AJ-USA Automotive Center

I just bring back my car Lexus 460ls from the AJ usa.
I ask to replace the starter cuz AAA technician point out after replace my battery. It cost over thousand dollars. But I got phone call to pick up my car.
It is only coctact problem which is they already tied up
for free. Thank you for their honesty.

From the receptionist to the car estimate representative, I was very pleased with their service !
In and out in only 30 minutes.
Initial appointment scheduling was easy. Lady was very kind and helpful. Too bad I had to wait a whole week for an opening though. I was eager to get my car issue resolved.
There were tons of parking and the location is nice. Very clean and well-​maintained. A good first impression.
Ron (estimate rep) was great !!! He inspected my car damage and took pictures. Brought me inside to do a car estimate analysis and gave me a breakdown of the charges. He also explained that they would take care of the rest and forward the paperwork to the insurance company so I didn’t have to do anything else.
I was also offered a chance to rent a loaner car (next door) if I chose to and that would be covered.
A week later, they contacted me for a follow-​up repair, but I held off on that. Decided to cash in instead.
Overall, I was very satisfied. Quick and professional !
Plus, I’m $ 1300 richer. Can’t complain. :)

They have a notice that due to the water drought they aren’t going to courtesy wash cars
Got on their mailers for discounts on various maintenance items and took advantage of them. The place is the same look but refreshed with paint and still clean. But the staff are totally different. Im not sure whats changed in the back garage but since i went in for some standard maintenance items (oil and brake flush). So far everything came out good.
Other than a blotch of dried up dirty sticky stuff on my interior leather (thankfully not on the interior mesh), outside door handle, and window buttons but all can be wiped off
They also went further to mention a few things that need to be replaced and gave me no pressure
Greg (the service Rep) is cool and personable so I appreciate that especially since its a different team running the place now. Front desk was cheery and energetic to greet
It’s also a plus that they are in the Sorrento tech area for convenient pickup and drop off
Prices are comparable to a number of good euro independent shops around so im not too worried about price but more that they do a consistently good job on my cars

AAA sent me there for warranty service on my car battery of only two years. The battery was dead and was replaced for free — but it took over an hour just to change a battery. I was the only customer at 8 AM when they opened. I am not impressed even though the facility is large, clean and modern.

I came here only because it’s super close to my work and my insurance company told me about this place as I did not have a lot of time to find another auto shop and get it approved by them. They took an extremely long time on my car and this was with me calling them asking them to put a more urgent note on it as I was leaving the country for two weeks. The amount of inconvenience they put me through as I had to turn in my rental car, get picked up by coworkers, and then come back and take a taxi to pick it up, was enough to irritate me. In the very beginning even, they called me saying they needed my approval on the estimate before they could proceed (this put them a day or two late as well), but they never sent me an estimate or pushed it over to me for approval! When I picked up my car, finally, I noticed something off with my wheel’s alignment, and the wheel was much heavier for some reason. This is strange since I have a Lexus that usually rides so smooth and the wheel is lighter than most cars. It’s even stranger because they were supposed to have fixed my right rear tire area, not anything with my wheel or the front of my car. Now I’m calling them to try and get my car in and out quickly (they offer lifetime warranty) but the man who was helping me is ALWAYS «currently with a customer». I’ve left voicemails so let’s see when they get back to me. All I want is my car the way it was before a man bumped me slightly on the side (I personally feel bad for my insurance company for paying them so much labor costs when their service and labor is awful).

In short, my wife and I are so disappointed, this place used to be great, but those days are over :(
We’ve been coming here for 6 – 7 years and they have (within the last 6 months or so) changed ownership/​management and quite frankly, things just aren’t the same. None of the old employees work here anymore. The new people that interact with customers are nice enough, but the culture has changed and you can feel it the minute you are on the property.
While I was waiting for my service, there was a smug guy walking around arguing with employees and I assume he’s the new owner/​manager. I understand you gotta run your shop and keep things in line, but you just sounded like a complete ass. I looked you in the eye as you walked past, you gave me a look like «can you believe that employee had the balls to ask for a day off two weeks in advance?!»
If I was working here, I would want tell you to fly a kite if you talked to me that way you jerk… Anyway, I came in for an oil change, that ended up costing $ 80. Granted it’s a Prius and requires synthetic, but I get the same oil change for $ 60, with better service at my dealership and they even wash my car. Not at AJs, even though they advertise «car wash included» on the flyer right in the lobby. Not to mention I specifically asked how long it would take… «It will be ready within the hour.» Two and half hours later, my car was finally done… Look, just be honest with me, so I can adjust my schedule.
I felt like I over payed and AJ’s didn’t give the service they advertise. My recommendation is to find somewhere else to go, even if you are previously satisfied customer… Just to note, I have specifically talked to three friends/​fellow AJ longtime customers and we all agree, DO NOT TAKE YOUR CAR HERE (ANYMORE) FOR SERVICE OR BODYWORK, YOU HAVE BEEN WARNED.

