The Press Enterprise

We have had missed missed deliveries several times now; two this month for both The LA Times & PE, which are delivered together. This is totally unacceptable service. We have been customers for over 30 years and customer service has declined a lot. Maybe this has something to do with two recent changes in ownership of our «home town» paper. Yuch!

I wish I would have looked at the Unilocal reviews before ordering this paper! Absolutely awful and almost comical «delivery» or nondelivery service! I have Sunday service only. My subscription started 7 weeks ago.7 weeks.7 Sunday papers right? NOPE! I’ve been lucky enough to receive a total of two! I have called and emailed every time it was missed. Customer service assures me they will get it to me within the hour. It NEVER Happens! They have absolutely no regard for their customers and do absolutely nothing when u complain. Awful awful!

If I could give zero stars I would. I purchased the Sunday-​only delivery thru Groupon in March. It is now May and have not received a single Sunday paper. I’ve called numerous times and been promised a paper delivery that same day within an hour. Nothing. Called again and customer service (they’re a joke) promised to deliver the Sunday paper the next day. Still nothing. No matter how many times you call, they’re trained to say the right thing, but no results. Terrible customer service.

I would give them 0 stars if I could! I got a Sunday subscription through groupon and received maybe 2 papers in 3 MONTHS. I called and canceled and requested a refund. They said a check would come in the mail in 6 – 8 weeks, nothing… Seriously, it wasn’t worth the money I paid even 90% off on groupon. Such a pain!

Terrible delivery and customer service. Don’t bother calling customer service, they have no control over delivery at all. I have missed 6 deliveries in the past year, that’s bad, but not terrible. What’s terrible is that each time I called about the missed delivery, I was promised a re-​delivery within 90 minutes. Not once did I receive a redelivery. Also, the delivery service seems to have no communication at all with the customer service department. On two occasions, I had to contact the publisher directly via phone and e-​mail in order to get my newspaper delivered. I won’t be renewing this time. Ironically, I have tipped the carrier each time I renewed my subscription. I like reading the newspaper a lot, but it is so frustrating to wake up and have no paper for days at a time and having to spend a lot of time trying the get it straightened out.

I wouldn’t put this rag in my bird cage. All of you at the P.E. should be ashamed of yourselves. The unbalanced nature of your storytelling, is dizzying, to the point of nausea. People are far more intelligent, and conservative, than you give them credit for. The American people are sick and tired of being told that: «We are all immigrants», and that we’re racist, lazy, and homophobic. We are weary of hearing how our everyday activities are «destroying the planet». Have you done a single story about all the «scientists» altering data, to assure themselves more Global Warming funds? The fact is, computer model projections and actual data observed, are vastly different. Because of solar activity,(that you can set your watch to), and sun spots, the Earth is in a cooling phase for the next 20 years. This is called «Solar Hibernation». Yet nothing written about the huge influence the sun has on climate. Wake up! Stop pedaling this liberal crap. Start reporting the truth.
For instance, why don’t you let your readers know that one-​third of all federal prisoners, are illegal immigrants? And about the billions of dollars illegal entry is costing the taxpayer. Have you done a story about the dozens of emergency room closures, the impact on our schools, our criminal justice system, our infrastructure? Where do you think diseases we eradicated decades ago are coming from? Mars? Diphtheria, Leprosy, Tuberculosis. Give us the big picture, not just your liberal point of view. There are millions here illegally from every country in the world, not just Mexico. People obtain a variety of Visas, and never leave. Chinese, Europeans, Africans, you name it, they’re here. The cost to the taxpayer is incalculable. Rent is too high now! The benevolent U.S.A. is already bringing in about a million legal immigrants annually. Still, we hear the same stupid response from liberals; «Who’s gonna pick your crops» It takes 20 million people for that?
Social Security paying out Billions more than it takes in, jobs leaving the country, cheap labor being brought in. We have a dictator in the White House who uses the Constitution for toilet paper, and all you idiots worry about is how to make Donald Trump look like a racist, and a woman– hater. Everyday you feed us pablum and lies, yet there is no follow-​up of these «shootings,» that come and go, like a breeze. A person with a double-​digit IQ can figure out most of these so-​called «shootings,» are nothing more than drills. There must be a Man or a Woman somewhere in the media that isn’t swallowing this horse shit! Either you’re complicit, or blind. Show some guts, and do some real investigating. Try finding out why these actors are showing up at different“Tragedies”. The man in the photo below was calling the World Trade Center «Ground Zero,» one hour after the incident. He was also at the fake LAX shooting; lying through his teeth, saying he was inside the airport, yet had no identification, or plane ticket?! The woman in the photo below is also an actor, having been interviewed at the «Boston Bombings», Sandy Hook, and on ⁹⁄₁₁. What a coincidence! huh? I realize the AP, and the other sewer pipes of information provide the propaganda you feed us, but My God!!! Is there anybody out there with guts, that asks tough questions anymore? Do some follow-​up, find out why the third suspect arrested in the San Bernardino «Shooting» disappeared. The public wasn’t even told if it was a man, or a woman. Ask the landlord of the terrorists why he said twice on live TV «This isn’t real.» Why don’t you do a story about the 6 month old baby that became an orphan? Why was a triage area set up in the middle of the street, when emergency rooms were minutes away? Why wasn’t a single victim interviewed in the hospital? Why were the windows rolled up in the black SUV, if the suspects were having a shootout with police? Within 48 hours of the Drill, your cronies were stampeding through the apartment of the Dynamic Duo, terrorists accused of mass murder! Really? Passports, Driver’s Licenses, Shredded Documents, just laying around! Any one with a thimble full of brains would see that this was Bullshit! In the real world, authorities from every agency, bureau, and department would have taken control and never allowed that. That apartment would have been roped-​off, and everything inside would have been meticulously scrutinized for weeks. There are way too many inconsistencies, unanswered questions, and bizarre circumstances surrounding mainstream journalism. It’s very apparent that there is an agenda. The trust once afforded you, has become contempt. I realize that most people reading this think I’m a nut, or a «Conspiracy Theorist,» that’s fine. I’d rather be ridiculed than brainwashed. There are a millions of Americans out there, who are perceptive and intelligent, looking for truth. If you can’t deliver it, get out of the business. We are tired of sand being thrown in our eyes. We are on to you.

