Roup Dental

Run, don’t walk to this dentist. I have seen the Roup’s for around 10 years now. They have long term hygienists and always take the time to explain everything they are doing. The entire office is smiling all the time and just a great atmosphere. If you go, tell them #9 sent you. :)

I have been coming to see Dr Roup (Robert) since around 2008. The hygienists (I have had three different ones) and dr are really nice. They are professional and courteous.
Their old location at Louis Henna was very convenient to my work and I was actually referred by many of my coworkers to check them out. I had a bad experience at Castle Dental so I was needing somebody reliable that cared about my dental health and is not trying to rush me out or charge me for services I do not need. Then around a couple of years ago I receive multiple reports from people who used to go to Roup Dental stop seeing this dr. I was surprised that they did not have the same experience as I did.
After the move to 620 the following things have occurred that has dropped a star from them:
1. I had to miss an appointment since I was very ill. They were cool about it and we’re not trying to hit me up with a late cancellation fee since I had not had any issues in the past.
2. Since I missed my routine appointment I requested an appointment on their website. Weeks later no response. I tried calling them… no answer so I left a voicemail… no callback whatsoever! This is very unusual because at the other location the front desk staff were very personable and always answered. I had to keep calling them until I finally talked to somebody to get back on the books. Once I was able to make it in I have not had that issue again, because the hygienist checks you out now and schedules your next appointment for you. There is no need to go to the front desk on your way out.
3. No communication with the front desk. As I mentioned, before they moved to 620, their front desk staff was very personable and friendly. Today when I walked in I was asked for my name and then was told that I would be checked in and to have a seat. That blows my mind because all of the healthcare places ask if your address has changed or if you had a change of insurance. To give them the benefit of doubt, maybe they already called in advance to get the pre-​authorization, but if I have not spoke to them in six months I feel a lot can change. I am used to healthcare places requesting that during the check in process. Come to think about it, I did not hear them answering any phone calls while I was there. They were on the phone but calling health insurance companies and not talking to clients.
4. Reminders– I appreciate their email and text reminders. We get busy so it’s convenient to have them!
I will continue to be cared by Roup Dental as I said the hygienists and Dr Roup has always been so kind and friendly.

I realize I’m a outlier here, and I wish I would have had the same positive experience that so many of the patients have had. I have zero issues with the doctors. They are courteous, professional, and they have a beautiful new office with all the bells and whistles that make you feel like you’re getting the best care possible.
My issue is with the front office. It takes me WEEKS to get a hold of anyone to get answers to questions about insurance or to make an appointments. I’ve sent emails that have gone unanswered for more than a month. In fact, as of the writing of this review, I am waiting on a question on my insurance that started with an email on June 8^th. That’s TWO MONTHS. I still have not received an answer. This is not acceptable, and if email communication is not part of their policy, than they shouldn’t use it at all. They can not pick and choose when to use email as a communication method with patients.
So while I love their new office and the professionalism of the dentists, I cannot bring my business here due to the impossibility of communicating with the office staff.

