Na Hoku

We have been so happy with Na Hoku through the years — buying when we were on the islands. Unfortunately we thought that a visit to a mainland store would be similar. Boy were we wrong. Visited the Fashion Valley store in San Diego, California today — Aloha does not live in the staff or manager, Kristen. Dry, distant, non accommodating and generally unhelpful. So sad.

I would have never thought that I would get my wedding band here. We are having a Hawaiian-​themed wedding and the band I picked out was perfect. My fiancée is going to get a Hawaiian-​themed wedding band as well.
Margie was super helpful and our experience was great!
I highly recommend this store if you’re looking for something Hawaiian and beachy. I am kind of sad that this store didn’t have a sale section because the Horton Plaza one did.

We bought a sterling silver band with koa wood from the San Francisco location. At home, we discovered that it was covered in tiny scratches. We had prepared ourselves for an adversarial scenario where we’d be accused of scratching it ourselves, but Kristine processed our refund with zero stress. Would do business with this shop again (though not the San Francisco branch).

Great products with amazing designs and very helpful staff, will keep going back for sure.

Just nice to walk into a shop that’s from Hawaii. Makes me not miss Oahu so much. Came to look at the Koa Watches. Very nice! Well made, presentable, upscale watch

The only reason this store gets 3 stars is because they do have some beautiful pieces. That being said– my mom and I walked in on the morning of ¹²⁄₂₁ and the salesgirl followed us around giving us the stink-​eye as though she was making sure we weren’t going to steal anything!
Literally, every counter we walked to, this one salesgirl would come over and watch us. As we perused to the back of the store, she would follow us and then step behind the counter behind us and watch us some more. She wasn’t just waiting to see if we needed help– which we would have asked– she was watching us to make sure we didn’t try to take off with the jewelry. Which was funny because there was a fellow waiting to be helped at the kona section.
It was a degrading and terrible experience. My mom comes out once a year for the holidays and she always looks forward to shopping at Fashion Valley since there aren’t any good stores where she lives. I will not go into this store again, nor will I ever recommend it to my friends and family.

This is my favorite jewelry store! I have always had amazing customer service at this location. I had problems with my ring, but with the manager’s (Kristen) help now it is perfect. Kristen gave me great customer service during the whole process. Thank you!

I have to be fair about this. Any store owner who immediately gets back to a reviewer to make things better deserves an excellent rating for customer service. One person shouldn’t ruin it for an owner.

Love, love Na Hoku’s jewelry… too bad the manager of this store will keep me from ever stepping foot in the Fashion Valley location again.
I won’t go into a long discourse over the details of my visit there today, but suffice to say that customer service is way off Kristen The Manager’s radar.
Like other unhappy customers have posted, managment in this location would rather take a condenscending and unyielding tone with their clientele than try to help them out. Case in point: my husband purchased a watch in Honolulu while we were on vacation last week, two days ago to be exact. After purchasing it, he had tucked it away safely in our carry on and did not go to wear it until this morning. That is when we noticed the scratches on the side of the watch’s face.
The manager at the Hawaii location had assured us after we bought the watch, that if we had any problems, we could go to Fashon Valley and they would take good care of us.
That statement could not have been any further from the truth…
Long story short, Kristen refused to exchange our scratched watch for a new one. She also refused to refund our $ 450 even though we had the receipt and we were returning an unworn watch that was only in our possession for two days. She said she would call the manager at the Honolulu store for us, but just our luck, he was not in.
So as far as she was concerned, there was nothing she could do for us.
But while she was making those calls, my husband asked to see another stainless steel watch from their jewelry case and lo and behold — it had scratches on the side of the face too. When we pointed this out to Kristen, she said they were not the same scratches like on our watch. Come again? Isn’t a scratch a scatch?
Since she had no comeback for that one as it was clear that their merchandise that sits in the case does get scratched, she asked us to leave the store. And we happily did, never to return again.
In the meantime, we have contacted the Honolulu store and they are more than happy to help us out. Howevever, if you do find yourself at the Fashion Valley location, please ask for Alana. She was the ONLY person of the staff of four working today who was wiling to treat us with some respect and courtesy. She really should have Kristen The Manager’s job.

