Len’s Ace Hardware

I have to say though I dont come here too often only if I need something last minute I am appreciating more and more how good the customer service is here. Its close to where I work. Couple times I needed something right away they had it. The people are very friendly and greet you. Never once did they fail to offer me help when I got in the store looking confused. The staff here are nice which I really appreciate. Though one thing might cost more here than somewhere else I just might come in more often because of the service!

Watch it at check out, my father is a senior and obviously should have received the senior’s 10% discount ESPECIALLY when he requested it from the cashier. Instead the cashier applied a $ 15 off weekly sales coupon resulting in my father paying overpaying by $ 45. Everything was regular price and no items were except — just no excuse — not a customer orientated place of business. I don’t like saying this but it did seem that the cashier was coached in this practice? Just be mindful and careful or shop at a customer orientated store.

Ace really is the helpful place. Been coming here many times and always leave happy. Just the other day I wanted to exchange an item bought there earlier this year. I didn’t have the receipt or the box, they replaced the item no questions asked. Great service. I will definitely support them.

I will never shop here again. I live very close to this store an used to shop here often. During the evenings and weekends the registers are staffed with gossiping teenagers who seem not to understand that customers dont want to hear about their lives. I could look past that though and continued to shop here since it was so conveniently located.
I recently ordered an item online to ship to store. When i got the email telling me my package had arrived, i called this store just to make sure it was in. I was transferred several times and was ultimately told that they were too busy to check. When i said i would call back the woman on the phone pretty much told me not to bother as there is no way they could have my package based on when i ordered and their truck schedules and they wont get another truck for a few days. Interestingly enough i received a call the very next morning telling me they had my package. I guess it was magic.
The icing on the cake for me was when i went into the store last night for a sale item. I could not find what i needed and asked the register associate for help. She found the product and i proceeded to check out at which point the item wasn’t coming up on sale. She asked for manager assistance. He came to the register and stated that, although the ad shows this EXACT product on sale, it was a different sku # and therefore wasnt in sale. If this manager had the slightest customer service skills he would have given me the sale price. But even after i protested he told me that he cant lose the money at which point i told him he was losing a customer and i left my other items on the counter and left. I will NEVER come back here again and will tell everyone i know about my horrible experiences her. DONT SHOP HERE.

I live in Addison, where we have a Len’s Ace Hardware. I’m also in Roselle/​Schaumburg area 3 – 4 times a week. Nothing wrong with the Addison store, but when you shop Len’s Ace in Roselle, you are greeted with a sincere «Welcome to Len’s» which is pretty rare considering these are young kids greeting you as you walk in. They are so pleasant, you just want to shop. Again, nothing against any of Len’s stores, but the Roselle store in my opinion is the friendliest!

I was really blown away by the friendly service that I received at this Ace hardware. They really went out of their way to make sure I was able to get everything I needed and even help me bring my supplies to my car. A smiling face goes a long way. Good people at this location. It shows.

Ace Hardware may be part of a chain, but this location is definitely your neighborhood hardware store.
Tucked away near Walgreens, Len’s Ace Hardware can be easy to overlook. Once you step inside, it’s a typical Ace Hardware — paint, tools, garden supplies, hardware, and other assorted home improvement items… in addition to very friendly employees. They’re helpful too — when they know where things are. And even if they don’t know, they try with a smile, so you can’t really be annoyed with them. The one thing that does annoy me? The prices. Many items are priced higher than Lowe’s or Home Depot. Since this is individually owned, it doesn’t really surprise me. However, I’m OK with it when I consider that most big chain tool stores don’t offer the personal service found here.
Occasionally, they’ve got a popcorn maker with free, fresh popcorn for customers. Super salty, but so good. Craving an old fashioned soda? You can find different brands of old-​fashioned root beers and crème sodas here, too (for sale, of course).
I actually swung by this afternoon and left with a couple paint tools, root beer, and popcorn. On the way out, a couple cashiers struck up a conversation with us. It was such a pleasant experience!

There’s been good trips to Len’s and terrible trips to Len’s– consistency is not Len’s strong suit.
Their one consistent strength is the staff. When you are able to speak with one directly, they always try to be helpful. Unfortunately, they usually don’t have the specific item/​part I need. They ARE more than willing to special order that piece in but I’m an instant gratification type person– on to the next store!
Additionally, I am kind of irritated with their ad campaign. Everyone in the neighborhood gets tons of coupons from this hardware shop. It’s always 20% off or greater. After pushing them off for a period of time, my husband and I were eager to cash in all these ‘great’ coupons! To our disappointment, almost everything in this store is «on sale» and in the fine-​print on the coupon the discount does not apply to sale items… OF COURSE!
I still shop here… since it’s local. BUT I don’t even bother bringing my coupons or even saving them anymore.

Turns out, Ace IS the place with the helpful hardware man !
Stopped by my local Ace today with a problem that needed fixing; my pull-​down, cut-​to-​fit, room-​darkening blind which I spent a good $ 40 on at another all-​in-​one type huge home/​hardware/​garden store (Menards) was broken. 2 problems; 1. the end they cut to fit was weakened by the cut and the one end wouldn’t stay in right, 2. the brackets they sold me to hang it were made of nothing stronger than the tin foil I use in the kitchen. Fortunately for me, Steve works at my Ace Hardware store in town. Turns out to be my lucky day because Steve’s mom used to make these types of blinds from cloths and he would service and install them. Because he was so experienced he helped me fix problem #1 without having to buy anything at all, and problem 2. with a much sturdier bracket. To make things even better he offered some advice on how to keep this over-​sized (71.5″) custom blind from wearing out before it’s time!
Thank you Steve and thank you Ace Hardware. Problem solved. Total cost $ 2.13 !
And P. S. Boo on Menards for not mentioning that the 71″ blind was over-​sized and may bow in the middle, double boo for selling me crappy hardware !