Sutter Diagnostic Imaging

Where do I begin?
The building itself isnt too hard to find as long as you exit from Stockton. (Less complicated) Parking is available without hassle and the entrance is right in the front.
I was slightly nervous, I was having a nuclear sput renal exam (Kidney functions) and wasn’t sure what to expect, but the front desk staff and mellow atmosphere within the waiting room had me at ease for reasons I cant really explain. Lol, God knows.
I was late for the appointment but was brought in right away, and the people who took care of me from there on out were simply AMAZING!!!
The main person overlooking the exam was Ryan (I think, sorry if that’s wrong.)
He was extremely attentive and knowledgeable.
But before we could begin, there was some trouble in finding a vein, (which has always been a problem for me, something about valves lol) so Mimi, Joanie and a sweet doctor came to assist, I wish I remembered her name!
Boy, did I put them on a trip.
It took a little while, which had me a little apprehensive but they had me laughing the whole time.
Ryan (God, I hope that’s his name) was cordial with a smidge of dry humor, and Joanie (one of the nurses) was a real knee-​slapper.
I seriously have never had so much fun during an exam, as crazy as that may sound.
And with a little praying, I finally got hooked up.
They were extremely caring and super professional.
Though, it didn’t stop me from apologizing a hundred times, I felt guilty for not drinking more water.
So grateful to them all, they were just the sweetest. :)

This is my 3^rd visit here & I’ve always been treated with respect. They’re kind, knowledgeable & professional. I’m grateful to be under their care.

I’ve had 2 visits to this imaging center– once for a routine mammogram and then again for a re-​check and sonogram. From parking, to checking in, the waiting rooms, the equipment, and the actual exams– it’s all very impressive! They do 3D imaging, so they are able to get a more thorough look at everything. The staff is also outstanding and very professional. They truly take care of you and do their best to ease any nervous feelings you may be having about the process. Before any procedure, the techs and doctors explain what they’re going to do and if you have questions, they do their best to answer. The exam rooms are surprisingly homey, considering all the high tech equipment inside. They offer warm blankets and the gels they use are all warm as well.
If you have a choice to go to any imaging center for mammograms through your health insurance, definitely check out this place. They specialize in breast imaging so you can be assured you’ll be taken care of. Another awesome thing was when I called to set up appointments, they really worked around my schedule. I was able to get in within a few days… it was nice not having to wait (and stress) for the follow up.

Amazing place. I have had to spend a lot of time here recently and the staff has been compassionate the whole time. I already knew that they had a highly qualified team and state-​of-​the-​art equipment. I went there for their expertise. I was amazed at their level of professional and compassion to me the patient. Thank you for making a challenging time a little easier.

Love this place. They always make you feel comfortable. Plenty of reading materials. Warm blankets. Coffee, tea and warm cookies. Normally the wait time is minimal. Staff is really friendly. Love 3D digital imaging. Get to see the girls from the inside out. Totally cool.

* NOTE: used to be RAS diagnostics until February 2014 when Sutter Health took over.
I mention the above listed intel as when I Unilocaled the location of where I’d be having my diagnostic mammogram with ultrasound a week ago it was RAS that popped up as the listing and had the information confirmed by Sutter who now occupies the ENTIRE building.
Okay, enough about that.
I have had more personal experiences with medical facilities and in doing so know great customer service and attention to detail as I do crappy CS, bad attitudes from said staff and ridiculous wait times… Sara manning the front desk was the sweetest most friendly way to begin it all and continued to be that way thru my entire time here.
I received the best customer service from each and every staff member I interacted with from start to finish and I encountered at least 6 different medical personnel on this maiden voyage 1 week ago. I was here for a solid 3 hours and that wasn’t very long considering I had a mammo, ultrasound & unscheduled biopsy.
I love the personal lockers that come with a key for stashing your stuff into while your waiting for your turn as well as the heated blanket warmers that were full of toasty warm blankets while your waiting in the personal sized waiting rooms and chilly from being minus the top half of your clothing that you walked in wearing … LOVED THIS!
I also loved the beverage and snack areas located with the beloved heated blanket warmers that housed, pitchers of iced water, hot water and coffee with all the accompaniments that are located within each of the personal sized comfortable waiting rooms.
PARKING:
–2 Stars but not holding Sutter responsible as its a third party business who appears to own the built in parking garage that has piss poor business practices. First of all. There are plenty of spaces. Second rates are fantastic at a $ 1 minimum and $ 2 maximum regardless of the time your there…
And now the catch. If you say have time to kill in-​between your procedures and the like IF you leave said parking garage and have to return in say an hour then they begin the charging process all over again even though your coming right back AND have your original ticket there to prove your initial entrance and have said scheduled & easily confirmed appointment.
I have an issue with this. And it’s not because I am cheap. Its the principle of the matter. Your there parking in their lot because you have an official medical diagnostic procedure scheduled in the only building attached to said parking garage & your already on the hook for parking as you’ve already entered it and got your ticket. Now I can see if your using the parking garage to park for any reason other than to conduct business within the attached business, ie: Sutter Diagnostic but if your using the parking for the business its attached to then it should be treated as such. Rant over.
Plenty of available parking both on the streets as well as their own attached parking garage make it simple to park in an otherwise difficult area to find available parking.
Inside of building and outdoor landscaping is immaculate and clean, clean and lastly, clean.
Swiftness of getting an appointment made me blissfully happy as I had just left my PCP’s office and he ordered the diagnostics at the time of my visit. Took a chance & phoned Sutter directly to schedule asking for an appointment the same day. Wish granted and just 2.5 hours from when I phoned. Now I know this may be a rare occurrence but it was beyond convenient when working around my work schedule and enabled me to get it all done in one day.
Mammography & ultrasound of my rack revealed I’d need a needle biopsy on the spot. I’ve heard horror stories of women about such things which included severe pain and this was my first and I have to say that from start to finish I felt ZERO pain. The thought of having my boob stabbed with a needle did unsettle me just a bit however it was fantastically pain-​free!
Even with the injection of the two numbing agents I never even felt the needle enter me. Let alone the multiple tissue samples taken. Pressure is all I felt and it roCked! big time :) I’m still amazed. Some bruising in the days to follow and a week later no residual issues with it. +5 stars for that experience.
Biopsy performed by the Radiologist and her assistant Chelsea a Radiological Tech was bombtastic as well. She used über warm jelly to perform the ultrasound, gave me plenty of warm blankies to keep me warm as I have issues with being cold AND the room was nice and dark while Zen~ like music played softly in the background. Yep! I knocked the hell out and took catnaps in-​between everything…
This is for all intents and purposes a 1-​shop-​stop of radiological diagnostics/​services location & it appears I’m scheduled to be on a new every 6 month recheck screening now and will be coming here for them as I really really enjoyed the entire experience.