I had my car brought in for some paint work. It took a week to paint 3 panels. I didn’t mind the wait as long as they did a good job. Eventhough the initial estimates were lower than the final bill because the estimator forgot a few key items, they did a very good job with the paint. They’ve matched it perfectly. A week later when I pulled on the rear door handle, it popped off and fell to the ground causing a scuff. Pretty disappointed in their inability to put back a simple (two screws) door handle. I didn’t bother calling them, I just brought it to the dealer and had them take care of it.

STAY AWAY! I took my Audi A3 in for 3 things needing fixed (Weds 3÷25÷2015):
1. Most all of my engine and warning lights in dash were blinking;
2. Car was driving like I was in a intermittent 15mph headwind/​sluggishness;
3. A small, dripping oil leak under the engine.
Their recommendations for each:
1. Need a new battery (not enough charge).
2. The cable to the coils needs replaced (causing a misfire in the coils).
3. Need to replace a seal to fix the oil leak.
Very nice people, I got the «VP treatment». 8 days later, and $ 2,000, picked up my car after they told me it was done and «3 people test drove it thoroughly.» (April 1,2015)
Driving home from their shop, the lights started flashing, and the car went in to it’s prior 15mph headwind/​sluggishness. I called them still on my way home. They said they didn’t have enough time to finish my car and to bring it in the next morning.
Next morning I woke up to find a larger oil leak under my car, and drive it into them.
Their new recommendations after paying $ 2,000 and 8 days later NOT fixing one thing!
1. Needs a new ‘module’ for the sensors to go off.
2. There’s a small leak in the casing, right next to wear they supposedly fixed the previous leak, that’s creating a ‘vacuum affect’ causing both the sluggishness and the new oil leak under the engine. The NEW cost $ 1,100.
I paid $ 2,000 for three things to be fixed, and 8 days later, NOT one got fixed! They didn’t say one word to me when I went back in to get my car. Handed me my key and walked off.
I HIGHLY RECOMMEND TO YOU… DO NOT USE AJ USA!

Ordered some shocks from them, they wanted too much to ship so I said cancel it. They charged my pay pal, and never refunded it after I asked them too. Been 3 days with no response from them.

Used to be great. I’ve brought my cars here on several occasions over the past few years. Trusted them to do repairs honestly and at a fair price. But times, and the people, have changed.
My car stalled this past weekend. Had the car towed by AAA to AJ’s for service on Monday morning. Car was diagnosed with a bad fuel pump. Got an estimate for $ 890 to repair, and it would be done the next day. On Tuesday afternoon they called to say they couldn’t get the part until Wednesday. They also said that they were able to save me some money, and the cost was now $ 840. I called them Wednesday afternoon to get a status, and was told they replaced the pump, but noticed that the fuel sensor was burned. They needed to now order this part, and the car would be ready Thursday. They also needed to add $ 25 worth of gas, as the fuel was low. Got a call at 3:15pm on Thursday, and was told they finished the repairs, and that they were just washing it before it was ready to pickup. They also managed to save me a few more dollars, and the new cost was $ 815.
Got to the shop just before 5:00pm, and was told they were finishing the paperwork, and that the car would be brought up front. Waited 25-​minutes for the paperwork, only to find the bill was $ 890. Asked why the bill was back to the original price, and after a quick glance at the paperwork, Steve (the Service guy) said «Oh, we checked the tire pressure, $ 6, and put in $ 20 gas. A few bucks here and there». REALLY? Looked at him in disgust, paid the bill, and went to the car. SURPRISE! The car was not washed. It was still dirty outside, and now dirty inside as well. There was black stuff on the steering wheel as well as the roof pillar between the door and windshield. And the $ 20 of gas they put in the car was an ¹⁄₈ of a tank, roughly 2-​gallons at $ 10/​gallon.
I guess they’ve changed the people (for the worse) as I did not recognize any of the 4-​employees I saw, not even the receptionist. WON’T BE BACK.

My first experience with AJ-​USA and i am beyond happy! Great service!!! Everyone is very pleasant and professional. Ron Brough was my contact and he is an honest and caring person and does his best to fix your car at the best rate possible. He was super informative with the estimate and was thorough with answering any questions that I had. I would highly recommend AJ-​USA to friends and family. Thank you AJ-​USA! I will be back!

I’ve been going to AJ USA for about 4 years and have always received consistent, quality service. I had an older car up (16 years old) until last year so they could have tried to convince me that many things needed to be replaced or work done it but they were always straight with me. They have a complimentary service if you need a ride to work in the morning as long as you work locally. They are AAA rated and offer a AAA discount on service as well.

