National Seating & Mobility

The worst of the worst. They told me it was going to take about 2 months to get a new chair, it has been 7 months and still waitting. They took about 4 months and many calls from me just to submit my order another 2 months for medicare to say yes according to them and it has been a month since tiLite started to work on it. STAY AWAY! or ask your case manager to look for another company.

If you have a choice Do Not use this company, Chris upper Management feels entitled to tell you how you feel and what you can get. Rather than compassion for your individual needs.
After telling what your going to get and when you’ll get it. They usually let it sit at there facility for months unless you call continuously asking where its at. The whole process can take over a year if your not on top of it. The office staff is rude when you call to inquire the where a bouts of what has been ordered. They have even hung up on us, yell at us, lied to us. I have complained to Kaiser about them but they are contracted with them so we don’t have a choice. I really don’t understand how these people can not care when a person is stuck in there bed because the don’t have a wheelchair or can’t sit up on there own. this Company is pathetic. we are now waiting on a chair that has taken 8 month this far. they did give us the chair but the back wasn’t attached and the head rest had one screw holding it in place so it kept falling. we were told it would take 10 days to fix its been a month and they don’t know when its going to be ready.
meanwhile my daughter is in constant pain if she chooses to be in her old chair while she waits or she can lay in bed for months. GOOD JOB CHRIS!

High employee turnover which results in delays, delays and more delays. Multiple promises to follow up, missed service calls, poor workmanship on equipment and horrible customer service. There are many other mobility companies in SD county that offer top notch service and you are better off going elsewhere.

Great service, really nice helpful people.