after I dropped them off) I go to the shop to pick up my wheels. My «salesman» is there, helping another customer, so another guy helps me (after I stand there for 10 minutes just waiting)…I guess he’s the wheel guy, because he starts showing me the wheels… and here’s what he says.
The wheel with two dents? Fixed one of them (the worst dent) but he says «the dent on the front is okay; you shouldn’t feel any vibration from it or anything» WTF?
The second wheel, he says «it tested in specs, I didn’t see anything wrong with it» WFT? So my tire guy is wrong when he showed me it was bent on their tire balancer? and I’m wrong (because I saw it) ?
And then he hands me my center caps… really? you can’t pop in center caps before you hand over your work to a customer? Yeah, it’s not a big deal, but it’s the principal. If you’re going to do a job, do it the whole way through. not half way (although at RPM I think that ship sailed a long time ago.
I’m utterly speechless at this point… so I pay my money and get the hell out of there.
Here’s the sum total: After 4 weeks in their shop and $ 150, I still have two wheels that I can’t put on my car.
Score: RPM 150 Me 0
Customer service? Sucks.
Quality of work? Sucks. Did half a job.
Will I ever go back? Hell no.

HORRIBLE, HORRIBLE! I took my 2005 Acura TL to RPM to get an AEM Intake put in. They quoted me $ 125.00 and said would take an hour. I got there at 3p & they didn’t finish until 630p…$ 200 later! I get home and to check out the work the did by comparing it to the instructions (very easy to understand & good illustrations). If I had the tools & a place to do it, I would have done it myself! So upon looking at their work, there was an o-​ring missing on the hex head plug on the inlet pipe. They also didn’t replace the factory coolant hose with supplied AEM ⁵⁄₁₆ hose. I will NEVER go back to that place or recommend to anyone else!

Called up and asked about getting some new wheels installed about a week beforehand and asked about an appointment… no problem just bring it by that morning and we’ll knock it out really quickly. I show up at 9:05 on Saturday morning and drop off the car and I’m told 3 – 4 hours… that’s fine. I come back at 1pm and nothing. I stand around for an hour and they say it’s still not done but it’ll definitely be done in an hour, now I’m getting upset but not much I can do. Head back to a friend’s place and then go back about an hour and a half later… still nothing. Hang around for another hour and a half and it’s finally done and they knocked about 5% off for the wait. It should take no more than an hour to unmount tires and remount them on new wheels, it took them 8 hours and more than double the time I was told it would take, ended up wasting an entire day waiting for them to do the work.

I had RPM install a remote start with push button start and they did a great professional job. They have expert technicians on staff who really know what they are doing. They definitely took the time to thoroughly discuss the work involved and the estimate so that everything was very clear and straightforward before I purchased. The staff are also clear that they want every customer to be 100% satisfied (stating this outright), and have a lifetime guarantee on their install jobs. Also convenient pickup and drop-​off from work if you leave your car there.
I was on the fence between four and five stars for this review — the only reason I hesitate is because after my install I had to go in for a bit of follow-​up work, and I showed up to two appointments only to be told that they had more work than anticipated that day and couldn’t get to me. They really should have called to let me know rather than just letting me drive over there — twice in a row. I recommend calling to confirm appointments on the day of. But other than that relatively minor flub, their work was just really solid and professional.