Macy’s

I love Macy’s. They have one of the best return policy’s in the industry. It is easy to shop someplace that wants their customers to be happy with their purchases. You don’t even need to keep your receipt. Macy’s Pop Labels allow the computers to look up the purchase for months after the original transaction.
Never, ever– ever… buy anything at Macy’s at full price. Find a coupon, download a coupon, or use a Macy’s Charge for discounts. If you are a Macy’s Card holder your coupons come up each time you check out. No need to cut and clip from mailers. If it is full price this weekend, it most likely will be one sale next weekend. Sale racks in every department. I can find Designer Brand tops and pants for around $ 8 a piece on a good day.
Another reason I am head over heals in love with Macy’s is
. I order– order– order like a mad woman. Things different than the picture, not the right size, wrong fabric– no problem. I run to my nearest Macy’s store and return within minutes. Easy as pie.
Shopping at Macy’s also allows me to feel like I am contributing to the Macy’s Thanksgiving Day Parade. Bring on the Band!

Totally not a Macy’s fan but I can’t deny they have the most amazing deals compared to other department stores. On top of sale items they usually offer an additional percentage off which borderline makes me feel like I’m stealing. Cardholders also get the royalty treatment (I know because I use my cardholder friends to get me perks lol) or I’ll use a Family & Friends coupon. Rarely will you catch fragrances below suggested retail but hey, can’t complain when you’re saving on so many other departments.
This location has a Sunglass Hut sto relocated inside on the first floor, however these reps are not employed by Macy’s and pretend they know nothing about the goings on inside the store when asked for assistance.
There’s a Mac counter, plenty of Polo Ralph Lauren, housewares, Nike & other active apparel, shoes, jewelry, bedding, kids, Vera Bradley, Coach, Origins Botanical products and so on.
The customer service is decent, parking is easily accessible and the store is huge.
Moral of the is review; make friends with a Macy’s cardholder.
~Christy

Havd usually had an okay experience here but now recalling that the staff can be a bit pushy.
For instance, was in yesterday with a coworker and a sales associate continued to bother us about a sale starting on the 26^th. We advised we were shopping today and the associate said we could prebuy and have it shipped. I continued to say my coworker lives outside the United States but the associate decided to continue to push the sale even though it was impossible for us to partake. We tried to walk away and browse but the same person kept popping up and bothering us.
I appreciate the help but also enjoy to browse uninterrupted. Some work could be done here to improve.

I’ve had better experiences at the Macy’s at the Galleria than at the Galleria’s other department stores. They have stuff. In fact, they tend to have stuff when the other stores are out. The employees are visible and helpful. It’s the closest anchor to highway 40.

I have been to Macy’s twice within two weeks and both times the service was slow and not even friendly. I hear Macy’s has great deals and everyone has a great experience… well I didnt get a great deal or a great experience either time. Maybe they will do better during the holiday season, but right now I am not a fan.

I really enjoy shopping at Macy’s and it’s definitely one of my favorite department stores. There are really awesome sales going on throughout the year and most of the time, what I find at the clearance racks are not so bad. This location has a lot of women’s clothing, it’s the whole second floor! I like the options available and I pretty much always find something that I like. The layout is organized but can be overwhelming at the same time. There’s a lot of stuff going on and it can be really busy in there during the weekends, especially in the women’s shoes area. The staff I’ve encountered have all been nice and friendly but I have to say that sometimes they can be missing in action and there can be no one there to help you when you actually need it the most. Overall though, I can’t deny my love for Macy’s and this location hasn’t done anything to change that.

So i pretty much hate malls. Too many people, crowded lots, and pesky sales-​employees. You may think I’m a grumpy old man and I don’t think I’d argue with you.
However, Macy’s had some great customer service today. The story starts at Nordstrom Rack where I was picking up a new suit. They had my jacket size and pants size but the sleeve in the jacket was defective and too tight in one arm (random, I know). It was the only one left and I need it soon so I decided to grab and either a) see if a tailor could fix it or b) see if Macy’s had the suit jacket, too.
Low and behold they did! It was 40% off but still $ 70.00 more expensive. I quickly looked up to see if Macy’s price match and there policy says they do not. However, I thought I’d ask anyways expecting a no.
The gentleman, who I presume was the department manager, price matched the item for me! I was ecstatic as this saved me a bunch of time, money, and stress. Macy’s you impressed me!

