I have been taking my Merc outboards here for service for over 10 years. The owner is a straight-shooter. You may not like the message but in my experience his service and technical ability are superior. He has always fixed any problem and he does not beat around the bush telling you what is needed. If you are looking for political correctness you may not find it here– but if you want your outboard serviced and trouble-free this is the place to be.