Was told I’d have 30 days to return a Christmas gift. Turns out the receipt has 21 day’s on it instead of what they said verbally. I know, I know… read contracts before you enter into them. The store «manager» told me they wouldn’t do anything but exchange. I explained that I was told 30 days I came in at about 25 days. She said «yea, we’re not returning this ring. you can call the district manager but I’ve worked for her for 12 years and she never returns». Sounds like a hell of a customer friendly environment doesn’t it?
NEVER BUY HERE

Without going into a long story with a whole lot of detail, trust me when I say this place has terrible customer service. I will never spend a penny here again. The employees lie about how long you have to return a product and then they dont follow through.
Buyer Beware.

How can you not love a Jewelery store?
My boyfriend is from Hawaii and he noticed that I never wear the necklace that he gave me. He thought «I should give her something she can’t easily take off.»
He bought me white gold Heirloom bracelet. Yellow gold is more traditional however I thought it looked too old.
He personalized it with my name outside and engraved his name and the date he gave it to me (since it was Valentine Day’s gift and like I was going to forget who gave to me …=)).
There was so many options and every thing was hand engraved… extra cudo points for those.
From deciding to personalizing it, everything was made easier by the people helping us. Since we wanted personalized, they had to get it from Hawaii but they timed it perfectly to Valentine’s day.
But this is not the end of the great customer service.
Since I got the option with my name engraved and filled it with black things (they have one filled with Black things, leave it not filled or just raised… I added a picture of my bracelet so if you need an actual image please look for the picture) it was eventually going to chip out. I was using my hand a lot for my work it was inevitable that I needed to get it repaired.
I brought to them see if it was repairable (if it wasn’t I was going to just take out the black things… but they did tell me it was repairable or refillable), they clean it and since it is a repair, they told me they needed to send it to Hawaii.
Ok by me, I am glad they have one set place where they are able to control the product quality
Granted since I asked for the repair during Holiday season, they told me it was going to take a little longer than their usual turn around time. I was ok with that too since they did explain it before hand.
I got it back and it was like brand new. It took me a while to get used to have that extra weight on my wrist.
I have gotten it cleaned one more time and since there was no repair to be done, I just drop it off, go get some shopping done and then come and pick it up. And Voila, brand new bracelet waiting for me. =)
P. S. It is very good weapon too… just ask my boyfriend… He sometimes regrets the fact that he has gotten me this bracelet just cuz he gets hit by it… purely accidental of course.
Any how Awesome store and awesome customer service.

Special ordered rings for our wedding. The sales gal was very nice and patient. She made it really clear that since it is special ordered, sale is final. Understood. But when we received our rings, my husbands was definitely tighter than what we sized him as. The reason? Thicker band rings don’t go on as easily. Shouldn’t we have been told that when we were ordering?

