Affordable Water Heaters and Plumbing

My Wife went into the Garage at 6am and saw a flood from a leak in our water heater.
I thought I don’t need this BS first thing in the morning and we both have busy days.
I had to be to work by 8:30, my wife to work at 7am, I called our usual plumber, not open yet, usually the take a day to get out, I called affordable (I got there ph # off a sticker I received in the mail that had instructions for Emergency shut off instructions) and 2 other plumbers, to see who got here first. One said between 12 and 2 the other 2 and 4. Affordable called back and said they would have somebody here by 9:30, I thought wow, this won’t take all day and into tomorrow. While they were on there way to my house I read the Unilocal reviews, they sucked, these guy’s were the devil. When the guy arrived, James checked out the w heater told me he had a water heater in this truck, a upgrade from my current. said he would replace, take away old, bring up to code, pull permit with city, and be out of here in 1 ½ hrs .He got on the phone and talked to his people worked out price I thought was fair.
James had his stuff together ! Professional, knew what he was doing and nice guy.
I’d give these guys a 10 out of 10 .No kidding, not sure what happened to the bad Unilocal review people, but I’m stoked !
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DO NOT CALL THE NUMBER ON THE SERVICE STICKER ON YOUR HOT WATER HEATER. It seems iike the logical thing to do when you don’t have hot water, but DO NOT DO IT. If you do and Affordable Water Heaters answers, hang up! Otherwise, you may get trapped into poor service (arrived 2 hours after their service window.) You’ll also feel compelled to accept their high rates because you have to pay the $ 99 service charge for same-​day service anyway and you desperately want to get hot water back. Their technicians seem very capable and efficient, but the company seems rotten at the core. After the work is done, they’ll have you sign contracts that say you’re refusing the legal three-​day cancellation period for their services. Buyer beware. I tend to give everyone the benefit of the doubt. That makes me the right customer for their scam. Don’t go with the sticker or use a sticker that comes in the mail that you think will come in handy someday. Stay away from this company. Call someone else.

They deserve no stars! Absolutely horrible!
I called and made an appointment. They said they would be here between 8 am — 10 am. At 10:05, I called and they told me someone was on the way. At 10:35, I called again and was informed the person would arrive within 15 minutes. Now, at 11:45 am, no one is answering the phone. Kept calling, but the person just picks up and hangs up. Classy.

Run away. Scam Artists. Called this company today as our water heater leaked. On the phone they told me it was a $ 99 service fee plus parts if the unit could be repaired or a free estimate if the unit needs replacing. The diagnosis was that it needed replacing. Their cost was $ 2,807. I told them I was going to get a second estimate and the Affordable technician passed me his phone and asked me to speak with his boss. The boss offered discounts brining the cost to $ 2,399. I replied that I was still going to get a second opinion. The boss said I had to pay the $ 99 and now called it a trip fee. he got rude and aggressive. I said no way and told them they lost their chance to earn my business by lying. Called Jake Smith at 481Plumb and got the exact same 50 gal Bradford White water heater that Affordable tried to sell me for $ 1,000. The new system included all new ball valve, flex lines, earthquake straps and a permit. Same stuff Affordable was hawking but $ 1,399 less. Do not call these guys.
Note. They mailed out an offer with a sticker to place on water heater. The sticker offers $ 200 off a new unit. Take a look at your water heater now and rip that sticker off if you put it on like we did.

DO NOT DEAL WITH THESE GUYS. TOTAL SCAM ARTISTS, He gave me an Inflated bid of $ 575 within 2 minutes of arriving and without even touching the water heater. He used a high pressure/​scare tactic/​not up to code approach. I told him to leave. DID NOT PAY THE $ 99 TRIP CHARGE because he wouldn’t even try to re-​lite it, and he never touched the heater. DO NOT call that number on the flyer on your water heater! We called a reputable company and they re-​lite the heater an hour later for $ 75.

Do not use this company! They are very over priced and dishonest. We should have researched prices before we let them install our water heater. We soon found out that what they charged us was way over the price of other plumbers for installing a water heater. Also we had to pay them $ 185 for what they said the city charges for an inspection of the installation, but when the paperwork came, the city only charges $ 100 so this company lied to us and pocketed the other $ 85. Stay away from this company!

Not sure what scheme they use to get their sticker on your water heater, but unless you want to be ripped off, AVOID.

This company is awful… unethical, over priced, and horrible customer service!
Here’s our story:
On Tuesday, my husband was getting ready to leave for work and noticed a leak under our water heater. In a rush, he asked me to call the number that was on the tank to have them come out and look at it. The number was for Affordable Water Heaters. I gave them a call and they were out within a couple hours. The Technician looked at the leak and said it was not repairable and it had to be replaced. So, he called the main office to get a quote. He handed his phone to me and the guy on the other line quoted me $ 2495. I about choked, because that seemed really high, but really didn’t have an option at this point. I have four children (two are babies) and I need hot water and I had no way to get ahold of my husband (he’s in law enforcement and it’s extremely difficult to get ahold of him) so I reluctantly said yes, go ahead and replace it. When I questioned the price, the answer I got was «well water heaters are expensive». When my husband got home, he was appalled! We both lost sleep over it that night knowing that we got ripped off. He took off work the next day and got a quote from Russell’s Plumbing and for the same exact job, they said it would be $ 800-​$ 900. I can understand a slight difference in prices as companies do fluctuate, BUT $ 1695.00! That is just wrong. My husband then called Affordable to ask them why it was so expensive. They said it cost extra, because they had to get it up to code. Well, we just bought the house two years ago and it was already up to code. So, again, they lied! When the Technician left, all he left me was a receipt for $ 2495.00. There was no breakdown of the costs and he didn’t leave me the warranty manual for the new heater. My husband asked about this and they did nothing to rectify the situation. So, now we have a heater with a warranty, but no manual and no itemized receipt. If they were honest, don’t you think they’d be more than willing to provide a receipt? Bottom line is they took advantage of a woman at home with her four kids knowing her desperate situation. I don’t know how they sleep at night, but I will do everything in my power to ensure this company’s unethical business practice gets out there to everyone! Do NOT use this company under any circumstances. Call Russell’s Plumbing. They replaced my Father in law’s water heater for $ 500 and quoted us $ 800-​$ 900 for the same job we paid Affordable $ 2495 for! I’m just sick thinking about it.