A To Z Marine Services

We purchased a refrigerador from A to Z. They were knowleagable and helped us make a selection. As it turned out, there were some warranty issues and we were worried that we night have problems getting it replaced but they were gracious and made the proccess fast and easy. They came to us well recommended and I recommend them too.

We had them repair a toilet on our boat. The mechanic got it working, but it still doesn’t work quite right — it flushes again, but not nearly as well as it used to. When the mechanic first diagnosed the problem, he called the parts department to see if they had the part he needed in stock. The parts guys were supposed to call back within a few minutes, but they went to lunch instead. Over an hour later, Parts finally called the mechanic back to say they weren’t sure if they had the part or not, so the mechanic had to go and look for himself. We were billed for labor for the mechanic (I believe $ 90 hr) for the whole time he waited on Parts to call back and the time it took for the mechanic to look for the part himself. I complained about being billed for the long delay caused by the parts department and about the toilet not really being fixed right. The manager said he would give me a credit of 45 minutes for the next time the mechanic went out to repair the toilet to offset some of the money that I felt we were unfairly billed for. But, since he didn’t really get the toilet working right the first time, we didn’t call him to come again a second time.