Speedy Glass

My daughters Scion Tc recently had been broken into, the thief destroyed the passenger window front. We called around elsewhere and other companies just didn’t understand what our wishes were to get it fixed.
We didn’t want to file an insurance claim when the deductible was twice the cost of the entire job. No other company wanted us to do a cash/​private job. we didn’t want raised rates, we were already victims once.
George at SPEEDY GLASS has the company under control. I called him Tuesday around noon, gave him the situation, as I did to all the other companies previously, and he promptly said «what time tomorrow are you good for, to come in» and I replied 8:00am.
Less than 6 minutes on the phone, appointment booked, no questions remained. That’s a good business habit.
We arrived at 8:10, and by 9:23am the next morning the vehicle was done. We inspected his and Steve’s work, it was perfect. Friday, when my daughter returned to town she was extremely grateful that she wouldn’t miss work, wouldn’t have to fight the rain damaging her interior, and would not have a garbage bag taped to her car.
George and Steve really stepped up and did a job like it is supposed to be, they listened to the customer, and performed better than any other local auto glass shop. Thanks for making our daughter smile again.

Didn’t learn the first time-​apparently they have a scheduling/​communication issue. Both times I’ve had to call to ask where the hell they are… In this day with cell phones I’m unsure as to why they can’t make it in the «8 – 12 time slot» nor call to advise, this has happened TWICE so I won’t use them again.

Bruce showed up to my job and installed a new windshield in my rig. He was a consummate gentleman and professional. This is a great set-​up w/​personable staff, they keep their appointment times and treat you with respect and are fun.
If I need any other work done, they will be my first choice.

I bought a Groupon offer to get my windshield repaired. I now live in Portland. I went to a Speedy Glass here in Portland. They told me that my insurance would cover everything and I did not even need to pay a deductible. I called Salem to tell them about my insurance coverage. This location was unwilling to work with me regarding a refund or part of a refund. They did not care that my insurance would have covered the whole repair. I decided to get my windshield fixed in Portland on NE Broadway. They were really good.

I used a Groupon offer to have up to three chips repaired on my windshield. My customer service experience was very in different. Nothing was asked about what dings needed to be repaired, no warranty information offered, and no explanation of what repairs were made. I waited at the car to give input as to what needed to be addressed and was told to go and sit in the waiting area. About ten minutes later I was told my windshield repairs were done and I was ready to go. I went to check on my windshield to see what repairs had been done and I was hard pressed to see that anything had been done. One chip still had a divot that didn’t appear to have been filled. I asked the service technician which chips were serviced and was told that two were addressed. I asked about another chip and was told that it was a scuff and couldn’t be addressed. Another chip was missed. I asked about the warranty and the only liability is the present cost will be applied to a windshield replacement. So in my mind should the chips spread into cracks my only recourse is to have a windshield replacement at their price minus my chip repair cost. That doesn’t give one very many options. There is a real trust issue here and based on my experience I wouldn’t place a whole lot of trust in this company.