US Post Office

3 Packages were shipped the 17^th of December. said it was to arrive destination on the 30^th. here we are, its January the 12^th. and it’s stuck in Richmond Ca, with no movement since the 19^th of Dec… still waiting. I get that it’s was Xmas time but c’mon! That’s just ridiculous

I called the 1 – 800 number twice and they said we don’t need to make an appointment to get our passports done at this Richmond office and the hours are 8:30 to 5:00 p.m. Monday thru Friday. No other phone number to call so that we could verify and not waste our time. So we drove down and go in and stand in line (forever) until we finally see a door to the right and a sign is posted on the door saying we are closed. Today was not a holiday. By the way the hours for passports is NOT 8:30 to 5:00 p.m. Monday thru Friday. For passports it is OPEN from 8:30 to 10:30, closed for lunch, and open 2:00 to 4:00 p.m. We went through so much crap to get there and nobody gives a damn whether it is an inconvenience either. We choose this office because you didn’t need an appointment. I called our local Pinole Post Office and made an appointment — they also do passports but by appointment only.

Terribly slow, services sucks.
I currently lost many packages as it shows my correct address is not correct.

Christmas package sitting in richmond facility since december 16^th-​since then nothing – so much for customer service when they will not answer their phone or emails. Still trying to find out what is going on – per the reviews of this place not very hopeful.

Mail carrier has been sitting down the street for over 30 mins talking so this is why my mail always comes late cause she stops to talk to friends ehhhhh… waiting on my package annoyed she does this all the time

This. place. If you can call it that. Amazon says my package was sent; online tracking info says it’s out for delivery. Delivery person shows up, dumps mail all over porch — and says she has no package. We don’t even have a regular delivery person. If McVittie Annex closed there would be no perceptible loss of service, because how do you take nothing from nothing?

why do I get other folks mail & I haven’t gotten my N. Yer for 2 issues?
I called the 1.800 # & a case was opened.
I got a call back from someone at USPS about the first weeks issue that didn’t arrive — so what.
Then last weeks issue didn’t arrive — I called the i.800 #.
It was difficult to explain that I wasn’t talking about the previous weeks issue not arriving & case # they had given me.
Now that I’m onto the third week of a N. Yer being issued… well, I’m in a Twilight Zone episode.
Will I get it???
I do call the N. Yer & they do send me out a replacement magazine — that takes 2 — 3 weeks to get to me.
I haven’t yet gotten week 1 replacement.
Irritating? Hard to keep up with?
I’m sorting more mail for my carrier then my carrier seems to be sorting mail correctly.
Something is clearly wrong at the P.O. & it’s not that they’re running out of $‘s.

Ok, So maybe I jumped the gun some on being so harsh, but I will there are still things the Richmond, CA processing center can improve upon (btw, I recieved my package). It would help customers considerably if you took the time to scan packages OUT of your facility as easily as you scan them IN to your facility. I read countless reviews and posts regarding this very topic that it may be something that should be addressed and could vastly improve public perception of your operation.

I cannot find my package. It has not moved in tracking for over a month.
It’s stuck in the Richmond, CA facility. Online comments refer to this place as a nightmare and tell me that I should give up because if it’s lost in Richmond it’s lost forever. I have communicated with 2 people at least and no one has been able to give me any details. HOW does something just go missing? It was forwarded from my address in Eugene, OR to my new address 3 miles away. To do this it went to Federal Way, WA and then for reasons unknown, it went to Richmond. It’s absurd the trip this box took before apparently dying alone under a truck tire in California. What happened to it? Seriously?
July 18, 2015 — Pre-​Shipment Info Sent to USPS
July 20, 2015, 3:33 am Accepted at USPS Destination Sort Facility EUGENE, OR 97 402
July 20, 2015, 9:02 am Out for Delivery in EUGENE, OR 97 402
July 22, 2015, 11:36 am Forwarded from EUGENE, OR 97 402
July 24, 2015, 2:01 pm Departed USPS Facility at FEDERAL WAY, WA
July 26, 2015, 10:44 am Arrived at USPS Facility RICHMOND, CA 94 804
And I’ve never heard another thing about it.