Great service, I like the option of having updates texted to you albeit very generic updates but the option is there. Communication is important for me so getting in touch with these guys for updates was never an issue. Staff was always friendly and courteous. I love how my paint and body came with a lifetime warranty! Update I came back to get a light bulb looked at and Ron being a great serviceman personally came outside got his hands dirty and replaced the bulb, he also noticed my pain in the butt engine compartment clips were loose and without asking or mentioning it replaced those too. Nothing but positive things to say. Thank you

Brought the car here because my car had three problems: 1. AC was not working properly; 2. car was making a noise and was steaming occasionally; 3. the battery kept draining. I left my car here to get it repaired over night and they assured me that everything was fixed when I went to pick it up. Within two days, all the problems came back. Called them to ask for a refund (or at least a credit) but they refused to give it to us because they said we «rushed» them to finish the job and they didn’t have enough time to test. They basically didn’t do anything we paid for and it’s absolutely inexcusable. Do not bring your car to this place.
(I should add, though, that a couple of people there were friendly and I appreciated their help.)

Picked up my car from the shop and it looks amazing!!! Great job. Super satisfied that AAA recommended this place to me :) Enjoyed the status updates via text, and my car being ready to pick up a day earlier than expected! And… That they stayed a few mins late for me after closing so that I could pick up my car during traffic hour to have for the weekend! Not too fond of the price, but my insurance covered most of it so no big deal :) They even fixed my key alarm, which wasn’t working when I gave it them, but now it is! They deserve five stars from me, so here ya go! Thanks

This is my first time bringing my vehicle to AJ’s and I will definitely be back! They were extremely easy to work with through AAA and Malani in particular was EXTREMELY helpful at organizing my rental car when the Enterprise next door was being uncooperative. The shop is very clean, organized, and professional, as well are all of the staff.

I’ve taken our cars to AJ for a number of years. Please keep in mind we have relatively high-​end vehicles. Two BMW M3’s, an M5, a Porsche 944, and an Acura MDX have all been serviced here and I find them to be trustworthy. The weird thing I’ve found is that more often than not, my cars are dirtier than when I left them. Not really on the interior but on the exterior. Their car washer apparently isn’t there all the time, needs to be taken out back and shot, or they park it in front of sprinklers to wash the car. Its just plain weird.

The workmanship at this shop is poor and way below par. Brought my car in at a recommendation by my insurance carrier after getting hit on the driver’s side. Shop replaced my door, repair tool longer than promised, brought my car back a few more times because I can hear the wind while driving, which my car didn’t do before I brought it to their shop. After a few returns, still have the same issues and a jagged wide seam on the side panel. John from AJ claims it is normal wear and tear, which I disputed because my passenger side doesn’t have the same jagged seam. The seam on the passenger side for one is smooth (not a zigzag like the driver’s) and not cracked or wide. Bottom line, place has poor workmanship and employees have no integrity.

These guys lie to you. They even made me bring my vehicle back so they could stop off the quality brakes I bought for my X5 so they could put them on another customer’s vehicle. In the past the always wanted to rebuild the top end of my 540. They go through service managers like toilet paper. Stay away. Find a sincere, low overhead mechanic that really cares about you and your German vehicle.

The other day as I merrily drove about town my Grandma passed me going the opposite direction and honked her horn at me and waved. And I honked back! Or tried to that is. Alas, my horn didn’t work.
And I was pretty livid. … after all… I had both the right and left horns replaced after my dust-​up with the SUV… and I had been back to AJ USA for 4 trips already…
So back to AJ USA I went. And I wasn’t happy.
When I arrived for my 11:15 a.m. appointment, I was late because of a meeting at work. Regardless, John, my AJ USA Rep, took the Prius back right away and apologized and said they would have it fixed up shortly.
A short time later John came back and oddly enough asked if I had taken my car to another shop because they always check the horn first and they had it in their notes as working when the car left. And apparently a fuse was missing. But I’ve taken my car to no other body shops the past 4 weeks, and I doubt some leprechaun stole the horn fuse on St. Patrick’s Day. John apologized again, said he wasn’t sure what must have happened and explained that he was going to talk to his manager about doing something for me after all the hoopla I’ve been through.
A short time later he came back with his manager, Jacob, who had kindly fixed that window issue a few weeks ago. Jacob apologized and I admitted that I’ve always used their body shop when I’ve been in accidents — even for my 1995 Miata back in the day that I got hit in at a stoplight and I have never had any problems before. My repairs have always been pitch-​perfect and I was really disappointed this time around. Jacob apologized again and promised that I could come back for a complimentary tune-​up — oil change, alignment, whatever and they would comp it. When they brought my Prius around, it had been washed and cleaned up quite nicely and I hadn’t even asked for that.
I feel that Jacob and John are sincere, honest people who are doing their best. I think perhaps many of the issues I’ve been experiencing have something to do with the complexity of the Prius. Ultimately, it’s all my own damn fault for not paying attention and getting in that fender-​bender. But I do appreciate that AJ USA values its customers and wants to set things right. I’ll be taking Jacob up on his offer for that tune-​up. And heaven forbid that I get in another fender bender, but if I do I’ll be back. Genuine people are a rarity and there are a few gems here.