Zamora’s Auto Body

The owners are wonderful people. Since their Father opened their first shop in Kensington many years back we have been going to them. Probably used them 20+ times across many family members and many vehicles. Would not take my car any place else. Their staff is professional and communicative and they do quality work.

This place is never accurate with when they say you’ll get your car back. Took them forever to get an estimate when the car will be done.
Called the night before to say the car will be done at noon the next day. Then calls the day of to change the time to later.
Don’t fucking go to this place.

Outstanding service… I was very skeptical as I had never worked with them before and was sent here by the insurance company of the lady who hit my car. I worked with Jose who was great, helped calm me down, and ended up going above and beyond when fixing my car. I used to have a strong affiliation with another auto body place, but they have been replaced by zamoras… I’m definitely coming back here if I need future service. I can’t speak highly enough a out them.

Zamora is highly recommended. The two times I have taken my car there, I’ve been pleasantly surprised at their professionalism, service and price. Recently I took my Lexus ES 350 for a cracked molding right in front of the rear right wheel well. A Zamora manager fixed the cracked molding, at my option, by replacing a holding clip that was missing without a charge. Though this did not fix the crack, the two opposing cracked surfaces were held back together and looked seamless. I was pleased with the work at no charge.

Can’t believe it’s taken me this long to write a review.
The nice folks at Zamoras have fixed three of our cars over the past two years.
When we had some vandalism on two of our cars we took them to Zamoras and found out that they could buff out the problems at very minimal cost. the dealer wanted to charge us over $ 300 for each car for the work
With one of our cars, there was major damage from an auto accident. Since the car was only 6 months old I wanted to have factory parts used for replacement. Of course our insurance wouldn’t pay for it. Zamoras worked with us to get OEM parts with very little additional cost. They put a lot of work into doing this and we were very pleased.
The quality of work from Zamoras is flawless. Having had some work done by other shops i have some good comparison.
They are timely, thorough, and very customer oriented.
I will only take our cars to Zamoras now. I just hope I don’t have to!

I was recommended to this shop after a friend had an outstanding experience. I had the same results. The front desk ladies are friendly and informative. My recommendation: if you want to be treated nicely then BE nice! I was recommended to get text notifications to follow the progress of my car repairs and I am grateful for that service since I usually can’t answer calls during the day. My car was ready on the date stated from the beginning and Mike did a great job informing me about options for lower prices since I was going to pay out of pocket. Will definitely be back.

Had a great experience here. I came in for an estimate and the customer service was excellent. I was waiting only a few minutes and Eric offered to do my estimate so I didn’t have to wait for who was originally supposed to work with me. Eric was very friendly, professional, and honest with what really needed to be done with my car. I would highly recommend Zamora’s after my experience here!

This is by far the best shop in the area. They do fantastic work and are always honest about everything. Chris and Jose are tremendously nice and helpful. And Eric Zamora is always so friendly. I wouldn’t take my car anywhere else

I’ve used Zamora’s before for a repair and was impressed with the service and timeliness. I week back a few weeks ago and my experience was completely different. At the end of my estimate appointment, the associate informed me that the part would be in in approximately 2 – 4 days and would give me a call. It has now been almost 3 weeks and I have yet to hear from anyone at Zamoras. Needless to say, I will NOT be back.

I had some unique issues with my Jeep Grand Cherokee
— seat bracket had sheered off from the frame
— passenger door had become detached from interior
A dealer would have replaced instead of fixed and I was looking at a $ 500 bill.
Went to Zamora and given a fair and reasonable estimate to fix, not replace the problems. Total cost came to under $ 150!
Would recommend this place to others.

Had several issues with this place last year! The first time we took my car here, I went to pick up my car. It had rained and they left my drivers side window rolled down, allowing the inside of my car to be soaking wet! I got no apology and my drivers seat was wet for several days. The second time my car was there, they had to replace my bumper. When I got my car back my parking sensors on my bumper acted up, constantly beeping intermittently when in reverse (sensors are only supposed to beep if you are in reverse and are getting close to an object). Took it back to them, they worked with several local Chrysler dealerships, one dealership claimed there was nothing wrong. The other dealership replacing everything part of my park assist system and still not fixed!!! We dealt this for several months and no one could fix it! While my car was at dealerships, Zamoras provided us with a rental car each time and told us they would cover the costs for the rental. Then my husband gets a call from Enterprise saying Zamoras is refusing to cover the costs for the rental cars and we had to pay! My husband spoke with the owners to ask why we had to pay and he had he nerve to say hat because he assumed we had rental car insurance they would cover the cost, but when he found his assumption was wrong he chose not to pay! My husband called him out and told him that he failed to ask us if we had rental car insurance. If he did ask us, we would’ve paid the costs! The owner admitted that he acted based on his assumption and tried to make us pay because he was wrong! Zamoras finally gave up and paid for the rental they provided us! They took no responsibility and were completely unprofessional! Never again!