Macy’s is one of my favorite places to shop. I can usually find something I like every time I go there. The prices are usually great and it always helps that there are promotions going on every now and then. The staff is almost always knowledgeable and pleasant. I’ve never had bad service there.
The only thing that gets frustrating is that I haven’t been able to return something I ordered online to a physical store. It makes things overly complicated. Thats about it though.

Great Macy’s store! Very big! 3 stories all the same size! Big skylight at the top. This store is crammed full with many items! Great furniture selections. Great clothing selections. Great home ware selections. Great everything! Best Macy’s in town!

always get my nice KHAKIS here and nice to look around. Directly off metro link and in MALL

I like to go here for my Clinique. They always seem to have a huge selection of Cardinals wear as well in a variety of sizes and styles.

Every time I go here I silently fume that Macy’s does not have an automatic door for those who need it! Why, Macy’s, do you not care about those who truly need this feature, and for those who want it because they have loads of items, or baby strollers, etc. This just angers me each time I walk in and out and end up helping someone who is struggling with the door due to several reasons.
Is there ever anyone working here who will actually help you? This was one of the places my husband and I registered when we got married, and I regretted it at once. The employees at every single Macy’s (except for the West County location) were rude, uppity, and lazy. They have a better selection at reasonable prices, but the customer service is just horrid.

I love the VIP Sale at Macy’s. Who wouldn’t love shopping your favorite departments and getting 20% off regular prices, sale and clearance prices too. Normally my favorite department is excluded from these promotional sales, but not this time. This time the Ralph Lauren department was included and I took advantage. I got shirts, shorts, socks and hats all at a huge savings. Sale goes till Sunday and there’s some leather goods that may be calling my name.
The ladies of this department were so helpful in assisting me in finding my sizes and recommending items I had not noticed myself (which is rare, I know that dept. well). Part of my purchase was done as a pre-​sale the day before the sale actually started. They then hold it till the actual sale day and you go back to the store with no worries of your wish list being sold to someone else.
Some of these ladies know exactly what is hanging in my closet and that scares me. Or is that good

Very helpful, friendly staffers up on the third floor in the Boys Department, where I thought finding a white dress shirt for my son wasn’t going to happen until the staff moved in and took over.

The shoe department.
The shoe department. DSW was worthless. Famous Footwear, a bust. Urban Outfitters, no go. Anthropologie, more like no-​shoes-​there-​for-​me!
I had been searching for the perfect pair of shoes for weeks, no, months. Chicago, Kansas City, and now St. Louis had all served as disastrous failures. The guy at DSW tried to convince me the shoes I wanted were just not in style. Not in style my patootie! Not only have I received, like, a bazillion compliments since I *finally* found these beloved feet-​huggers, but it seems like every girl in Chicago is wearing the shoe that I had to lust for and watch from a distance.
But, no more! Macy’s solved my shoe situation and did so with no-​fuss!
The saleswoman there, while aggressively pushing shoe sales onto me and my mother (and mostly succeeding), was nice and courteous and above all, helpful. I located my PERFECT pair of shoes within 2 minutes of entering the department and had them sized, tried, and ready to buy in 10. I was pleased as punch.
My mother, on the other had, was having a field day having decided to try what seemed like every shoe in the store in every color possible. In spite of what I believe was probably a busy-​ing if not slightly annoying customer, the shoe lady kept her grace and helped my mom through her shoe salacity.
I should have gone to Macy’s sooner.

Shopping in a department store is not something I enjoy, but it is something that I have to do every now and then. For some reason Macy’s is the only store that actually has a selection of pants that I can fit into without walking all over them! Their petite section is actually petite! For those of you who are taller this may not make sense, but for those of us who are 5′ and under petite is a BIG deal! The pants fit me the way they are supposed to fit. They also have a great selection of petite dresses; and I love dresses!
I agree with Steven-​a good shopper will never pay retail price at Macy’s. A good shopper will shop clearance and get some amazing deals on good quality clothing. I know to look for coupons and to search the clearance racks, even if I don’t need anything. The days when I look for something specific I never find it, but when I am just browsing I always find a bargain here!
Also, the shoe section is amazing! Shoes are fabulous and I believe I got lost in their section one time in between the heels and boots. The sales people are friendly and always helpful. Macy’s is a good choice and again, make sure you look for the clearance section for an even better deal.