Terrible customer service at the Fashion Valley store, very disappointed, the worst experience.
My husband bought me a bracelet here for Christmas (in San Diego), well I went to put it on and it broke, literally broke on my wrist. So we decide to go to take back and exchange it for something else (we were in Denver for the holidays)…we pick out a diamond white gold ring, it was too big, but the sales lady said we could still get it and get it sized after the craziness of the holidays, but gave us the advice to go to Claire’s and buy these plastic bands that you can put on the bottom of the ring, that allows you to wear a ring that is too big. So obviously, I was excited to wear it, so we decided to go buy this. We get back to San Diego, go to the store at Fashion Valley, the lady says, well not sure if we can bring it down so many sizes, but we can try… she then says there are some scratches on here already, in a very condescending way, oh and no refund or exchange is possible. Which I tell her I do not wish to exchange this and for her info it was one of their employees that told me to wear this ring, would just like it re-​sized. She takes my ring and says it will take a couple of weeks to get this re-​sized, as they have to send it to Hawaii. Well 3 weeks go by and I do not hear anything. I call the store, they tell me I should have it in a few days. Finally it comes in, we are now in the end of January, the ring was sized a half of a size too small, I cannot wear this ring. The same lady continues to ask me if I am sure I cannot make this fit, seriously lady?! So she says well we can send it back again and see if they can make it bigger, but it may change the look of the diamonds and the ring. Well, okay I say, what choice do I have. Again, the ring needs to be sent back to Hawaii and I have to wait a couple more weeks. 3 weeks later it comes in, it is now February, this is my Christmas present! The ring still does not fit. Finally I tell the same lady, I am not happy with this ring, I am not happy with all the issues I have had with this company and I want a full refund. She then decides to give me attitude and says that cannot happen. I ask to speak to her manager, someone higher. She calls a district manager and another higher up, after me waiting for over an hour. I can get a full refund, as I should. So she does the paperwork, I walk out with nothing, just a receipt saying we will get our money back. Well, 2 weeks go by, I check our bank account and there is no refund of this money. I call customer service to ask why I have not received this, the lady says, oh its still not processed. My question is how long can this really take? If there were any issues with this refund, why was I not notified? What if I had never checked? Would they have kept my money? This experience left a terrible taste in my mouth, I would never ever recommend anyone to buy anything from this place. They treat customers terrible, have the worse communication and do not care if their customers are happy. I never even received any type of apology, not a thing, just head ache after head ache.

SOMEWHERE OVER THE RAINBOW…
Every time I walk into this store I am greeted with an «ALOHA!» which makes me feel like I’m on the islands of Hawaii! (Maybe that’s why I tend to spend more here cause I feel like I’m on vacation! HA-​HA!)
I found this store online at first around the time when I was on the search for a unique, and memorable engagement ring for my now fiancée. I had originally looked at other jewelry store websites and they were pricey (no matter where you go to get an engagement ring, they are all pricey), but when I got to Na Hoku’s site, I felt like the price justified the uniqueness of the ring.
As I mentioned above, the first time I walked into this store, I was greeted with an «ALOHA!» I mentioned to the ladies that I was in search of an engagement ring and BOOM… I was instantly treated with the VIP treatment with my own consultant, my own little area to view rings, and all the time in the world (I never felt rushed or pressured).
The employee answered every question and was very knowledgeable and helped me every step of the way to find that perfect ring, (which it was EXACTLY what I was looking for at a reasonable price and that my fiancée LOVES!)
We have been back multiple times to purchase our wedding bands, and anniversary gifts and EVERY time I have been treated greatly by the employees! Maholo Na Hoku!

I was very disappointed to discover that Na Hoku has horrible customer service. The store manager at Fashion Valley was very unprofessional, rude, and condescending. Not only was she extremely unpleasant to deal with, she also accused me of lying to her and told me there was dirt on the inside of a never-​worn ring I was trying to exchange for a different size. After a very drawn out process and unnecessary waste of time involving the district manager and VP at Hawaii headquarters, a week later my issue was still not resolved. Na Hoku’s company philosophy seems to be: The customer is always WRONG.
There are plenty of other stores that do not have shady business practices and carry the same types of jewelry. Spend your money elsewhere so that you can enjoy your jewelry instead of remembering what an awful experience you had buying it.

My mom’s and sisters’ favorite store! And now I know why… I got «en-​gay-​ged» this past April and was given a beautiful ring that my life partner purchased there. It was beautiful… but not the right color gold… and come on now. you know white gold is always glimmers more than yellow gold. So we went to exchange the ring and the staff was so incredibly wonderful. They were so happy for me that I kind teared a little. They are very supportive of the LGBT community and should be acknowledged as so! Kudos Na Hoku!

Extensive collection of unique pacific inspired jewelry from one of Hawai’is oldest jewelers. Their selection of Tahitian pearls & opal is astounding.