Unless the practice changes their front office staff, I would suggest finding another dentist.
I was looking for a new dentist and went to see Doctor Roup because of the good reviews. My personal experience was terrible, because of the unprofessional front office staff on repeated interactions.
Prior to the visit:
My previous dentist told me the new dentist would need to request the records, so I gave Roup Dental staff the info for my previous dentist and asked that they call me once the records was transferred so I could schedule an appointment. I waited for over a week. No calls from Roup Dental. I called back only to find that they did not call my previous dentist when they said they would.
During the visit:
It was a quick 10 – 15 minute check and Dr. Roup seemed like a genuinely nice person.
I have the Aetna Savings Card but was still charged the full price for a comprehensive oral evaluation since the staff was confused and needed to call Aetna. I was told that either I could wait for 20 minutes or pay first and I would be given a call that afternoon and receive a refund to my card once they get the info from Aetna. I had to go back to work so I left, which was a huge mistake in hind sight. No calls from Roup Dental when they said they would.
After the visit:
I called Roup Dental and was told by the staff that they did not get the fee schedule from Aetna. I called Aetna, and was told that Roup Dental had not requested a fee schedule. I gave Aetna Roup Dental’s fax and asked Aetna to send the fee schedule.
I called Roup Dental again the same week and was told that they still did not get the fee schedule. I gave them the Aetna direct line to request the fee schedule and was told that they would call.
Yesterday, as a safety measure, I called Aetna again to ask them to re-​fax the fee schedule to Roup Dental. Aetna said they would fax the fee schedule within 15 minutes. I was asked why I was calling for the fee schedule instead of the dental office. I wish I knew…
Today, which is a week after the visit, I called Roup Dental and Carla answered the phone, who went on to tell me the first lie that there’s no Aetna Vital Savings discount for the procedure I had, which was comprehensive oral evaluation. She said I would get future discounts for other services. The second lie she told was that the office was not in network.
I called Aetna and confirmed that I should receive from Roup Dental a $ 46 discount for the specific procedure and that Roup Dental is under contract for Aetna Vital Savings, so in network. The person at Aetna called Roup Dental on my behalf regarding the discount and Carla told her the 3^rd lie that she did not have the fee schedule and would give me the discount once she gets the fee schedule. This did not make sense given what she told me 5 minutes earlier. I told the person at Aetna that I was told the same thing last week before Aetna faxed Roup Dental the fee schedule twice. The Aetna person told me maybe I should go see a different dentist if I was having this much trouble with Roup Dental honoring the fee schedule that they have with Aetna. That’s the best advice I received all week, which I intend to follow.
If there’s a remote possibility that you would need to interact with the front office staff for billing, I sincerely recommend that you go see a different dentist and save yourself the pain that I went through because no dentist visit is worth this much trouble.

I’ve only been here twice for routine cleanings, but I would recommend this place to anyone in the area.
A few months ago, I tried to request a new patient appointment via their website, but no one ever contacted me… so I called and made an appointment. Easy enough, but not a great start. I think it was 2 – 4 weeks out from the time of my call, so don’t expect to get in same day or next. This type of wait is normal for a small dentist’s office. If you want to get in sooner rather than later, try a larger, chain dental office.
They give patients so many reminders, which is nice if you’re the type of person that is forgetful. I received a phone call, text, AND email to remind me of my most recent appointment.
The office amenities are great. The waiting area is comfortable, contemporary, and tastefully decorated — more like a salon than a dentist’s office. There is a window for natural light, a coffee station, and lots of seating with a small, unobtrusive TV. I have never waited for longer than 5 – 10 minutes for an appointment.
The exam area itself also has a small TV. The room is semi-​private with a partition wall that blocks the chair from view, but is open on both sides to allow for ease of access for dental staff. There is also a window in the exam room, bringing in more natural light.
My dental hygienist was very friendly and competent. They offer «sunglasses» to protect your eyes from debris, etc. during cleaning. I’ve only ever met the female Dr. Roup, but she is always very friendly as well.
My routine cleaning took less than 45 minutes. The hygienist walked me out to the waiting area and explained that they would just bill my insurance.
I plan to see them again for my next check up!

I grew up in rural Arkansas with a family that didn’t emphasize oral hygiene and very seldom took trips to the small town dentist. Needless to say, by the time I went to the dentist for the first time in college (in Texas), I needed A LOT of fillings. Now I am in my late 20s, and even with my now excellent oral hygiene, I continue to have dental problems popping up. I have been seeing the Roups (both Robert and Kim) for several years and they have performed fillings, a crown, and even a root canal. Both dentists do superb work! I came in for an adjustment on my crown as well after having some discomfort, and they fixed it right up. I recently feared that I had cracked a tooth on a weekend, and so I called their office ASAP the Monday after the initial pain. They fit me in later that afternoon, and *fortunately* I had just irritated some ligaments and nerves, so no dental work needed! The service (including the assistants, hygienists, and front desk staff) is always professional, the scheduling and payments are simple, the cleanings and exams are thorough, the wait time is minimal, the office is clean and tidy, and they are great about fitting you in for even a quick quasi-​emergency checkup. My husband and I are both loyal patients.

