White Flint Collision Center

You never want to need a body shop, but when you do you appreciate a quality shop. My car was repaired on time and on budget. The staff was friendly and helpful. I had one issue with my tire rotation (insurance company did not communicate properly to shop). The body shop squeezed me in the same day and corrected the issue free of charge. Even though it was the insurance company’s fault, White Flint Collision took care of me without complaint. I hope I never need to get my car repaired again, but I would definitely return and recommend White Flint Collision.

This is in regard to an incident I had a couple months ago. I was in an accident in early April and was referred by my insurance company to White Flint Collision Center. I liked that they had a 100% guarantee or you could bring your car back free of charge for additional repairs if necessary. When I went to pick up my car my keys had been misplaced and it took over 30 minutes for them to find them. I didn’t get too upset by this because things happen so I brushed it off.
After about six weeks my car started shaking which got progressively worse so I took it into the dealership and they said the shaking was due to the repairs done at the collision center. I had my car towed from the dealership to the collision center only to be told that the issues with my car weren’t because of the repairs. They proceeded to put the blame on someone else saying it had to be someone who worked on my car before them. The only work I’ve ever had done to my car other than an oil change and tire rotation was when I had the accident. I had my tires rotated two months before the accident so there was no way anyone else could have been at fault.
I had repairs done at the dealership which ended up costing $ 800. I was lucky I brought my car in when I did because the mechanic who worked on my car at the collision center failed to properly tighten the lugnuts on my tire and the tire almost completely came off which is why my car was shaking. I argued with the insurance company for two weeks before the collision center would take responsibility for their mistake and give me a refund for the repairs. My experience with this center was completely ridiculous. You shouldn’t advertise that you have a 100% guarantee as far as repairs go if you’re not going to follow through. Instead of taking responsibility for the mistake and simply fixing the damage, they slandered someone else by blaming the mechanic who did my oil change and lied about the repairs they made to my car. I would not recommend White Flint Collision Center it’s not worth the hassle.

Can’t say enough good about these guys. A major accident I had a few weeks ago and I was looking for a good bodyshop. They were beyond awesome, picked up and delivered the car to me when it was done, and gave me a pretty sweet discount on my deductible. Stephanie was awesome to work with. They even detailed my car as well. I wouldn’t think twice about bringing my car here for body work again, though hopefully I won’t have to.

We just had my wife’s 2008 Civic repaired here. Two separate ‘incidents’ on either side of the rear end, hence we had to pay for repairs ourselves: with deductibles, insurance co would have paid little, then raised rates anyway.
We got estimates from 7 body shops, ranging from $ 700 to «$ 1500 minimum». These guys came in at $ 1250 but rounded it to $ 1100. We left the car with them for a week while on vacation.
Picked the car up yesterday and wife was overjoyed; said when she looked it over again later, it brought tears to her eyes. The car looks like new, she has pride of ownership in it again.
This place has big, professional facilities, perhaps avoids high rent by being a bit removed from central Rockville. Regardless, it’s worth seeking them out. We could not be happier with the work or the cost. A great value!