After reading several OP ED pieces it appears this paper is just a mouthpiece for liberalism.
I don’t see a balance in reporting or opinion as I would prefer. Therefore I will cancel my subscription and get more balanced news from other sources.

If you sign up for home delivery don’t count on the delivery service. Even if you chat with someone the morning it was missed and they promise you the paper within 69 minutes (yes that is what they always say) you still won’t get your paper. Oh wait, you might get your Sunday paper on Tuesday. That’s right, they deliver the Sunday paper on Tuesday.
My question is, why do they bother soliciting people to sign up for a paper that hardly ever gets delivered??? I have spent more time in the chat room with these people that promise and NEVER come through.
To the Newspaper Owner: you have a big problem with distribution!

How hard is it to stop the paper when a vacation stop has been placed? Four times in a row the papers have been stacked in our driveway when we get home. Hello… is there anybody with a brain working there.

I have trying to cancel my account since 7/8/15…over a month. Daily I talk to customer serve workers and supervisors. There is always the same script. Lots of «I’m sorry», and «I have just taken care of it». I have written several e-​mails, not only to customer service but to a couple of reporters, Letters to the Editor and Tom Bray, Managing Editor. Every day, that paper is cluttering up my driveway. I don’t want it and they won’t make it stop.

Vacation stop, this is the 3^rd incident with the PE to where I use the automated system to do a vacation stop and I still receive the papers while I’m on vacation I really am losing my patience with the PE as to where when it happens agAin I will be asking for a refund and I’ll go The Sun.

I never subscribed to their bull shit paper services but I’ve now received my second «service bill» and yet I never signed up. Whatever, they have nothing but my name and address but I be dammed if they get a even a cent from me. Go ahead keep wasting your ink and paper, I just tear your crap apart. Shame for the environment but if the government can’t be bothered to deal with scammers like the press enterprise then why would I bother to care.

My account has been inactive for weeks, but I’m still getting the newspaper. I’ll be damn if I pay them another cent.
I’ve made numerous calls and they assured me my account was stopped, but they don’t have any contact with their delivery drivers. Maybe they’re in another office down the hall. Maybe John doesn’t like talking to Gertrude… I don’t care. Who runs this place?

I do not write 1-​star reviews very often. But my recent experience with the Press-​Enterprise merits such a rating. Two days in a row I stood alone for over five minutes just inside the business entrance in an empty room, waiting to be greeted or at least to be recognized by the single staffer seated at a desk who just kept talking on the phone, and typing out an ad or story without even acknowledging my presence. It was as if I was in a crowded hospital ER. But I wasn’t! And, while the reporter to whom I was finally forwarded was helpful and competent in preparing my mother’s obituary, two days in a row she forgot to leave for me at the front desk the 10 free copies of the newspaper that I was supposed to receive the day the obituary was published.
I eventually received the free copies, but I regard this as abysmal customer service. And, with a succession of continual 1-​star reviews, I now wonder if this business even cares to improve.

If I could give 0 stars I would we subscribe. For a special at the SoCal fair paid it for the service. Then we get a bill asking us to pay again. These are the ripoffs never getting this newspaper again press enterprise is a ripoffffffff. Stay away from them

I signed up for the newspaper in late 2014. They gave me a special rate and told me that I would be informed when the rate was increased. Well, the rate increased and I was not informed. When my account was charged a third time I caught it right away and cancelled the paper. For one paper delivered they kept $ 6.00 out from the amount refunded. DO NOT LET THEM PUT YOU ON AUTO PAY!

4 phone calls to customer service and I still can’t get my paper dropped in my driveway as I’ve repeatedly asked. Good newspaper… bad service!

I can’t believe how hard it is to cancel my home delivery. I never want home delivery again!

Of all the days to not deliver a paper– we didn’t get a Thanksgiving Day newspaper. The phone system is broken & doesn’t recognize any numbers punched in. We’ve been fortunate with our delivery until now– but on the most important newspaper of the year (in the newspaper business) they don’t deliver it. All of our hard work– ads and inserts for Black Friday — and it doesn’t get to the subscribers. The advertisers should get a refund for the money they paid.
**UPDATE** They made it good after all. I don’t know how since I couldn’t get the phone system to work, but they did. I’m changing the star rating based on their efforts.

7 weeks waiting for a subscription start…2 phone followups — still no service.
How can an information company be this bad?