Sherryl L. Quong, OD

Of the thirty years that I’ve been seeing a doctor — primary care, dentist, Ob/​Gyn, ER, etc., I have never been in an argument with the doctor until Dr. Quong. I’ve been going to her office for the last several years but it’s typically been on a Saturday with the weekend optometrist. A couple of times I did see Dr. Quong where one of the visits was last year. As I was trying to explain my vision with my glasses, she did not want to listen, got upset and started arguing. I just had my annual checkup with the weekend optometrist and to my surprise, I find out that Dr. Quong wrote some nasty comments on my chart from last year. I am not surprised that during the last several years when I come in for my annual checkup, I am seeing a different weekend optometrist.
The 3 stars are meant for Dr. Quong but 5 stars go to Jeremy and Suzanna, the office staff, and to Dr. Han, the weekend optometrist. Jeremy and Suzanna are always friendly and helpful and greet me by name. However, I would prefer to have Suzanna call me by my first name instead of Ms. It sounds too formal.

Sherryl did a great job and made sure i was comfortable and understood everything; I highly recommend her/​them.

I never realized I needed glasses. My wife’s insurance covered so I thought might as well get my eyes checked. Holy Cow! I don’t know I needed glasses until I actually put one on. I am seeing in HD vision now.
Thanks!

I have been a loyal client for years and the reason I come back is their amazing service and expertise. The staff has remained consistent which shows me that they are treated well and enjoy work there. Happy staff equals better customer service! It’s nice to know that when I call in or come in, they remember my name. Dr. Quong is super friendly, a great listener, and helps you relax. The office is very clean. I usually go for just my annual exam, but I’ve had eye problems that required extra visits. They were quick to return my call and get me in. Also, I’ve had questions that I’ve emailed and would receive an email back promptly. No question is too complicated as I’ve asked for opinions on eye drops! I am happy I found her.

I really appreciate the staff here for their professional and friendly demeanor. I’ve seen both Dr. Quong and her associate and both have been exceptional in their bedside manner and general knowledge. As I go only for annual exams after PRK surgery, I actually can choose from a very modern and fashionable range of sunglasses covered by my insurance! They definitely have good taste in eye glasses.

Im a student at sac state and I made an appt. with them and 30 minutes before my scheduled appt. they called me asking why I didn’t show I said my appointment isnt for another 30 minutes I have the the slip to prove and they said «well to bad for you your late and there isn’t any openings for today» I asked if I may please speak to sherryl and I told her my situation I came all the way from Sacramento it takes me a full tank to get here and back I had to take a day off work (it was a Saturday) money I really need right now. And all she had to say «well if you can go find another provider» the whole time I was being respectful and they were speaking to me with such a horrible attitude I don’t recommend this place or treatment for anybody

This has been my first time back after many years of being lazy but my experience was still the same, wonfderful! The wait time was short, lots of parking, very friendly staff, and as usual super helpful. I love the new machine they have beacuse i was never a fan of dialating my eyes. I always feel at home when im there. Have been a patient for 10+ years (since i was a child) and will continue to go back.

So I came back this year and had a good experience because Dr. Quong is a really good Optometrist, me thinks
I usually go during lunch and parking has never been an issue. Jeremy was very helpful this time around and he helped me replace the lenses on my Rudy Project inserts. In fact, he’s the one who found out my lenses were done wrong by the other place. He said prescription was correct, but the distance between my pupils were wrong which is why they didn’t work for me. In fact, he helped me adjust my Fendi sunglasses that I didn’t even buy from there. So nice of him! Suzanna still calls me Miss D***** this, Miss D**** that, which bugs me a little, but whatevers.
Just less one star because of their lack of selection.

I’ve been a patient of Dr. Quong’s for over 5 years. She’s an excellent OD. Dr. Quong educates her patients, is thorough, kind, and ensures your questions are answered. She’s also very easy to speak with which is very comforting.
The office does lack in frame selection but the selection that’s available is appealing.
Evening appointments are available, which is a huge plus for those who can’t take off during the day.
If you’re looking for a new OD, Dr. Quong is someone to consider.

Sherryl and her staff are great. Suzanna is very efficient, however she has only called me once this year for my appointment, versus consistently in the past until I scheduled one, and I am not sure why. Perhaps its because I dont buy frames there anymore. I have been going for 6 years now and I feel they do an excellent job and the eye test with Optimap are very thorough. I feel the same as Dawn however, the frame selection is limited. I did find some great frames upon my first visit, but not since. Sherryl has helped me via email to find something, which is really out of the box and great customer service, but no fit… What is there again, I agree with Dawn, blingy and thats not me, too many labels and insignia’s…I also have my own vintage frames and not that Sherryl’s office is any different than other place, but if they take your frames to be fitted with lenses and the frames break, then no compensation, which I can understand if the frames are much much older, but not brand new ones, thats just a bad policy…
Overall Sherryl Quong is a very good OD. She treats people with respect and educates them about their eyes and never, ever hesitates to answer all your questions, as incessant and ranting as they may be.

We stopped going there after Cheryl lost her temper at my wife for bringing our daughter with her.
Sorry to say but we are not going back there again and don’t recommend bringing your child there :(

I’ve been going to see Dr. Quong for 10 years now and now have family members going to get their eyes checked with her as well. Dr. Quong is very professional, knowledgeable and friendly and so is the staff. They will do their best to meet your eyecare needs. One cool thing they have now is the Optimat, which allows for close up diagnosis of your eyes without having dilation and cuts back on the use of those funky looking paper and plastic sunglass inserts =)

End of year means another insurance year gone. So off to the optometrist we go. I had noticed my vision declining a little anyways. After my bad experience with another Peninsula provider, I was eager to find someone better. Quick scan on Unilocal found Dr. Quong, and in this case any review was better than no review. My wife actually went to her first and liked her much better than our previous place, so it was good enough for me.
Commentary on specific categories:
Front desk staff — Friendly and helpful. Very knowledgable too.
Attending nurse — Business oriented but friendly.
Optometrist — Dr. Quong is friendly and chatty. Exchanged some stories about optometry incidents. She is pretty patient and understanding, especially of my phobia about anything close to my eyes.
Locale — Located on San Mateo Ave in downtown San Bruno (no really thats not confusing at all). Easy to find parking.
Eyeglass selection — Smaller selection than I was used to.
Technology — Modern. Optomap is available.
I had a significantly better visit with Dr. Quong’s office than with my previous optometrist experience. Much friendlier, and also explained things well. I really hate the old school doctors who do things without explaining, we as patients may not have medical degrees but we are not stupid and have a right to know whats going on. The eyeglass selection was a bit lacking, but other than that I had a good visit.

As a nurse for forty years now, I hate to admit that I am not the world’s best at getting regular check ups, etc. Sad, really, since I have insurance, with dental and vision coverage. This past week, I finally went to have an overdue eye exam. I tried a different provider instead of going to Costco as usual. I was most impressed by everything about Dr. Quong’s office. It has all the most modern technology, including a device called an Optomap that allows visualization of the retina, macula, and blood vessels of the eye, without dilation, a very important method for early diagnosis of eye problems and ongoing monitoring. The staff are very pleasant, courteous and efficient. Dr. Quong was wonderful and explained, in detail, her findings. I was especially impressed with the large selection of affordable eye wear, most of which was covered by my vision plan!