Jiffy Lube

Sorry jiffy lube. I just provided my last signature for your signature oil change. $ 49 for an oil change and antifreeze top off is CRAZY expensive. And that’s $ 49 after the manager knocked off $ 7.50 because I complained about the price. Use my profits wisely I won’t be coming back.

BOOOO!!! Jiffy lube stinks, this location SUCKS! I havent liked Jiffy Lube for a long time, but moved to a new area, a nicer area and figured maybe they wouldnt suck. Well they do, bad, upsell upsell upsell which i am sure «corporate» likes but as a consumer, I hate it, I said multiple times nicely «I just want an oil change, but thanks» and it kept going and going and the price was ??? then i showed my coupon and it went up, THEN applied the coupon which was supposed to save me $ 8 saved like 5. Shady garbage.

Spent 20 minutes out of my lunch break just to find out they didn’t even start on my car yet and weren’t going to for another 10 or 15 minutes. They did somehow manage to roll my car window down on a rainy day, which caused the inside of my passenger door to be soaked. Thankfully I left before they got started so I didn’t put a dime into this place. If I could give zero stars I would. Will definitely not be going back.

Oil is one of those things that isn’t fun. You just get it done, because you have to. It’s a commodity. As far as commodities go, the service I got from Jiffy Lube was alright. Plus it’s right next to a liquor store. So you know, two birds, one stone. They opened my door for me, called me sir, and the shoe shine guy in the waiting room was named Cliff.

Not happy that Jiffy Lube upsold my wife an wallet flush (oops I mean Engine flush) for $ 50 among other things. The manufacturer does not recommend engine flush (with some extreme exceptions, not ours) especially on older vehicles like mine. I really dislike shops that are dishonest just because you have to send your wife. Makes her feel bad for wasting money and me angry that some guy just took advantage of her.

I have used Jiffy Lube on and off over the years for maintenance on my vehicles, and due to the terrible service at LHM (or former LHM) dealerships decided to give them a go for my oil change on my Lexus ES330 this time around since I needed an emmissions check anyway and this is one of two locations very near my house.
As far as the work itself, no complaints. And why these guys do try to up sell everything, at least they check unlike the Toyota dealers I’ve taken my vehicle to. Lexus of Lindon do also, but it’s a long drive. In this case cabin and engine air filters were really bad so I had them replace them, still cheaper than the dealerships and I can tell the difference. Emmissions check was very fast.
This would have been a 4 or even 5 star review but for one thing — customer service and poor attitude of the person handling my service. Talk about rude, didn’t listen, mumbled and got mad because I tried to use a Unilocal coupon on a Sunday. Why they couldn’t just explain nicely they discount on Sunday already and don’t take coupons as a result who knows, but that would take him forming a fully coherent sentence and I wasn’t prepared to wait that long. Just was difficult and ignorant from start to finish. I understand they are just worker bees but come on, do you want repeat customers?
I’ll give them another go, but will be at the other nearby location.

**UPDATE**UPDATE**UPDATE**
Below you’ll see my original review. However, I need to update this as I’ve been back to this location a couple times since my one bad experience. It’s just too conveniently close to work for me to actually take my car somewhere else! Anyway, the service has been great and they’re very fast. I like that they are tied in with the manufacturer’s recommended maintenance schedule for my cars, that way I know they’re not just trying to sell me something I don’t need. I increased this from 2 stars to 4 stars. I’m a fan.
**END UPDATE**END UPDATE**END UPDATE
We moved to UT and were happy with Jiffy Lube there, so I stuck with them and this location was near work. I’ve used this location for both of our cars multiple times. Usually the experience is allright. They try to upsell every little thing, which I understand, but it gets annoying after a while.
Anyway, I went in to get a safety & emission test so we could license our van in UT. They offered a free safety & emission test if we also had the oil changed, but I declined because we were in a hurry and didn’t have time to do an oil change right then. The DMV closed at 6 and it was 5pm. I asked if they could make an exception and let me come in the next day since I was obviously a loyal customer. They declined. So I paid $ 50.
got home that evening and on the counter was a coupon for $ 15 off the safety & emission test. So I called the next day around 5pm and nobody answered the phone. Called the day after that and was told they couldn’t honor the coupon. I told them I would be finding somewhere else to get my oil changed from now on. I have two vehicles and change the oil regularly. In Colorado I used Jiffy Lube for all of my regular scheduled maintenance and had some done here too. I probably spend close to $ 1,000 per year at Jiffy Lube… so that was a poor decision on their part.