I know of my friend Steven B’s love for this Macy’s location, but I’ve had different experiences in the women’s and juniors’ departments.
I used to adore Macy’s. Nationwide, the chain was consistent, clean and great for staples at discounted prices for many years. For the past year or so, however, Macy’s in general — and this location, in particular — has been going downhill when it comes to the women-​folk.
The juniors’ department, specifically, has been a hot mess. Where the clearance racks used to be orderly, now they’re in constant disarray and spread widely throughout the large department. Where the clearance prices used to be severely discounted, now they’re often still half-​price or more. Where the regular merchandise used to be great for work AND play, now it overly caters to trends (and wayyyyyy too much clothing with odd lace and cutouts). Where slightly-​upscale junior designer lines used to be fun and fashion-​forward (Kenzie, Kenzie Girl, etc.), the newer lines are just strange (Madonna’s Material Girl, all the Glee stuff). And it’s difficult to find a cashier manning that one checkout desk near the American Rag section.
My quick forays into the women’s department have been similar. The clearance racks often are messy, but they’re not quite as bad as the juniors’ racks. Prices for nice work dresses aren’t nearly as discounted as they used to be. And office-​appropriate dresses have taken a slight shift toward matronly, which turns me away. I’ve found this to be true in the main dress section as well as specific designer’s sections.
Various departments in Macy’s still have cute trench and winter coats. And I love the tights section, though I do wish they’d get a few more printed varieties in. And it’s definitely true that Macy’s puts out 15% and 20% coupons quite frequently.
I’ll keep going to this Macy’s because it’s convenient for me to take the Metrolink from downtown to the Richmond Heights station and walk to the mall. But I don’t buy nearly as much here as I used to. Even with those coupons, there are better deals to be had elsewhere, and without all the store disorganization.

In my heart, I know that Macy’s is way overpriced. If it weren’t I couldn’t routinely get 40−50% off my purchase and still keep them in business. Despite this, I don’t care. I LOVE shopping at Macy’s. I’m addicted to their sales and clearance rack. Sign up for their credit card and they’ll send you coupons and a sale flyer every. single. week. It’s hard to resist! Plus you get their Macy’s reward program and score a $ 25 reward check every so often.

From the perpective of a dutiful husband, Macy’s is way better than some other stores at the Galleria for dress shopping. First there’s there’s a comfortable couch by the dressing rooms to plant yourself on after you’re tired of sorting through the racks for another item in the right size. Second, there’s a wall-​mounted television to keep your interest while your wife/​girlfriend is in the dressing room slipping into or out of sixteen dresses. Third, the hotness/​price ratio is relatively high. In other words, you seem to get a good value here. Guys, when she emerges from the dressing room, you are allowed to express your preferences. But whatever you think of the dress, always remember to tell her that SHE is beautiful, and you’ll all go home happy.

What do you do when you’re going to an event where a sports coat is a necessity, yet your fiancé hasn’t had one since he was 4′ tall? Well, I saw an ad for Macy’s 4^th of July sale, so I decided that today would be a good day to drag him into a store to get an outfit for a fancy schmancy wedding we’re going to in less than 2 weeks. I know nothing about formal menswear and how it should fit, etc. So I was very happy when we walked in and a salesman by the name of Patrick offered his assistance! He didn’t even need to measure my fiancé — he recited his size by looks! He recommended us some colors, sizes, and gave all the advice needed to get together a whole ensemble (sport coat, button down shirt, and pants). He looked at the fit to make sure it was alright and was very friendly. I was extremely grateful for his recommendations! It was a painless experience for my t-​shirt wearing fiancé and for me as well. I’d definitely go back there to outfit him!
The only downfalls? The shoe department doesn’t carry or order larger sizes (he needed a 14) so it wasn’t a one stop shop for us. Otherwise, it would be a 5 star. The service definitely is!