It is such a relief to have a dentist I trust. Both of them are awesome, however my primary dentist is Dr. Kimberly Roup. I’ve been going to Roup Dental for seven years. When I first started going I was nervous due to previous dental experiences I’d had with other dentist. Dr. Kim was very understanding of my fears. When I was there today to get a filling done I was totally at ease and had the thought to write a review so others would know… Roup Dental is the best dental office I’ve ever been to and I’m 51 years young so I’ve been to a few! It’s not like I enjoy dental work now but at least I have complete trust in the person doing the work and that makes a huge difference! We all have to do something to make a living but it is obvious when people are doing the work they are passionate about. They care about you and your teeth! The staff is friendly and make you feel comfortable.

I have been frequenting Roup Dental for some 5ish years now. I cannot tell you how happy I was to *finally* find a good Dental place in Austin after having tried so many different places in Round Rock/​Austin. I never felt once that they tried to scam me for treatment I didn’t really need (wish I could say that about the other places). The front desk staff especially (the likes of folks like Landen) make scheduling/​re-​scheduling, checkin/​checkout, billing a breeze. Everyone seems to be very courteous, professional and refreshingly friendly. I would (and have already several times) recommend this place to my friends.

I’ve been going to Roup for 4 years. These people know how to run a practice. To start with, they’re pleasant, polite, and totally competent. I’ve been treated by both dentists and on every occasion they’ve been friendly, thorough, gentle, and quick. The hygienists and entire staff are great. They give accurate estimates and answer insurance questions capably. They also tell me just what I need, when, and how much it will cost. They have their website set up so I can schedule my appointments online or arrange to have someone call me to schedule it (and they do, promptly.) I take advantage of their email reminders and texts (which allow you to confirm your appointment by a reply text — love. it.) Since I started being seen there, I’ve moved farther south in Austin and they’ve moved farther north in Round Rock, but I continue to make the drive because it’s such an excellent practice.

I can’t believe I have not written a review yet on Roup Dental. I was searching for the # and it came up with Unilocal.I’ve been coming here for a few years now after moving from So Cal. Dr Roup is great and the staff is amazing. By far the best dentist I’ve ever been to, I’ve been to a lot. I’ve had a couple of root canals and fillings and my husband has had some work done. If your not cool on the dentist, want a awesome Dentist with a great staff, this is your place!

It’s scary moving to a new place. It’s especially scary to find a good dentist. I’ve had the full gamut – from those who «found» cavities just to charge me (even though the next dentist I saw inevitably didn’t find any) to one who sprayed me with water and soaked my entire shirt. I’ve had great dentists, too, the ones who make you feel at home and only treat the necessary. I was looking for the latter when I moved here.
Today, I saw Dr. Robert Roup at Roup Dental and I have nothing but the nicest things to say about him and his staff. I arrived 15 minutes late to my appointment due to bad (BAD) traffic on Round Rock Ave. His staff went to work immediately to get as much as they could done before the office closed. They went ahead and booked me for another appointment the next day over my lunch to finish the cleaning. It wasn’t needed. And I didn’t feel like I was getting shoddy treatment; they were thorough and mindful while cleaning my teeth, explaining everything they were seeing and all concerns about my future needs. And NICE. Despite my being really late, everyone was SO nice to me.
Dr. Roup is friendly, thorough, and goes over everything with you. His staff was upfront with me about every additional cost and checked to see what my insurance would cover. Best part about this, no pressure to buy anything. They gave me all of the information I need to do my homework and make a decision. While some dentists take this situation and make it feel very high pressure «salesy,» that DID NOT happen here. How refreshing!
It’s such a relief to be new to the area and already have found a dentist I trust. Really, really glad I didn’t have to do the usual try 3, or 4, or however many it takes sometimes to find a good one.

I have been disappointed in trying to find a dentist in Austin area for years. I went to another dentist for a crown that was bothering me and it was ok but the office communication was not good and ended up costing me extra visits. They did the crown and told me another tooth needed a root canal which they don’t do. I searched on Unilocal and talked to a neighbor that uses Roup dental for years.
I had to wait to get in at my tight schedule, but it was worth the wait. The front office was great, they communicated and scheduled with no problems.
The assistant I got was friendly and did a great job during the procedure, I didn’t feel like I was drowning or in discomfort.
Dr Roup was awesome, explained the procedure great, gave me options and was not rushed or pushy. During the root canal he and the assistant made sure I was comfortable and pain free (even gave me headphones for the t. v)
The procedure was quick and painless, and from shopping around about $ 400-​$ 800 cheaper than other dentists I called.
It is nice to find a Dentist that is family fun not corperate and pays attention to the details.

