Jerome’s Furniture

San Diego, United States

1.6

Open now

20 reviews

Accepts Credit Cards

Contacts

QR code, vCard

Telephone:
+1 866-633-4094
Website:
goo.gl
Address:
16960 Mesamint St, San Diego, CA, 92127
at Thornmint Rd
Nearby public transportation stops & stations:
1.4 miRancho Bernardo Transit Center
Categories:
QR code
Download QR Image Download vCard

Map

Streetview

Activate map

Bussiness info

Accepts Credit Cards
Yes
Parking
Street, Private Lot
Bike Parking
Yes
Wheelchair Accessible
Yes

Today

Today 10:00 am – 6:00 pm
Open now
Local time (San Diego) 11:45 AM Thursday, November 28, 2024

Business hours

Monday 10:00 am – 6:00 pm
Tuesday 10:00 am – 6:00 pm
Wednesday 10:00 am – 6:00 pm
Thursday 10:00 am – 6:00 pm
Friday 10:00 am – 6:00 pm
Saturday 10:00 am – 7:00 pm
Sunday 11:00 am – 6:00 pm

Description

Specialties

«Our goal is to make furniture buying as easy as possible. From our low prices and huge selection to our Same Day Delivery and special financing plans, we’re constantly working to make your furniture buying experience as pleasant as possible. Here are a few examples of how Jerome’s makes it easy.

Jerry’s Price

You don’t have to wait for a special sale or spend your weekends shopping all over town. Jerry’s Prices are so low it’s like a sale everyday. That means you don’t have to wait to get our best deals. You can shop when it’s convenient for you.

Have it delivered tonight with Same Day Delivery, online orders too!

Get Same Day Delivery on most orders placed as late as 6pm any day of the week*. We understand that with your busy schedule, it’s often difficult to make time to shop during the day. Our huge distribution center and large fleet of delivery trucks allow us to have your furniture to you the very same day. With Same Day Delivery, you’ll have just enough time to make space for your new furniture.

*Cut-​off times may vary depending on your delivery location. Limited to our capacity in local areas & limited to stock on hand.

Freedom Financing

With our Freedom Financing Plans, you can choose the financing plan that fits your needs. Select between 6, 12, or 18 month financing options, based on purchase amount. (See our website for more information.)

Other ways we make it easy:

— Complimentary Design Services

— Room Planner Software

— Price Protection Program»

History

Established in 1954.

Jerome’s Furniture was founded in 1954 by Jim & Esther Navarra, and is still owned and operated by the Navarra family. The 600 employee company features seven Navarra family members, four of whom are third-​generation retailers. Jerry and Ann Navarra joined the business in the early 1970’s and oversaw the opening in 1979 of their first satellite store in San Marcos. Over the next 10 years, new Jerome’s locations were added in Chula Vista, El Cajon and Scripps Ranch. In 2000, the original store in downtown San Diego was replaced with a large format unit on Morena Boulevard. In 2005, the company streamlined its operations by opening a 450,000 square foot distribution center. In the last few years, Jerome’s has started expanding outside the San Diego area into Murrieta, Corona, Rancho Cucamonga, South Bay/​Torrance, Anaheim and Laguna Hills.

Related places

You might also consider:
1
mi
CA Office Furniture and Design
16046 Cayenne Creek Rd
1
mi
Cost Plus World Market
10455 Reserve Dr Suite 15
1.1
mi
Sleep Comfort Adjustable Beds
15950 Bernardo Center Dr Ste C
1.2
mi
Biscayne Furniture
11315 Rancho Bernardo Rd Ste 126 (Rancho Bernardo)
1.9
mi
Leather Center
11985 Bernardo Plaza Drive (Rancho Bernardo)
2.9
mi
Sleep Train Mattress Centers
11720 Carmel Mountain Rd Ste 150

Vicinity

Near this location:
630
ft
BASED Fitness
10750 Thornmint Rd Ste 102
630
ft
Danceology
10750 Thornmint Rd Ste 102
660
ft
Kid Ventures
10760 Thornmint Rd
680
ft
Triple Threat SD
10720 Thornmint Rd
680
ft
4s Car Care
4s Ranch
680
ft
CrossFit Barracks
10720 Thornmint Rd Ste E