Beware! I am currently leasing my vehicle… Dropped my car off with 2055 miles. I get my car back with 2360 miles. Please tell me why a auto body company would have to put 300 miles on my car. They used up all my gas and nothing was ever mentioned to me. To top it off my car was supposed to be ready on Friday… I had to leave work early to get there before 5:30. I get there and now all of a sudden the car is not ready. A airbag light is still on. I am asked to wait and told that it should be something simple, after ten minutes, i am told that i cannot leave with my vehicle and that i would have to wait until monday or Tuesday of the following week. Then they are rushing to get me into another rental because its Friday and past their closing time. They finally get me back into the filthy enterprise car. Ruining my weekend plans of going to NYC bc the rental is only covered for the DMV area. Then Monday at one pm I get a call that says they will let me know if my car is ready. Get a message at 3:45 that its ready. I called to speak to a manager and Tina the lovely non customer service secretary will not allow me to speak to a manager. She was combative over the phone. Would speak over me every time I said anything and basically dismissed my issues. To top off all of the bull I’ve been put through I catch the 300 miles added to my car and the gas used. If you want me be ripped off… Def use these guys! They will use your car while its in the shop

I was shopping to get my bumper repainted after someone decided to drive into it while parked and then leave without a note. Zamoras encouraged me to call to file an incident report, and try to qualify for the uninsured motorists deductible of 250.00 vs. my 1000.00 collision deductible. This place was the 4^th that I visited, all quoted me about the same. I was glad to get some advice on claiming the uninsured motorists and ended up saving a lot of money after I qualified for it. The work was done quickly and the guys were friendly and professional whenever dealing with me.

I was ripped off by a car dealership in Stafford, VA who swapped VIN numbers on me and I ended up with a minivan with frame damage listed on the autocheck report. This worried me b/​c I have 3 kids under the age of 4 and I did not want to be driving them around in a car that was not structurally sound. After talking to me on the phone and hearing my story, Eric (Eric Zamora the owner of Zamora’s), took his own personal time to meet with me and look over my car for «scars» and other tell-​tale signs of major damage free of charge.
Eric went over my entire vehicle to check the body panels for any signs of major work. Luckily, he found that the van showed no signs of major accident/​repairs (as identified by checking the lines, factory welds on my body panels, etc). Eric also showed me first hand on another car in his shop how major repairs should be done to ensure that cars are brought back to factor spec and safety. He was super knowledgeable and a great guy to talk to.
Luckily, everything worked out for me and the van seems safe. However, Eric and Zamora’s will definitely be hearing from me if I ever need bodywork (knock on wood). It’s not every day you find someone who cares enough to do what’s right. Thanks Eric.

My insurance company is USAA, and a few years ago they referred me to Zamora’s for some repair work… and over the last decade I’ve now been there three times for body work in my vans and let me tell you: these guys are good!
There is a very strong feeling of «family» about this place, and there’s also a very strong feeling of doing the job right and of working closely with the customer. I also like the fact that there’s a rental desk there on the spot where one gets a rental arranged for while the work is being done to your vehicle.
Never thought that I’d be giving 5 stars to a body shop, but Zamora’s more than deserves it!

My car have been to Zamora once and my fiancé has also been there with his car. We were insured with Geico and Progressive and billing went straight to the insurance company. I went here after getting my car hit on the side by my rear tire. I was very surprised that they were efficient and not sleazy auto mechanics trying to cheat you lol. But I only had to wait 15 min when I walked in the door to talk to them. They looked at my car immediately and then ran an estimate on the cost and put it in with my insurance company and told me how many days until i get my car back. Another big PLUS is they have a rent-​a car there too. After picking up my car, it looked great there were no surprises. I would recommend this place to anyone, they are fast and reliable.

My insurance is with USAA and they referred me to Zamora’s the first time I had an accident and moved to this area. I had never been referred directly to an auto body shop and didn’t like that I was taken out of the loop of deciding where to take my car. But I trust USAA and knew that they only deal with reputable businesses.
When I called Zamora’s, they answered promptly and got me in within a couple of days of my call. I had to drop my car off early in the morning and still get to work and I was concerned about a car rental and the time it would take. They have a relationship with Enterprise and helped me handle getting the rental set up prior to dropping off my car. The Enterprise folks met customers at Zamora’s and had all the paperwork ready to go. Between dropping off my keys and taking car of the car rental, I was out of the door within 15 minutes. Amazing.
More amazing was the job they did on my car and on a subsequent job I had to have done. They are quick and the work is flawless. When I picked up my car, the interior was cleaner than it was when I dropped it off. Talk about service.
I have a couple dings on my current car and once the economy is a little steadier, I plan on taking it to Zamora’s to have them take care of it for me.
BTW, the guys are nice eye candy, too. :)

After my poor little Scion was involved in not one, but two, incidents this summer, I had to find an auto body shop that dealt with both Geico and USAA. Luckily, I found Zamora’s, so I didn’t have to deal with the insurance companies myself too much. I was pretty happy with the service and the repairs that I received at Zamora’s.
The guy who took care of the work was a nice, straight-​foward guy, and was conscientious about calling to keep me updated about how the work was progressing. When I got my car back, it looked better than new. I didn’t have any problems with them accidentally leaving any scratches behind or breaking anything else. I don’t know how the prices were compared to other shops, though, since I haven’t ever had to get a lot of body work. Luckily, my insurance paid for it all, but it would have been expensive if they hadn’t (there was a lot of work to be done — rear bumper, glass, dents, interior work). As far as the length of time it took to get it repair, they actually were ahead of schedule. It was my insurance company (USAA, who I’m not happy with), who held up the process. Altogether, it took about a week to get my car back.
Zamora’s also has an Enterprise office on-​site. This was pretty convenient for me — I took care of my paperwork and left with a car in no time.
The only reason I wouldn’t give this 5 stars is because the shop is not metro-​accessible. I think this could potentially be a problem for someone who does not have the money or insurance to rent a car.