Rite Away Services

Frustrating experience. they offered to call my cell upon dispatch. Never happened. They claim they called and left a message on house phone. Never happened. I’ve been trying to call them to find out what is going on: their answering machine has been informing me all afternoon they are too busy to answer, please call later. Not happening anymore.

My only advice is beware of an abundance of one stars! They certainly earned them and mine…

Worst service ever, AHS sent them, but unfortunately that guy did nothing left saying its not in his work oder.

Simply a horrible service, in particular, the call center.
It took 4 weeks to get a replacement water heater.
Most terrible experience that I’ve ever received in my life.

Customers BEWARE Rite-​a-​away over charged me $ 235 for a service installation Fee. I called the company on 3−17−16 and spoke to Shyann and told her I paid $ 235 with my credit card, she checked on her computer records and confirmed the amount was paid and said she would put a STOP payment on my Check#202 I gave to Danny the Technician. The company still CASHED my Check#202 for $ 235 on 3−22−16!!! They are DISHONEST and Stole my money!!! I will file with the BBB and Call the POLICE!

so bad! they kept making appointments to come and fix my plumbing problems and then they didn’t show up.
what is going on with companies these days?‘
i would not use
they also quoted me something crazy to fix my toilet and said they had to jack hammer my tile, etc. went with plumbing tree and they fixed for ¹⁄₅^th of the cost and NO jackhammer of my tile

Rite Away Services was sent to me by Warranty company to my new house which was purchased in August, the plumber looked around and gave me an estimate of what needed to be done. He then sat at my table when he came over gave me a copy of the bid/​estimate and I told him I would talk to my husband and get back to him. He informed me that it’s normally a 60.00 service fee and said he would waive it today for me. I said, Thank you so much that’s nice, cool. I then received a bill in mail from First American Home Buyers Protection Corporation. I am so upset. I called and apparently customer service called the secretary of Rite Away Services and apparently they called the plumber and he said he never said that the fee would be waived. I was informed that even though my Warranty company sent out this plumber that they will not honor what he has told me, basically he’s denying it and so I am stuck with a fee that I was told would be waived. This is unacceptable and really bad customer service. Here he is sitting at my table and telling me he would waive the fee. I should not have to pay for a fee that I was told it was to be waived. This is very very unethical, and unprofessional. No wonder why Rite Away Services is a 1.5 star on Unilocal.I needed to warn people of the bate and switch company, be careful doing business with this company so i need to do a review on Unilocal about this shady company Rite Away Services.

I got my water heater replaced due to old age. I used AHS insurance and had Rite Away at my door a few days later. Danny the technician did an assessment and uninstalled the old water heater and looped the water line the first day so the restoration team could work on the walls water damage which took 2 days more, the restoration recommended was too expensive for our budget but we quickly found a more in line solution. When the restoration was finished Danny came once again and installed the new water heater in about 3hrs. He did a great job securing and changing valves that were old and the gas line was replaced as well.
They disposed of the old water heater and showed us how to lite up the new one and set the controls. Courteous professional service is what we got and we were expecting bad rep considering the reviews here. In our case Daniel did an excellent job. We have hot water once more.
Thanks Daniel of Rite Away!

Our insurance company AHS Sent this company out to assess our drain. The plumber who showed up was very friendly and professional. Although the damages were not covered, he was still very positive and knowledgeable. He did give me a followup call and offered other solutions to keep me informed without being a pushy salesman.

Toilet stoppage & cust. svc. called back within the hour & scheduled 5 days out although I was available every day. I called 10 mins before the 4 hour window expired to get a status. Was put on hold & then told the tech. called in with a personal emergency & I’d have to wait another 3 days for appointment. This was a company contracted with AHS (American Home Shield warranty). I called AHS for another contractor & he’ll be out tomorrow!
I will definitely follow up with AHS to remove this undependable contractor!

Rite-​Away was our contracted plumber provided through American Home Shield. We called due to a wet stain appearing on our dining room ceiling (directly below the master bath). Brandon showed up. He didn’t open up the ceiling, just went to the bathroom, looked at the drain which he deemed fine and diagnosed the problem as an issue with water leaking around the edge of the tile, not a plumbing issue… accordingly not coverered by warranty. Once Brandon left I called a real plumber out who cut open the ceiling exposing a drain that was covered in water and calcification indicating a long time leak. The drain was replaced and problem fixed immediately.

Another unsatisfied First American Home warranty customer. Garbage disposal failed I got a scheduled 1−5pm window and was told the tech would call ½hr before arriving.. At 4pm I finally started looking up Rite Away Services and have NEVER seen a business rated so low. At 5:01 the tech called and I asked him if he had a 1/​3hp In-​Sink-​Erator in his truck and he mumbled some brand that I have never heard of. Let’s see, $ 60 for a service call to get a piece of junk disposal, or $ 74 on Amazon prime and 20 min of my time to install. No brainer, I cancelled the call.
The problem is First American Home Warranty and the Realtors that SELL these plans. If they got a more reputable Insurance, then contractors with 1.5 stars would go away.