Wanting to find a new Dentist closer to the house. Glad I tried the Roups. Great experience from the initial appointment to all the email reminders. Super customer service from the staff and Robert was very caring and informational. Already recommended him to friends. And to top it off I received a thank you letter welcoming me into their family practice. I found a home. Thanks!

Very clean and neat office. Staff and doctor were nice too.

Thought I’d update since I just had another cleaning. Been going bi-​annually for 5 years now and it’s still a well-​oiled machine. Email reminder, absolutely minimal waiting when you show up or for the dentist, every hygienist has been thorough and personable, and I never feel rushed by the dentists. I also had a couple of voluntary fillings last year that went very smoothly.

Had the long prep procedure for a full crown and had fantastic service on this visit and the previous cleaning. The front desk was helpful and welcoming. The hygienists made the experience much less intimidating and were very thoughtful and Kim Roup was fantastic!
I previously had such spotty dental maintenance because of less positive experiences. Having discovered this practice, I know I’ll be much more encouraged to come back and be diligent with routine cleanings.

Well on Thursday night my temporary crown popped out. They’d given me some glue to put it back on but of course we managed to mess that up pretty quickly. And guess who’s closed on Fridays? I called the office anyway.
The voice mail message said if I had a TRUE. DENTAL. EMERGENCY. to call a number. Was this an emergency? I actually debated with myself if I should call or not for about an hour and a half. I wasn’t in pain. But I didn’t want to mess things up. But I didn’t want to bother them with a non-​emergency! But… but. What do I do? I did call another dentist’s office just to ask what they thought I should do. They were really nice about it. Told me I should find a way to get that crown put back on because any change to the shape of the tooth underneath would alter how well the permanent crown would fit. They suggested I call that number.
So I did. It was Dr. Roup (the husband’s) voice mail so I left a message that I’m sure sounded rambling and silly. He called me back within about fifteen minutes, said he was in the office for a meeting anyway and to just come by if I could within the next hour. Well, heck I’m right around the corner so I was there in ten minutes. He was so incredibly nice. Not grumpy, not judgy, just happy that he was already there to take care of it.
Absolutely five star treatment!

My husband and I have been patients of the Roups for almost three years. We had been with Rose Dental for several years and while we’d never had a problem, I always felt like I was at a used car lot and they were trying to sell me undercoating. The Roups don’t do this. My husband had a hot tooth several months ago; I called at 11:45 and they said they could see us at noon. I was floored that they could actually see us for an emergency that quickly! I see Kimberly Roup and she’s adorable and personable and professional. The ladies at the front desk are always polite and helpful, and I rarely have to wait more than five minutes to go back. We are very pleased with The Roups!

My dental insurance changed so I had to change Dentists. I picked the Roup’s because of their location.
I had very good customer service.
The dental hygienist was not rough in my mouth, and Dr. Roup (the husband) was very pleasant.
I like that they open at 7AM.
A good dental visit is one where you don’t have any surprises when you pay and where they don’t try to sell you on every conceivable cosmetic dental procedure imaginable.
I had a good dental experience at Roup.

I had an emergency dental need (a piece of my tooth broke off), and I searched around for somewhere close by with good reviews. I’m glad I went here. They fit me in same day. I was fully expecting to need a crown and possibly a root canal, but was thrilled when the dentist was able to fix everything within an hour with a simple filling. I was so relieved to only spend $ 275 instead of the expected $ 2500. They handled it perfectly, too. No upsells. No criticism of my dental hygiene. No comments on my three existing crowns. The hygienist was very nice and accommodating. I hate going to the dentist normally, and was NOT excited about this visit. It really was a breath of fresh air.
No long waits. Very courteous and kind staff. I’m actually thinking I might start going for those twice yearly cleanings — maybe.