Well, my package was sent to this facility and has been there for weeks! This place should be taken out of commission because it’s a waste of space!

OH JOY! Another package is stuck here. –_​_​_​–
Gordon Ramsay needs to make a show called «post office nightmares» and help fix this abomination.

Your package has been shot into space on a rocket or it landed in
United States Post Office — Richmond
AKA — The Black Hole
Avoid this place like Fukushima seafood. you will be a much happier person.

12 months later the package is still missing
FUCK YOU

There should be a meme for the sheer feeling of horror we experience upon checking our tracking info and realizing it’s been routed to this facility. Automatically, you prepare for two things: waiting for months to get your package (when it was supposed to take 2 days), or the possibility of not getting it at all. My boyfriend has to deal with this notorious «black hole» all the time, and warned me about it before I had the unfortunate experiences myself. For me this is the third time having something routed to this facility, and it’s again just stuck there… of course, only at this facility. And yes, I do live in Hawaii. If there was such option, I swear I would pay extra to make sure NOTHING I buy online gets routed to the Richmond «black-​hole» sorting facility. Now that would be great customer service.

The black hole of USPS mail! I’ve had countless priority paid packages sit here for 2 – 3 weeks or more!!! This place is horrendous, unfortunately I live in Hawaii so most items mailed to me has to go through this hell hole. Have a package that I’ve been waiting on, so far it’s been sitting there for the past 10 days. Going on 11 days for a PRIORITY 3 day package. Please can someone figure out why our tax dollars are being wasted on this place?!

A package says its stuck here at Richmond, I am unable to find a number to call this office and when I filed a claim the person gave me a number to a different facility that finally after 5 hours of trying told me NOT THEM!!!
Where I can find a number for this «sorting facility» My package was suppose to arrive April 4^th!
Does anyone have an idea of how to get a hold of them since the claim department obviously doesn’t know how to?

I always have a problem with this post office ONLY. Once my package stops here, it doesn’t come I for a month AND my package is always opened by the time I get it. This isn’t the first time it happened, they always give me some bull about it taking longer because I’m in hawaii BUT as long as it doesn’t go there everything comes quickly so I know they ate just giving me a cookie cutter answer. If I could give them a 0 stars I would.

I called and asked what was going on and they just recently shut down 85 processing and sorting facilities in the US so this is why all the mail is crazy.
Called and complained to consumer affairs because both my husband and I are missing, waiting for several packages.
Why my mail is being sorted through this facility is the first mystery when I live in Marin, Sausalito. I have had packages held in Richmond for days and days and days till I have to call to get them out of purgatory. Hold time for Customer service is 30 min average.
They lost one package after it sitting in Richmond for 3 weeks with me calling and opening a case after the 3 day of it sitting in Richmond.
My partners deliveries are also held then sometimes rerouted to PETALUMA! But at least he got his.
Now I have a package that came up from Los Angeles, came to Oakland then was sent to Fresno! What the heck? USP get your act together or else I will be paying extra for Fedex at least then I know I will at least get my mail.

I always knew the USPS was shitty, but the Richmond sort facility takes incompetence to another level. I live in the East Bay and ordered a pair of shoes on eBay, and now my package has been stuck at the Richmond sort facility for 15 days, presumably lodged up the ass of some shithead USPS worker who doesn’t have the brains to put it on the right conveyor belt or something like that.
After reading about other people’s similar experiences, I honestly cannot fathom how one facility can be so fucking monumentally godawful in comparison to all the other USPS sort facilities out there, and how not a goddamn thing has been done about it. And the worst part of it is that if I never get my package, the nice guy who sold me the shoes will be shit out luck when I inevitably open a case for a refund and it’s not even his fault.
These fuckers at Richmond should all have their asses fired.

Ordered an item from ebay on the 27^th of August, arrived at the Richmond post office on the 7^th of September and that is it !!! No movement of the package in the last week… this is insane. I’ve sent packages from here in Hawaii to the Philippines that have gotten there faster. It truly boggles the mind how a facility can be so poorly run and managed, if it were up to me based on all I’ve now read about this place, they would all be fired!
Too bad there weren’t any negative stars available to rate these guys with.