Coastal Moving

Is there a way to post a review with less than 1 star? UNPROFESSIONAL and UNBELIEVABLE. Reading the reviews below show that my experience was not the first time they have demonstrated poor customer service.
I scheduled a complete move out from my condo to a storage unit. The movers showed up and did not have ANY packing supplies. Just a few blankets and a dolly. They said that it was extra if I wanted my belongings packaged and boxed up. This was very confusing to me but the owner confirmed that because I did not specifically ask for packing materials, they are not provided. I said I would have to cancel the move unless he could get supplies and he hung up on me. When I called him back, he confirmed that he had deliberately hung up the phone.
What type of moving company does not show up with boxes, packing tape, etc… or at least explain that it won’t be provided and it is extra.
Additionally… the website states it accepts credits cards. But when you say that you are using a card, the cost per hour is 33% more. What type of surcharge is that!!!
Do not use this company for your move.

I’m reviewing this company in real-​time…
I spoke with Ryan and requested a quote for a living room and kitchen pack up and move. He quoted me for 2 guys and a truck for $ 237. I asked, if it covered everything and was told yes.
— The guys got here on time, that was a plus.
— They were efficient with my stuff, another plus.
The crap goes down hill when they inform me that it’s an extra cost for the materials to pack my kitchen.
Called Ryan and he tells me that we did not speak about packing materials or he would’ve quoted me differently. Since I allegedly didn’t specify that I needed my kitchen packed, that I needed to go get my own wrapping paper from Homedepot. Who requests a quote for the PACKING & SHIPPING of a «kitchen» & «living-​room» and packing materials not be expected!!!
I’m fuming because this packing manager is not taking ownership of his errors and I’m pissed at myself for not Unilocaling this company before using them.
Suggestion: If you still decide to use this company, be sure to get the quote in writing and not depend that what you’re being told is truth.
Like another reviewer said, although they’re cheap, you get what you pay for! I may need to also alert the BBB and site poor business practices. It may be time for the owner (s) to step in.

The guys that actually did my move were great. I am appalled by the way management has reacted to some of the claims other customers have made and had my own experience with them as well but management didn’t move my stuff. The movers themselves were fantastic… both times I had them move my stuff. If I could bypass the incredibly disrespectful nature that management has treated other customers I would hire them again in a heartbeat. Remember… you are hiring the guys that are actually doing the labor not the guys that sit in an office. The guys that do the physical labor were GREAT, RESPECTFUL, FRIENDLY, EFFICIENT, KIND AND TRUST-​WORTHY. Coastal don’t treat your customers so poorly when they seem to have valid concerns. Gave you 5 stars the first time but 3 this time because of the response I got when asking for help after my table was left by accident in my storage unit.

Just finished my pack and move with Coastal Movers. I must say it went smooth and easy. Very impressed and happy. Chris and John were top notch. Professional, courteous and a pleasure to work with. Highly recommend for your next pack and move.

Rusty Joe and Sean were great! Very helpful and quick. Plus it was the best rate we found. Very happy overall!

Timely response from Ryan and follow up call day before and on day of move. Rusty arrived as planned and was very polite and professional. The move was done in a timely basis and they packed all of my belongings carefully, making it in one trip! Great work! Thanks. Would use them for my next move.

After receiving what was an awful attempt at an apology, the company still fails to recognize it’s part in my experience with their company. Instead they continue to tell me how uneducated and incompetent I am, and how running a moving company is more than my poor little brain could ever comprehend.
At no point did I ever assume I could do their job better than them. But when your website says call for a quote, and I do such, and then you tell me it should take around 4 hours, I believe you because you are the «professional». I also understand that it is simply a quote! So i budget for 5 hours instead. Then the day of the move, the movers are late… fine I get it, there’s unexpected traffic; yet they act like they’re right on time instead (later billing me for a time before they actually arrived).
Then when the mover gets there he tells me this job is going to take 8 hours. That is DOUBLE the time of the quote given to me. I tell him about the quoted time, and he proceeds to tell me, they don’t give quotes (though the website states otherwise and i indeed received one from Ryan) and that the guy who runs the office obviously doesn’t know what he’s talking about. Then he tells me if I don’t like it I can call someone else to come help me move.
At this point I start helping them move myself, because I financially can’t afford to pay them for 8 hours… i budgeted for at most 5 – 6 hours. He then tells me I have to pay for the first 3 hours upfront and in cash. Another thing that upsets me, because i specifically asked Ryan when I scheduled the move, if I would be paying for all of the services at the end of the move; he said yes.
The main mover insisted otherwise, causing more tension. This company feels that they can intimidate their customers. Instead of righting their wrong, or actually apologizing (as I myself have done in my years of customer service, regardless if I was right or wrong in the matter). In the end my move took 3.5hrs, because I busted my butt helping these guys move my stuff. How is it, that your 2 professional movers would take 8 hours, but factor in an incompetent and brainless 5’4″ girl… and the moving time gets cut by more than half? You may feel like I’m not that educated, but even a child knows that doesn’t add up.