If I could give negative stars: I would. The technician never called or showed up. I called the number that was provided for the company for over 2 hours before someone answered. When the scheduler finally answered, she was not helpful or even apologetic. I will be calling the General Manager tomorrow morning to ensure that he/​she is aware of how terrible their customer service is.
Truly disappointed and would never, ever recommend them. I will be calling my home owners insurance again to ensure they no longer refer customers to this company.

Yup! Proven to be true. Called Thursday my garbage sink erator leaking. Earliest appointment was the following on a tuesday… no sink for a few days… Ok. We just moved in so paper plates and disposable utensils will do. Tuesday, they said they’ll call before service, never called, came anyway, that’s more important. Checked sink erator, ofcourse i already said its leaking, tech said he’ll come back thursday to replace the erator. I called thursday to ff-​up only to find out, soonest tech can come will be monday the following week. I am hopeless and hands up shaking my head. I told my realtor about it, and he was kind enough to call the home insurance regarding the incident, they waved my $ 60 service fee (that’ll buy me 3 boxes of Tide Detergent). Better than nothing.
Monday came. Scheduled to come between 1pm to 4pm. 435pm no calls. I was panicky. I can’t last anymore days without a sink. OMG. I called right away services, no answer (was wondering if they flagged my number). Anyway, called First American home ins, they will call the contractor for you. In the middle of my conversation, the tech/​plumber came 455pm. An hour late without a phone call (atleast he came). They should have called. I rest my case!

Right away is a joke, I had to schedule an appointment for garbage disposal repair a week in advance and they never showed up, didn’t even call! When I called their main office to ask where the technician was the lady who answered was rude and continued to interrupt me when I asked if they would make the appointment they scheduled for me.

Contracted with home insurance company. Plumber came to check out my tankless water heaters. Said parts need replacing and should hear back from insurance in 2 days. Week had passed so I called insurance company which is First American. They never got a report that the heaters were broken. The report said that the heaters had no problems. Called the plumber and he said he no longer works there anymore. GREAT. I had no choice but to go with these plumbers and pay them the inspection fee since it was tied to my insurance and my heater still isn’t fixed. Make sure before the plumber leaves GET A COPY OF THE REPORT SIGNED BY THE PLUMBER so you can have proof that there is actually an issue and you don’t have to go through a second visit like me.

Horrible service. Needed my garbage disposal changed. They denied the repair because he found the tip of a cuetip inside. That’s ok I can live with that but what pissed me off is that guy said he was going to come back to fix it and never came, I had o call them 5 days later to find out they denied the claim. Plus the guy took some smelly gunk out of the garbage disposal and just left it there, on top of my clean plates and everything. Could not even clean after he was done. What a horrible service. Only used them because of my home warranty company. Will never use them gain.

I would assign –5 stars if possible!!!
I am not even going to write my full story here and bother you with details. It has been obviously said many many times before by other customers. RITE AWAY PLUMBING COMPANY IS FULL OF S… T! And I am not even going to apologize for my french here! After week of excuses and absolute failure on their part, they even ended up creating lies about already showing up at my house and fixing the problem!!! So I assume, their first excuse about not calling me on the first! agreed appointment was a bull… t as well.
I have never ever ever ever experienced such a horrible service. I had to use them because of First American home warranty we have. They should pay better attention to what companies they choose for their services.
There you have it folks…

I don’t even know why I’m bothering with a review… clearly everyone feels the same way. HORRIBLE service and like many other reviewers we are only using them because our warranty company (First America… proving to be just as awful!)
I was told multiple times, that our claim was filed as an EMERGENCY. Our gas had been completely shut off. Day 1… tech shows up 1.5 hours late to a 4 HOUR WINDOW with no phone call, tells me that he can’t fit into our crawl space (clearly…I knew that the minute he got out of the truck), and didn’t have the necessary tools to test our lines anyway. Complete waste of a day. Day 2… a different (thinner) tech shows up, late again with no notice (we had to call them to get an ETA), again without the tools necessary to test our lines.
Mind you, I do mean test, as in we still haven’t even figured out the source of the problem. This tech is at the house for 10 mins and leaves saying he will be back tomorrow between 12 and 3 (emergency…) with the proper equipment.
It is now 4:17 pm and you guessed it… The tech still hasn’t shown up. Shocker. So we are at a total of 4 days (SDGE shut off our lines during an inspection the day before RiteAway first came into our lives) with no gas. And without even an idea of what size problems we may be facing.
Complete waste of time. I’ve never given anyone such a bad review. I honestly can’t believe they are still in business. If it wasn’t for the contracts with these home warranty companies they would be SOL.

Do not call Rite A Way ever! They have the worst customer service and they are not knowledgeable about plumbing (from the front desk and customer service). The plumber they sent me out was a good guy, wish he didn’t have to work for such a horrid company.
I unfortunately drew the short stick when my warranty company assigned them to me for a leak. If only I knew what they were (not) capable of then I would have turned it down and asked for another company.
I have been waiting a callback from a manager for over 5 days now, I have called everyday and left a message with no calls returned, unbelievable!
Do yourself a favor and take your business elsewhere right away (pun intended). If only there was an option for zero stars on Unilocal