Dixieline Lumber Home Centers

My impression of dixieline is that they have prices far higher than products from Home Depot which they discount for certain contractors. If you’re a small business or «just» a consumer Dixieline is not the place for you. I will describe one example of the routinely poor attitude and service Dixieline proffers to individuals who are not in the construction trade.
It took me one hour to rent a rug doctor carpet cleaning machine. I am not a contractor so they pretty much ignored me until I mentioned calling the Better Business Bureau. Only then did someone take notice that a mere individual was interested in giving them money. It was an extremely long and involved process to rent and return a rug cleaner from Dixieline. It would be more expeditious and cost efficient to hire a rug cleaning company then to stand in line at Dixieline.
They charged me a deposit on the rental. When I returned the rental they told me the $ 30 deposit was not a deposit but was indeed a fee. This doubled the cost of my rental instantly. When I made it clear this rip off would be publicized the $ 30 additional fee was removed from my bill. This is the second time involving the same transaction that I had to threaten involving the better business bureau to expose Dixieline’s questionable business practices
I’m not sure how it happens but certain contractors seem to think Dixie line is a great establishment. I have never met a satisfied Dixie line customer and this is not their first attempt to rip me off. So I just like to offer the advice that there are other building material establishments in town that are better then Dixie line. In fact, all of them are better than Dixie line.
To make a long story short it was an incredibly in Normas waste of time to rent the rug doctor machine and subsequently returned it to Dixie line. Because I am not a known high-​volume contractor they pretty much ignored me and till I expressed a need to publicize their poor service.
I’m not a fan of big box stores and I typically like to support local companies but I will avoid Dixieline for having high prices and a ridiculously haughty attitude. Their sales clerks have nightclub bouncer attitudes while they are nothing more than minimum wage workers with insecurities.
Unilocal often sensors complaint against businesses so if you see this review on the side other than Unilocal and you cannot find it on Unilocal please know that it has been censored. I am posting it in many places to help assure objectivity.
If you are a contractor or other professional in the industry then take your chances with Dixie line and chances are they will treat you well. If you are a consumer I would suggest avoiding Dixie line like the plague. If you’re merely a consumer you are just a nuisance to them and that very much shows in their attitude and service. Contractor: God. Consumer: scumbag.

Just picked up some wood for my business. Tad, the manager, was extremely helpful. He brought me out back to show me the quality of the wood and took the time to help me calculate what cuts I needed. After paying, Sid from the lumberyard made getting in and out of there easy and enjoyable. Will definitely be back.

Went to pick up a custom door which took 2 months!
I first called to confirm that it arrived, but when I showed up to pick it up the lady at the door/​windows dept told me to go to the middle counter and get a receipt to pick it up from the back. After 15 minutes of waiting for them to find my order in the system while she’s answering every phone call she couldn’t locate the order… this eventually was escalated to her manager which then proceeded to go to the yard to look for the door. 30 minutes later… still NO Door?! I was then told it did not arrive yet and I drove over for no apparent reason and they would deliver the door to my house. They finally delivered a week later… but it was the WRONG DOOR?! Really?!

We stopped by the Kitchen and bath showroom just to browse and met Leonard Filipowski. What a stroke of luck! Leonard is so knowledgeable and helpful, giving things to watch out for, what to look for, etc. When possible he matched or exceeded on line prices, what more could one ask for? There was no pressure to purchase any particular brand or product, just lots of helpful information to consider. A local store and local staff.
I had never really shopped at Dixieline before, we are now huge fans.

I really want to like you Dixieline, but your hours are terrible for homeowners. And your prices, not so good either. And damn sometimes it takes forever to get rung up and out the store. I was putting new doors on/​in my house, and saw your nice doors on display, but it was a ghost town in there.

Awesome service, great prices, great people!
Follow up and customer service is very important and this store is top notch when it comes to that!