Used coastal moving for a local move (about 10 miles one way). They gave me an estimate over the phone with a quoted hourly rate. They showed up on time and were very professional. The move finished substantially faster than I thought it would take. I would highly recommend using coastal moving. Easiest money I’ve ever spent.

NEVER, AND I MEAN NEVER USE THIS COMPANY!!! I don’t even think one star is sufficient. This company by far was the worst moving company I have ever worked with. The manager is just as rude as the driver who stood for 5 min yelling a me rudely. I literally got one truck over to storage (half of the truck was their blankets), the charged me 15 min drive time for a destination of 5 min, twice might I add) & then with the help of 5 of us loaded ¾ of the truck of boxes, leaving at least one more load sitting in my driveway. I will never recommend this company to another unless your gluten for punishment. I have seen guys do much better work in half the time. The guys are slow incompetent and half the truck is blankets. The manager asked «how are we supposed to wrap your belongings?» What a f$#/%, n joke. They did not «wrap» one, not one of my belongings.
Edited note the manager just called me antagonizing me and telling me I go what I paid for. YEAH I GOT WHAT I PAID FOR COMPLETE INCOMPETANCE! What BS this company is. You might choose to use them but be prepared for the manager to call and bitch you out too. Great company ethics you got there, instead of resolving a situstion, you scream and antagonize women.

I hope that anyone considering this company as a mover reads this review. If you are, DON’T USE COASTAL MOVING AT 858−397−5586 —

First, They were supposed to arrive between 8 and 9 am. They didn’t call until almost 9am to say that they were on their way. They had to stop to get fuel. They did not arrive until 9:40 am and started at 10 am. A solid hour after they should have started. Shouldn’t getting fuel have been considered when they told me they would be there between 8 and 9? Ryan even called to confirm that the day before that they would be there between 8 and 9.
Second, we had other people to help in the move. We were only moving 2 ½ blocks away. I originally hired Coastal Moving to move just the heavier items. I was told it would be a 3 hour minimum. Out of the 33 items I wanted them to move, they only moved 20 and took 3 hours to load and 2 ½ to unload. They charged me for 5 hours instead of 5 ½ because they had left their tools and my husband had to run to the other house to get them. The reason they only moved 20 items is because the people helping us move the smaller stuff were tired of waiting around for them and they moved the other 33 items. They didn’t even have to move boxes — not one box. One of the items they moved was a hutch and they left the shelves for the hutch at the other house. My husband moved them.
I called Ryan and asked for an hour back as there was no way I should have been charged for five hours as it shouldn’t have taken that long. They did estimate 5 hours and Ryan’s response was wow they estimated five and it took five. Isn’t it better to exceed expectations? I certainly think so. I even told the guys when they got there that the other people were rocking and rolling and it shouldn’t take them that long. I honestly expected that it would be closer to the three hour minimum and in my mind figured on four at the most. A dresser that I had asked to be moved to another room at our new house was never moved. Ryan said he would not was give me an hour back because the work had already been done. In retrospect, I guess I should have called my bank and told them not to pay.
The guys were nice enough to help the organ mover because he was not equipped to move the organ he was hired to move, but even with that it should have not taken more than 4 hours. I honestly think they just took their time because they didn’t want a 3 hour job.
I’ve had professional movers before and those movers hustled and didn’t damage or break anything. They definitely didn’t leave their tools or part of the items they were asked to move.
Bottom line: Coastal Moving was LATE and they were SLOW. Ryan does not have a customer service bone in his body. He was not pleasant to talk to and certainly did not care that is crew took their time. I have already told a lot of people how bad the experience was and I will continue to tell every body I know.
One more thing, my husband just told me they damaged his Ethan Allen Desk!