20 reviews of Jerome’s Furniture

No registration required
Place rating: 1
San Diego, CA
Wait time @ pick up is LONG! Don’t be fooled by the screen! Although, prices are great, the wait is what you’re really paying for. If they’re busy and you want to ask a question about your furniture, don’t budge because they’ll might give you an attitude.
Place rating: 5
Poway, CA
Update:
Our furniture was delivered this afternoon by 2 competent and efficient people. Cant rave enough about how wonderful they were!
And a few hours later, received a call from Zachary, from Jeromes, who promised to pass our experience on. Thank you for caring Jeromes!
Place rating: 1
Torrey Hills, San Diego, CA
We were delivered mismatching sofa and love seat 3 times. On the fourth try, they did not show-​up during the 4 hour delivery time that and we had to reschedule. We tried to cancel, but we were offered an apology and told by the Mira Mesa location customer service to go to the wearhouse in Rancho Bernardo to view the items and make sure they matched before the next deliver time.
With their recommendation, we went towe were told we had to «schedule a viewing» of the items. One of the managers there. Kaila, scheduled a viewing for two days later. The items were not ready for viewing when we arrived. We were told to wait. 30 minutes later, we were still waiting. Eventually we were able to view our sofa and loveseat set about 40 minutes after arrival. The items were mismatched again. Kaila agreed. We were given the suggestion to buy two sofas instead of a sofa and loveseat as it may work out then. We were told that would be a hundred dollars more.
No discounts were offered.
Place rating: 1
Rancho San Diego, San Diego, CA
Dealing with Jerome’s was a nightmare. I ordered a bed, desk, and dresser.
Every single thing I purchased had some problem with it. The feet of the dresser were not installed, so I needed to install them myself. The desk drawer didn’t close properly and Jerome’s first lost record of the exchange and then when they did actually come, the delivery crew made me feel as if I was inconveniencing them.
However, the most aggravating issue was the bed. The bed came with a lift system for extra storage underneath, but the hardware for this system didn’t come with the bed. It took five different deliveries (one at 2 am) to finally be told that I would have to go to the warehouse (an hour and a half drive away) and pick up the part myself. The warehouse trip was unsuccessful and I ended up needing to go to the showroom and have the parts pulled out of he floor model to install them myself.
This whole ordeal took several weeks. I would not recommend their services to anyone.
Place rating: 5
San Diego, CA
Ana Boyer was our sales rep and was a Sweetheart, upfront, honest, no hype. It was a great experience we spent two days looking, personalizing, financing, and then getting the deal done and Anna was on our side the whole trip. She made the other wise long process worth while and simple.
Place rating: 2
San Diego, CA
Found a side table I wanted online. I ran to the Scripps Ranch store and found that it would need to be assembled. I was worried about missing parts and dents or other defects and requested that it be assembled for my when I picked it up from the distribution center in Rancho Bernardo. The salesman said, «See, I put it right here on your sales slip!» Got to the Distribution Center and was told that they do not assemble it unless I paid the delivery charge of $ 77. A bit steep for a coffee table assembly. And there was no guarantee that they would replace it if there was a defect. Since I could not trust them, I voided the sale and it will take 3 — 5 days to get my credit. It is very sad that they have such poor service. I would rather pay $ 20 more than have to worry about defects. Plus having to drive to another place to pick up the table is obnoxious.
Not a happy time! And I was a repeat customer.
Place rating: 1
Poway, San Diego, CA
Purchased a chair in April of 2014. We STILL do not have the correct cushions for it. Have been calling and trying to get resolved for 9+ months. Anyone monitor this page?!? Help!
Place rating: 1
San Diego, CA
The furniture is junk. I know this because I first bought a leather sofa bed for my visiting parents to sleep on. The cushions never did stay put so every time I’d walk by the den I’d have to push them in. It was ridiculous. Jerome’s then replaced it with another sofa bed. The ottoman on this unit broke immediately and instead of replacing it (I did purchase an extended warranty) they sent two bozos over to fix it. It took them nearly three hours to replace the board and reassemble the whole thing. TOTAL TIME LOST FROM MY LIFE OVER SEVEN DIFFERENT VISITS: 12 hours not counting the ‘waiting window’. Do yourself a favor and just go but some quality furniture at Macy’s
.
Place rating: 1
San Diego, CA