This place is a great alternative to Home Depot. The materials are quality, and the wood is of excellent stock, but you do pay for the difference. Unless you are a contractor or experienced craftsman, you will probably not know what the extra you are paying for. I like Dixieline, but I have to have a solid reason to go there, otherwise you end up going to Home Depot for the little things. I hope they stay around, because they are a higher class of home construction suppliers.
They offer a military and police/​firefighter discount of 10% too.

Although I’ve been disappointed in the past with the poor service at this store and their lack of knowledge on basic home repairs, because the store is convenient I gave them another shoot at making a duplicate key. It turns out I made a huge mistake and wasted 15 minutes standing in line as asked, only to have no one wanting to cut a simple house key for a lock I previously purchased there earlier this year. With only a few customers in the store, the staff (5) was too busy discussing their 4^th of July experiences to wait on a customer. What a sad group of employees and representative of the stores management. Even the poor cashier was shocked and embarrassed with the lack of service.

The customer service here is great. The people helping tend to know what they are talking about. And unlike some other big «depot» like stores you get service with a smile here. The prices are a bit higher than at the other «depot» like store. The selection is ok. But, I come here for the service and advice.

We came in and out one day to get extra light bulbs and a new light switch panel. Of course when we left, we realized we had forgotten an item. C’est la vie! When we walked into the store, we were nicely greeted. The store was organized and not busy at all, which we prefer. The prices seem very comparable to Ace or Home Depot. I think the selection is a bit smaller than the other home centers but it could just be the case for this location. There was no line at the register and plenty of parking spaces available. Thanks!

Anyone who is familiar with any of my reviews I’m not a fan of a «chain.» I think something gets lost in the corporate interest of numbers. Although Dixie is a chain; it isn’t on the same scale as the two or three most notable nationwide NASCAR sponsoring chains everyone knows. These stores have a more local neighborhood feel.
This location has been great, close to home, inexpensive, quality products with a return policy that is fair.
I came in here for materials to buid a patio pub table and have not been disappointed. The team chatted with me about my project, offered advice and the guys in the yard helped me find good looking, straight lumber to use for it.
They took back the unused uncut pieces I bought when I was over ambitious and planned to make stools as well. I soon realized I was in over my head; with only hand tools and my limited woord working experience.
But, I have a nice looking solid pub hight patio table that my wife likes better than the glass and aluminum one we had
Sláinte!

Great little hardware store! But sometimes tough to get some help in the aisles. It’s a nice tidy little place and you can get in and out pretty quickly if you go in on a mission!

I just got back from Dixieline. I was attempting to get some information and pricing for kitchen cabinets and countertops. The salesmen, several old lazy men, never got out of their chairs when I asked for help. The most information I got was a finger pointed toward the corner of the store.
I would have given this place 1 star but it is a hardware store. It can’t be all bad. It was clean and seemed to have a nice selection of all things hardware.

This is the first time I ever had to go to a lumber yard and let me tell you as a female, I was reluctant! However, these guys were awesome!
I had to get a door matched which meant I had to go to the lumber yard in the back (pretty intimidating) but I found the contractor’s office and was able to quickly get my order placed by Tom. He was attentive and very thorough. I had to talk with Darren, who is their mill guy. He knows his stuff and quickly understood what I needed for my door. He said the door would be done the next morning (would have been done sooner but it wasn’t a standard door size).
I returned to Tom to pay and Tom said he would call in the morning to confirm the door was complete.
And as promised, he called and told me it was ready. I had to come to the office to pick up the paperwork (to take to the mill area for pick up) and even though there was a significant line of customers, Tom immediately recognized me and quickly gave me my paperwork as not to disrupt the flow of customer service he was providing to others.
I went to the mill area and Darren was super! He gave me my doors and I was on my way!
Way to go guys! I would recommend to anyone trying to do any home improvement projects!

This is sort of an alternative (albeit a thousand times smaller) to Home Depot Expo, which went out of business. But WHY is it closed on Sundays??? Boo!