I’m kicking myself for not taking pictures. We used Coastal for a local move and I am giving them 2 stars because they are the cheapest I found and they did send me my refund when I was overcharged by the driver. However, you get what you pay for. They give you the estimate over the phone and do not come to you to see the space and items they will be moving. That should have alarmed me. We were not the first appointment that the movers had that day and that should have been another concern but my previous experience with moving companies is that the guys move quickly. This is my 5^th move using movers and I will tell you the team that moved us was the slowest I have ever seen. I was up front on the phone and told the estimator that we had a split level home with lots of stairs and 3 bedrooms full of furniture. When the movers arrived the driver was more than annoyed at the number of stairs and the volume of heavy items. He called the office to send another team to help them. He was told they would be there as soon as they finished their other job and my new rate would be $ 135/​hour versus $ 89.50/hour. I was fine with that if the move would ultimately take less time.
So the original team proceeded to fill their truck with all the small items and boxes. It took them over 2 hours to load a 26′ trailer. They took that load to the new address and came back. When they arrived and the other team had not arrived, the driver was noticeably upset. At this point the guy was moving so slow that me, my husband and my sister started moving furniture. I was even wrapping a table in their moving blankets and taping it up so my sister and I could move it outside in front of the truck. I am not kidding about this. By the time all was said and done, what should have taken 4 – 5 hours took 7.5 hours. And on top of that, we paid cash but the driver erroneously charged us a credit card fee! They were nice enough to refund that to me rather quickly. (Hence the 2 stars). Needless to say, the movers did not receive a tip from us. I did more moving than they did.
Bottom line, if you need cheap, this company will move you for cheap. I would make sure you’re the first move of the day and be prepared to do some work yourself.

We made contact with the company based on a personal referral. Our referral had just finished hiring them approximately 2 months prior to our hire date and our situation sounded similar in nature, moving in town, short distance, moving from a similar size apartment to another similar size apartment. Oh yea we actually compared notes on how much furniture and stuff our referral had compared to what we have. They even told us what they paid for the moving. So based on this information we thought, hey even if it’s a hundred more bucks, it’s worth it. At least I don’t have to do the move myself.
The initial phone call seem to go okay with an exception, that should have tripped our scam-​o-​meter. Our first indication of a problem: the company refused to do an on-​site evaluation including a written estimate, they said «it is an in town move, so we don’t do an onsite evaluation or a written estimate». The manager of the company asked for the square footage of the apartment. Solely based on that information, just the square footage, he recommended, one truck and two movers. He made mentioned that they have a three hour minimum. Based on the day we requested the move, he only offered an afternoon window, a four hour window. From noon to 4pm.
Second mistake, why can’t we have movers show up in the morning? Because they are moving someone else. Usually a big move, that will take most of the day. So the movers we were hiring, showed up at 4:30pm and exhausted. They started walking around and asking if certain items were to be moved. Yes all items need to be moved. Boxes were already pack and tape, items just needed to be moved out of the apartment (no stairs on the move out and less than 35 yards to the truck).
They started, and the movers were moving very slow, due to the fact they just finished a big move. The head mover then told my wife that if we wanted him and his team member to be there until 3 am the next day that she better call and request two more movers. Really? Why didn’t the manager Ryan Johns tell this to my wife on the phone. Oh because he told me on the phone after the fact that it is illegal for him to make any suggestions of how long it will take to move someone’s home. That’s right Ryan Johns would be arrested if he said, «Hey I don’t know how long it will take to move your home, all I will say is that we have a 3 hour minimum.» ‘It is illegal for me to say anything else. Oh yea and no other moving company offers an onsite evaluation or a written estimate for in town moves.
Summary: This is a classic bait and switch, lead you into a «we have a three hour minimum», this is an in town move, based on the square footage you told me over the phone, we recommended that you get two movers and one truck. Then when they show up to the job, the lead mover, makes the threat that you will need to hire two more movers or you spend another 11 hours trying to move you out of your 11 hundred square foot apartment.

Loved the company. They guys are really nice and easy to get a long with. They did their job quick and one had to take a phone call from his boss. He told me about it and stated he would not count that as a part of my time. It was nice that he did that. All in all, no complaints here.

We used this company to move us from Oceanside to Pacific Beach. Everything about our move, start to finish, went smoothly.
Here’s the breakdown:
— Friendly staff all around — from the person I received a quote from on the phone, to the movers themselves, these people were polite and easy to work with.
— The price was right! I called around for close to an hour to get the best price for our move and this place had it, hands down! No hidden or extra fees and quality was not exchanged for low rates.
— Super efficient! These guys didn’t waste any time. They padded all of my furniture and loaded my things with the quickness. My move took about half the time I had anticipated and not a thing was damaged. On top of the price being on point, this saved me a lot of money.
I highly recommend this company to anyone that enjoys a stress-​free, low-​cost move!

