Geek Squad

The worst service, I’m surprised these can these can tie their own shoes

I have been using the Geek Squad for 7 years. The last five using the Mission Valley store. Customer service is excellent. Very courteous. Justin is one of the best. He knows our names and remembers our equipment. He helped with our Lenovo Yoga Pro 2 and with upgrades to Windows 10 on three computers.
No work has had to be redone. Yesterday I dropped off a new device for upgrading. A kind blue shirted gentle man with initials SSS apologized for the wait (less than five minutes). Was everything flawless? No! The service order listed the wrong computer! A quick call solved the problem.
Folks who have unfavorable experiences: ask yourself if you were clear about what you needed? Were you courteous? If the agent didn’t meet your expectations, did you comment at the time? Real time honest feedback –good and bad — is always appropriate and helps every one.
And…always make an appointment. No wait!

If I could give zero stars I would. 6 trips to this place to ‘Fix’ my computer has ended in it being a pile of scrapmetal.
Staff will treat you like an outpatient and tell you everything is fixed to get rid of you, that is, after they hook you for $ 300 GS service contract.
These guys have no clue what they’re doing, avoid this place unless you want you computer becoming a $ 2000 paperweight like mine now is. They will take your money, look at your computer, then throw their hands up like chimps.

I am so surprised at the negative reviews. Perhaps service depends on which men (or women if there are any) come to your house. We bought our 55“Panasonic Viera (a «smart» TV) from Mission Valley Best Buy on a Sunday and it was delivered on the following Friday. Four men came; all put on booties to protect carpet from outside dirt. I think one was a supervisor (perhaps training one of them — seemed like all knew what they were doing). The business card we received was from Drew Macintosh. They spent over an hour setting everything up, and then two stayed nearly another hour teaching us how to do everything the TV is capable of. Did recommend that we get an all-​in-​one remote and new sound system if we cared about music. Declined at the time, but were told if we do make a purchase within two weeks, they will come to do more programming. Thirteen days later, we were frustrated with two remotes when trying to play a DVD, so went on the last day to buy a Harmony 650 remote. Did have a little trouble convincing Best Buy that was what was promised to us, so a supervisor finally approved and said Geek Squad would be at our house that same day between noon and four pm. Well, four o’clock came and went, so we started with phone calls. Think the main problem was with the «call center» (are all of those located outside U.S.?) Again when we finally got a supervisor, we were told someone would be at our house the first thing the next morning. And yes, at 8:30 am, we greeted two nice men (one named Ryan H) who spent over an hour setting up the remote. Again, they took more time teaching us technology-​challenged seniors how to do everything. I recommend reading the manual before they come and having ready as many questions as you can think of. For example, when we asked about how to get captions on screen, they had to make some adjustments. When I wanted to see how apps worked, they also set up the remote to make it easier. We will recommend Geek Squad service to others. Certainly worth the money for us!

These guys are actually not worth making any comments for, but as customers if we don’t look out for each other, we will all be in trouble. I recently purchased a demo laptop at this Best-​Buy Store, and I immediately realized there was so much to clean up on the laptop. The salesman said Geek Squad would do a clean-​up and I shouldn’t worry about it.
Well, DON’T TRUST THEM! if that’s what you are told. Geek Squad did a terrible job cleaning the laptop, and Anti-​Malware program detected nearly 200 threats a week after the purchase. I showed that from the history log of the program to one of the Geek Squad team members, and he responded it was done one week after the purchase. I was terribly busy with school and my full-​time work, therefore I didn’t even have time to use the computer long enough to find out what wasn’t fixed.
Unfortunately I got blamed by a one of their foolish team members (one of those who wears white socks under black pants, I shouldn’t even have talked to him), and they accepted no responsibility, and wanted to charge me $ 199 to restore the system.
My advice would be to check the computer multiple times if you decide to make a purchase, and make sure to bring it back next day straight away in case there’s something wrong with it. Otherwise, you will be offended, blamed and charged!

This review is about the Geek Squad at Mission Valley Best Buy store.
This must be the most horrible experience when it comes to customer service. Initially when I called the office I was told that the part needed for fixing the TV was in stock and somebody will be at my house in 3 days to repair the TV.
It has been 3 weeks since that service call. Three separate times some employee shows up at my door not having any clue what they were looking for or not knowing that they needed a part in order to fix a TV. I called the office and asked about the part and they told me I was given the wrong information and the part is not in stock. However, somebody still showed up to fix the TV (of course they could not as they did not have the part). A few days later I got another call from the Geek Squad stating that the part was on back order and it will not be in until a week later. Two days ago I received another phone call from the office telling me that the office has the part on Friday (yesterday) and somebody will show up today to fix the TV. Guess what? The repair person shows up today with nothing in his hand and asks me if I have the part to Fix the TV. I said WHAT? He then proceeds to tell me that he has no idea where the part was and he has to call the office to find out. This entire 3 weeks of repair saga costs $ 150 for «service call»
DOES ANYBODY AT GEEK SQUAD HAVE ANY CLUE ABOUT WHAT IN THE WORLD IS GOING ON? IF ANYBODY CALLS THIS CUSTOMER SERVICE I THINK I RATHER LIVE ON A DESERTED ISLAND.