I ordered a recliner at the Scripps Ranch location for my husband for Xmas and the sales guy told me I could pick out up on Xmas day. Went to the Scripps location and they were closed. Came back the next day and they told me I had to go to Rancho Bernardo and they were closed. I am literally at the Rancho Bernardo location and they told me it’ll be 15 – 20 min. It’s been 30 minutes. This is ridiculous. Will never order from them again.
Place rating: 1
Rancho Palos Verdes, CA
I recently needed furniture in a hurry moving into a new apartment for work. I purchased the «Riley» home room package. I’m not too happy with how it’s been from there. The loveseat arrived with a hole which was repaired. The sofa after two months is developing a hole. I purchased the repair service. In fact I double payed for it. So far that’s been a hassle. Cocktail table has a veneer glued to it which is coming off. The lamps have a heavy black lamp shade which blocks pretty much all the light the lamp creates.
Update: Repair service Guardsman said it was a defective couch and they won’t fix it. They won’t fix the table either. I’ve now discovered tacks on the handles that are ripping my pants. The guy who asked for my customer number never got back to me. Total crap.
Place rating: 2
San Diego, CA
Buying experience was Ok and the leather sectional looked good but the quality is POOR at best so beware! Buck up and spend the extra $$$ for quality.
Place rating: 1
Bonita, CA
Was promised a $ 200 refund, by Jerome’s, to compensate me for the lousy delivery service and repairs that I had to make to the furniture and my home. Three months later… still no refund. Will not do business with Jerome’s again. They used to be great. I guess they’re so big, now, that loyal customers, over decades, no longer matter!
Place rating: 1
Atlantic City, NJ
Last saturday i purchased an Athena living room set and was told that the chair was out of stock but the other 2 pieces (sofa & ottoman) would be delivered later that day. There was no call and no delivery Saturday as well as Sunday. On Monday July 14th I called customer care and was told that their was some miscommunication and the pieces would be delivered Tues 7⁄15. On Tues they attempted to deliver the wrong color sofa and ottoman. It is now Weds 7⁄16 and the 2 correct pieces were delivered but damaged. As the delivery men were moving it in to place I noticed a leg on the floor. Thinking they may have just been rushing I ignored it as the man said he would put it on. I asked as it ok, and he said it was, as he walked out the door cursing along the way. I thought to check the leg as they drove off and is nowhere near ok. It fell right out as he just placed it under the sofa. It doesn’t screw in to place at all. He knowingly lied to me and left. So i am now left with a broken unusable sofa while waiting for this matter to be resolved.
This is far and away the worst experience I have ever had making a purchase. I am outrage at the way this matter has been mishandled.
Place rating: 2
La Mesa, CA
Was told that by buying Guardsman that «anything wrong with your table or chairs means they will fix or replace so will be like new». Wrong. Screws fall out of bottom of seat cushions — keep replacing them but they fall out again. Then seats come off — so unsafe — people will slide off if not careful to get up straight up from chair.
Guardsman says screw problem is not listed. They do not cover this problem.
Bought dining room set less than 1 and a half years ago.
Will try gluing them in — this policy is very limited and people should not buy it until they read the fine print — does not cover much at all. Waste of money!
Place rating: 1
La Mesa, CA
I have been a Jerome’s customer for about 40 years. I am usually very satisfied with their prices and products. However, due to the VERY strong commercial wifi that they installed in their El Cajon store, I am no longer able to enter the store without getting very ill. I get a headache, dizziness, and feel like fainting from it. The closer I get to the back of the store where the routers must be, the stronger the feeling of physical discomfort. I have a RF field meter and have measured the radiofrequency radiation in that store. It is HIGH. The salespeople and other workers are at high risk of cancer from this wifi exposure and other serious health problems as well. I recommend they remove the wifi.
For more info go to
and view Public Health Alerts — Wifi.
My message to Jerome’s reply (5.27.14):
It might interest you to know that the FCC regulations were devised based on industry studies (worthless) and they allow 3,000,000 times MORE rf radiation than independent scientists consider safe. They are also obsolete, based on 1980’s industry studies, and assume only that heating tissue is the problem. So the FCC regulations are worthless. RF radiation is not measured in Watts, but in microwatts or milliwatts. It should be below 0.0003 microwatts per cm. squared to be «safe». I felt sick due to your wifi and that is a fact. Get rid of it for the sake of your employees and the public!