Called to get moving services and the guy was extremely unprofessional and rude. I asked for a «not to exceed» quote because of all of the reports of over charging, and he flat out refused. I asked him why all of their reviews were so bad, in which a normal «sales» or business person would calmly explain how they’re working to improve or whatever the situation might be, but the guy blew up, got very upset, and said he wouldn’t move me for anything and I should call someone else. Then he hung up.

DO NOT HIRE THIS COMPANY. UNPROFESSIONAL AND EXTREMELY RUDE!
The two guys they sent were individually very nice, but they were inefficient and did not get along. The two were SO angry at each other that they could not be in the same room, preventing them from cooperating. It significantly slowed our move down, which we were paying hourly for. The move took so long that we may be charged an additional move out fee from our HOA (still waiting to find out). The situation erupted when the guys got into a SCREAMING match and they went storming off. My roommate and I ended up having to help get the HEAVIEST furniture out of our apartment (sectional couch, kitchen table, etc!!) after the fight because the movers would not cooperate with each other.
When I called the manager asking for help he was extremely rude and unapologetic. He asked me what I wanted him to do about it. I asked him to talk to the guys at my house and for a discount for the wasted time. I was informed that there would be no discount because «they were the cheapest movers in San Diego,» I told him that I shouldn’t have to pay when he wasn’t holding up his end of the contract. He still firmly said the only thing that he could do to help was call the movers at my house. The movers did cool down and moving was faster after that, but it was a very uncomfortable situation for me and my roommate. The manager never followed up. I tried following up the next day and asked if we could have a civilized discussion about what happened and the charges. In a nutshell, I got yelled at by the manager (again) then was hung up on.
I feel like I was completely patronized when I tried to resolve the issue in a mature manner. The manager lacked common courtesy when he absolutely refused to discuss a refund of only an hour’s service. He did not take responsibility for his employees and continued to yell at me (the customer). I have never had such of a rude experience with someone that I was PAYING!
This is the worst company. DO NOT USE THEM!

We used this moving company to move us out of a two bedroom and one garage house. I chose them because I wanted to keep it local. I was DREADING it because I had not moved in nearly 6 years. Jaymes and Shane came on time and got to work right away. They were friendly, polite, and just a pleasure to work with. They made sure to protect our furniture with furniture-​pads and even washed their hands before moving our mattress. The truck they got was able to fit all of our furniture. I would definitely recommend them.

This company was the worst I ever had to deal with. We had used them twice. The first time they did a great job. That was this last January. The workers were curteous and professional. The 2^nd time was in March. I have a tempurpedic adjustable bed. It was raining and when they were getting ready to take my bed to the truck there was. No mattress cover. I asked and they said oh, it costs more but we can wrap it in plastic wrap. We are professionals and we know what we are doing. They folded the mattress in half. I never had a moving company do that to a tempurpedic mattress.
The older guy was a little too chatty the whole time and the younger one argued with me about everything. When I was concerned about my expensive bed, he said «well my mother has a $ 10,000 bed. He was a young idiot who did not know how to be professional.
I am disabled and my sister helped me with the move and paid for it. When we finally got to my new place, the bed was stained with black streaks and the bed corners were torn on the bed frame. I showed the workers. The younger one said to the older one, you shouldn’t have wiped it with that dirty towel.
We called Ryan who is the owner or manager and he was extremely rude to my sister and I. Bottom line said his company was not responsible and because we were not downstairs when he came to take a look (we were upstairs and never informed) I could not make a claim.
After we showed the guys the damage, they left not even finishing the job. My sister had to finish it. This company is the worst! Do not use them. They have never called me to rectify. I left a message once but honestly after the way I was treated by Ryan, whoever he is, I’d rather go to small claims court. I am not the only one that has had a bad experience. They should not be allowed to be in business. I am left with damaged goods…

I had booked Costal Movers to help me move some items from my home to a storage unit I have rented. I had a nice conversation with Ryan and he gave me all options and rates. The movers were polite and on time. They were also very caring with the items that I had to move and got the job done in just a few hours. I also paid a VERY reasonable price for the services. I recommend Costal and if I need to move again I will be calling them.
Thank you Ryan! Pat

Ryan has been kind enough to reach out to me to see if he could make things right. While my sister has yet to file a claim, I am grateful that Ryan called me to see if there was anything he could do. It is now in her hands to take action. As I stated in an earlier post I was completely satisfied with the service the first time the movers came and moved my sister.