Walgreens

I’m a glutton for punishment, so I kept coming back and after another screw-​up on my medication this month I will be going somewhere else now.

This review is for photo and pharmacy. While I usually use the photo online and pick up in store option, this particular Walgreens still falls completely flat on it’s face with photo services. I ordered a calendar, which I would recommend to anyone because you can customize them online, but the printing was terrible. I have ordered calendars before but from now on I will be getting them from the online store and choosing to ship it to myself.
The pharmacy and I have a love hate relationship. Honestly, I would say it’s about a ⁵⁰⁄₅₀ shot of getting through here in less than 15 minutes. They either have what I need all nice and ready or I get a quote to wait 10 minutes while they «look and see if they misplaced it». Which inevitably ends up being 25 minutes and I sit there staring at them help all these other people and get to mine when they feel like it. It’s is NOT that hard to put birth control packets in a bag and staple it shut.
All in all the staff are mostly friendly but as far as service goes, I would avoid it.
Come to think of it I should probably switch to another pharmacy.

I have had multiple horrible experiences with their Pharmacy. Going in for simple re-​fills of prescriptions always made me feel uneasy as I never was sure that I would get my prescription on time. I would use their app to re-​fill, like they want you to, and almost always would not go through. Instead of there being a problem with the app the employees always said I must have done something wrong. They never took responsibility, they just told me I was to blame. Every month the same thing. The last straw was the pharmacist telling me to «Keep it Real» because I was upset. Nothing that ever happened was ever their fault.
I will be moving my prescriptions to another place. I am tired of being told I do things wrong every month. Perhaps it was not me, perhaps your app was bad since my refills never went through. Just try and call, one time I called and drove to the store at the same time. After waiting 15 minutes on hold It was my turn at the counter hearing the phone ring in the background. Come to find out that my prescription did not go through and I had to wait another hour before they would fill it. try and spend an hour in that store without pulling your hair out.
Horrible service, horrible app, and employees who just blame the issues on others. No Thank you!

Let me preface my review by saying it is for the pharmacy only.
Ok, here we go… Firstly, the line was ridiculous and the technicians seemed more interested in texting and talking to one another than helping the customers.
I waited for a while in line, at the counter, and then was told to have a seat; 10 minutes later the pharmacist proceeds to tell me she cannot give me a vaccine because she had not been trained yet and I’d need to come back TWO days later when a trained employee would be on-​site. Uhhhh… A pharmacist that has «not been trained» (her words) does not make me have confidence in this location. She’s allowed to distribute medicine??? I’m a little wary, to say the least, to return when she is on duty.
I must say, however, that DAN the pharmacist deserves 5 stars for his amazing customer service, patience, and efficiency. He was personable, answered all my questions, and made me feel at ease. Keep it up, Dan!

Pharmacy staff is overall good — the techs are not near as friendly as the actual pharmacists!
the text messaging system and emails always notify me on time.
Technically they are VERY VERY stingy on getting your prescriptions early. Law states 3 days early on controlled and they won’t ever do sooner than 2 days and if you get them early a month in a row they refuse to.
The store is always clean… and the staff at the front always friendly.
The one at 35 isn’t near as good.

I’d really like to give this Walgreens 3.5 stars.
The quality of service of the pharmacy department varies a lot.
At times, my family’s prescriptions are ready with no issues but more often than not, they are partially ready and I don’t receive a phone call even though I’m signed up to receive them when a problem arises. I also am supposed to get texts when they’re ready and sometimes I get texts that I have prescriptions ready for no reason, when I’m not expecting any prescriptions. Now I know to always call regardless of whether I get a text or not. Like I said, at times, they’re dead wrong. The lines are extremely long at times. However, I give this Walgreens three (point five) stars because it’s 24 hours and they have been pretty accomodating when they’ve run out of a prescription. They’ll call other Walgreens to find the prescriptions, fax doctors if your prescription is expired, and so forth.
The rest of the store is fine. The front registers are speedy and associates are friendly. The photo department associates are extremely helpful with folks who have trouble scanning pictures or who want to make prints from media cards. Bathrooms are usually clean, but you do need an associate to let you in.