Place rating: 1
El Cajon, CA
The sales people are okay, everyone is always polite and courteous, but the «lip service» I have received when calling regarding my delivery has been terrible.
I never write reviews. This is my first. I was told my special order would be ready by the first week of March, I asked for a specific date, they said March 9th (not exactly the first week is it? The 9th they say my delivery is ready and should be able to deliver by the weekend, great! NOPE. Monday comes around and they say it actually never really was delivered to San Diego. They say its ready Wednesday. I say okay well I need it delivered before 3:00 pm they say okay we will have it there Thursday before 3:00 I call at 10:00 am to confirm and they say yes the delivery manager says it will be there by 3. They showed up at 4;15 or so and I am not going to be over 2 hrs late for work since I need the $ 3,000 worth of furniture. Customer service asks me what they can do, I say reimburse me my Delivery fee (which I think is 80 bucks) they say they can only do half… they wont please a very dissatisfied customer for 40 bucks… I am extremely upset with the greed and lack of honesty shown by Jerome’s I do believe I may have to shop else where.
Place rating: 1
Oceanside, CA
Bought a sectional 3 years ago and the wood framing on the inside started falling apart. We spent over 1000 dollars on a sectional and it starts falling apart after not very long. I checked online and it said that the frame parts have a 5 year warranty. So I called and they said the metal framing has a 5 year warranty the wood framing is only good for a year. So if you like cheap crappy furniture they have great deals for you
Place rating: 1
San Diego, CA
Absolutely 100% the worst furniture experience I have ever had (once I left the showroom in rancho cucomunga). The salesman was terrific, but besides the buying process, everything else was ridiculous. Special ordered a couch that was supposed to arrive in 3 weeks. On the due date, I had called them since I had heard nothing. The customer service lady checked my order and told me I’d get it within that week. At the end of the week I was told that they ran out of the fabric I chose. They said it would be another 3 weeks. Then I had to call Jerome’s to see if they were going to give me a loaner. After hours of calls, I was set up for delivery the next day. The loaners came stinking like a dirty gym bag. Now I got a call weeks later to say they are ready for delivery. I told her I needed delivery after 3pm for work. Then they emailed me with an appt time of 11:30am-3:30pm. I called back in and said I have loaners so I need to be the last stop and that I requested after 3pm delivery. She then confirmed me the latest delivery in my time slot. I got a call the next day at 11:20 am saying the truck was 10 mins from my house. I told them I needed to speak to customer service. The lady then confirmed me for an appt at 3:30pm. It is now 5pm and I just got off the phone with customer service with no answer of when they’ll be here. Thanks Jerome’s for wasting my time. Never doing business with you again. Every time something went wrong, no one called to let me know what was going on. I’ve always had to call in.
UPDATE: thank you Kristi for calling me yesterday in response to my Unilocal review. I really appreciate all your help. I did indeed receive the couch in great shape yesterday. The delivery guys were friendly, fast and efficient. I do want to reiterate the lack of communication for Jerome’s during my delayed order. Even last night I did not receive the call prior to my delivery. Kristi, thanks for taking care of me but it bothers me as a customer that the ONLY time I received a call through this whole process was after a negative posting on Unilocal.
UPDATE
Place rating: 1
Vista, CA
It wont matter what Jeromes furniture you buy or where you buy it .
IT WILL BE CRAP !!!
They sell crap hand furniture that has been rejected from any other store and you would be shocked to see what they did to my couch after i complained about sagging cushion, I took pics and sent them to the pres of the company but he doesnt give a shit he owns the seattle sea hawks and 3 islands in the virgin islands !
Im sure hes sitting on his yacht laughing his ass off at us dummys spending our hard earned money on his shit !
By the way the guy is worth Billions !
Hes a scum bag and you should never give him one cent !!!
Place rating: 1
San Diego, CA
Jerome’s furniture… on a «you suck in customer service» scale of 1 — 10, guess where you rank. No really… Go ahead. One can only hope that karma is real.
Are the prices that good? No. Are the salespeople warm and friendly. Hell no. And moms– MOST importantly– please keep your children quiet, apparently the Jerome’s staff is not toddler friendly either.
I suggest you visit Mor Furniture– good prices, and more importantly– GREAT STAFF.