Gamestop

If there was 0 stars i would’ve clicked it. I had an incident where i was not told that the promotion for the ps4 with the game destiny has ended and when i bought it they were like sorry we can refund you your money back. But i asked them if they could give me another game or if i could get a discount but the assistant manager came and was literally the rudest person i spoke to accusing me for being rude. I tried talking to the manager but according to what that assistant manger said that he was on a conference call that was 3 – 4 hours long. Indirectly she is telling me to f*** off. I’ll never come to this GameStop due to the impolite & cocky staff !

This place is a traditional GameStop with a centrally located spot in central San Diego. I have had a very pleasant experience with everyone who works there with the exception of a representative named bill.(with a beard) He was very condescending, rude, not knowledgable, and overall ruined even the great experiences I’ve had there on multiple occasions. I work in a close by retail electronic store and speak to many people and because of Bill I have warned anyone who may visit the store. Ditch Bill and I would love to continue to give you my business MV GameStop.

Slow workers.

This is where I go to buy my games. It’s GameStop so it’s pretty cut and dry as far as selection. Staff here is knowledgable and friendly. Location is decent.

I just came in the store for my PickUP@Store. I had the confirmation email ready to show and guess what? The latina lady there said she sold my order to someone else? I DROVE 40 MINS out of my way to pick up MY ORDER and they sold it to someone else. So how does PickUP@Store suppose to work?
«Great News! Your item is ready for PickUp@Store at the Mission Valley Ctr GameStop!»
I don’t think my order was ready to pick up. So do I get a discount, some reward points, no! Instead she said «Oh, you can pick it up here… (a store 40 mins away!)» Oh gee thanks, I’ll drive 40 mins to get here and then another 40 mins to the next gamestop that might or might not have it since this PickUP@Store seems shoddy at best.
Way to treat a Powerup Pro rewards members 4 years running with such aweful customer service. Not having my preorder of Diablo 3 Collectors months ago was bad enough but this just made me snap.

This store is super packed on each of my visit, maybe because each visit is on a weekend.
I am a fan of the chain but I don’t recall the last time I bought anything from any location.
This location had friendly service and well stocked shelves.
Costumer was service was responsive and present.

Friendly, knowledgeable staff that provides great service. I would like to add a rebuttal to Shannon’s review of the store smelling like comic-​con and being patronized by «pimple faced teenaged boys and 40 year old virgins.»
My response is simple… WHAT DID YOU EXPECT?! I would love to get into your mind and figure out what you thought you were gonna walk into. Now, now, we are all entitled to our own opinions. However, I couldn’t just stand here and let defenseless video game connoisseurs made fun of without their knowing (most are currently playing video games of course, rock on). Judging from her pictures, I firmly believe that this is one of those situations where the pot just called the kettle black.
To sum it all up, this location has great staff, excellent service and more than ample knowledge of their trade. A big thank you as well for Shannon for pointing out the obvious.

GS has excellent customer service. Picked up MW3 and Battlefield 3 today. Roxie helped me with a big ‘ol smile and lots of enthusiasm. Thanks Roxie, you made standing in line worth while. I left with some good games and a smile. customer service is big for me, and I’ll keep going to GS if they keep excelling at customer service

Really Friendly Staff, good prices, however, it seems they are always understaffed when I am there and I wait in line forever, when I should be playing video games!

Mall is Ghetto, but if you are there to buy and not steal like the rest of the patrons… The sales people notice and promptly offer any help needed… In and out in a matter of minutes

My family has been coming to this location for about 3 years. So far, the staff has been helpful, courteous, knowledgeable and overall, very friendly. My two young boys tend to ask a lot of questions about the games, they ask the employees to search other location for games that they want (if this location doesn’t have it.), and I have been in a few times by myself to ask about gaming systems and games that I think my kids would like. The staff has always been helpful with no hint of irritation. They take the time to explain things in a non-​condescending way.

Shame on all of you who thinks this store/​staff is terrible. Its the company policy thats terrible.
Lets get a few things right:
Your staff at this store is going to changing on a quarterly basis for the most part, specially your store managers and your asistant store managers. Gamestop (the company) is always switching out key holders to different locations because theyre worried about numbers, and whenever a store of lacking in reservation numbers they switch out key holders. The reason why you get plauged with «would you like to reserve?» questions is because the COMPANY tell the employees to plauge you with the questions– if you have an issue with that, take it up with corporate, not the staff. Theyre just doing their jobs.
Secondly: Shane is no longer at this store. He left, which makes me sad. But their new manager (his name escapes me) is quite nice and similar to Shane in some aspects. And the staff are just as fun and amazing. If you feel like youre having issues with the employee that his helping you I HIGHLY suggest you ask for Edward aka Eddie. Eddie is the ASM and he prolly works as many hours as the actual store manager does. Eddie will literally bend over backwards for to help a customer– Ive seen it. He’s one of the most knowledgable employees Ive ever come acorss and he plays and array of games… quite literally all of them. Hes the kind of guy that loves what he does, as cliché as it may sound.
And if worse comes to worse and an employee isnt helping you (which I find hard to believe because this staff is amazing, youre prolly just being an ass of a customer) you can always ask directly for the SM or the ASM which are usually on the clock. Quit taking your agression out on the poor game advisor or senior game advisor because they dont know nearly as much the managers do.
…PS– if you ever have the pleasure of coming across Troy, the district manager, I think hes an ass… but he isnt bad at his job, he’ll also bend over backwards to please a customer. Hes the guy jacked up on energy drinks, cant miss him.

I am only giving this place one star because it is not possible to forgo star giving. My experience at this location was awful. I’ve never been to GameStop before today so I went in there with zero expectations. After waiting on line (Christmas is in only four days, a line was expected!) I was helped by a man named Jason. At first his demeanor was friendly, but halfway through the transaction things got a little dicey.
My boyfriend and I went in there to buy a PS3 remote using a ten dollar credit that was he received a phone call about and was supposed to have e-​mailed to him within four hours. He never received the e-​mail and was hoping there was some way to use the credit a different way, which was not possible according to the salesperson, whose name is Jason.
I then asked Jason if we could return with the ten dollar credit and be reimbursed for the difference. The salesperson’s response was ridiculous. He said he had no idea and would not ask any of the other employees, even when I asked him to. It is clear to me that Jason does not know the meaning of customer service. I understand him not knowing the answer to something, but I do not understand his inability or refusal to consult his peers. When a customer has questions, and asks them politely, a store clerk should absolutely try to answer them. I left the store extremely dissatisfied, my question still unanswered, our ten dollar credit unused.

Man, I used to like to like this store but I had an annoying experience with the manager. Because either he doesn’t know the business or he just didn’t want to help me with a return, I nearly lost $ 100. Thankfully, another store helped me and told me that he was wrong.
The store itself is fine, but I hope you don’t need to return anything.

Another good location. The store manager here, Shane, seems to have a good balance for keeping employees engaged, and keeping customers happy. You’ll get some of the friendliest service out of any of the Gamestop chains, and some of their other employees are pretty cute, too.
Great service.