US Post Office

Completely rude and insulting. I called about a missing package and they insisted it must have been stolen. No. The chucklehead delivery person delivered it to the wrong address. I wouldn’t care so much were it not for the fact that the people on the phone were so nasty. In Salem? Go to Marblehead PO.

After 4+ years of consistently inconsistent service, I’m about at the end of my patience with the Salem USPS. I’m constantly having to walk up the street to another house on another block to see if they have my mail (they usually do) and when we can’t locate packages that are marked as delivered, calls placed to the downtown office are often left unresolved. It’s frustrating and totally unprofessional.
You walk the same route, day in, day out. How hard is it to deliver the mail to the correct addresses?
That said, the counter staff downtown (with the exception of that one new dude who’s TOTALLY shitty and always smells like an ashtray) are exceptional. Friendly & knowledgeable.

The single star is because the actual post office have always been pleasant and helpful. However, the postmaster and mail carriers are atrocious.
I’ve lived in my building for eight years now and have had near-​constant issues with mail. We often receive mail not addressed to us (and not even on our street). Our mail is often crushed and jammed into the mailbox in a way that destroys it. A previous mail carrier used to slam the mailbox doors over and over, swearing in frustration when they wouldn’t close on the first try. Our biggest issue, though, is that our mail carrier constantly leaves the door to our condo building unlocked behind him. This would be unprofessional and a safety concern anywhere, but especially in our high-​traffic area of our tourist town. After online complaint forms, phone calls and walk-​in visits to the post office (where I spoke with a clerk, a supervisor, and then the postmaster on separate occasions) the mail carrier finally began locking the door behind him. That lasted a month.
Last week the mail carrier lost the key to our building. Instead of informing the residents of the building he decided the best course of action was to simply stop delivering our mail. When I called the postmaster she said she’d speak with the carrier and find out what was going on and call me back. Instead of calling me back she simply had the carrier call me himself from his cell phone and say, «My boss told me to call you.» Professional, right? The carrier denied losing our key and lied about locking the door behind him the day it was lost. (He did not realize I was working from home that day and witnessed him leave without locking the door behind him.) He alternated between insisting that he locked the door that day, trying to blame FedEx or UPS, and half-​heartedly apologizing, saying, «If I did do it I’m sorry.»
I called the postmaster who, upon hearing it was me calling back, said, «I hear you were screaming and swearing at my carrier.» I had done neither. She refused to admit the carrier had lost our key while in the next breath saying that they needed a new key from us. Then she told me that if I wanted my mail I could pick up my mail at the post office before 5:00. The postmaster is unprofessional and a complete moron.

These folks are so helpful. They go beyond courtesy, to really great customer service. Beyond what is required they go extra to help solve any problem. And with a great attitude! Thank you Salem USPS