So Fresh So Clean

My appointment was at 10am. They called me at exactly 9:26am the day of telling me there van broke down, and to call their supervisor. I called the supervisor and couldnt get a hold of him for hours, he was in church… And now they are saying they can’t reschedule. What a joke company with 1 van. Wouldnt even give 1 star.

I have to give 1 star as there’s no lower rate to be given. I had a recent (summer of 2014) experience with them which was horrible. My carpets were dirty and they were running a promotion through Groupon. I called and ask if I should buy the groupon and pay extra for extra cleaning. They said not to buy the groupon and that they will give me its price anyway. It should ring my bell then that these ppl are not honest if they want to cheat the groupon. They came to the house and started adding to the original agreed price for extra cleaning. I agreed and paid over double of the original price. Not only that they did not clean my carpets but they made such a mess cleaning the stair way. All my furniture in the dinnette that was not covered on their advice that is far from stairs, even the kitchen, walls and mirrors, paintings, pictures, etc. were damaged. I had to wash the walls and deal with restoring furniture and the rest of the mess. My carpets were even worse as they were bleached all over unevenly and completely discolorated. Besides, the odor that we had to suffer for months was almost unbearable. I called them to come back and deal with the stains and odor. It started a saga of lies that the truck just broke, something happened, or they were just not showing up. I wasted a month to try to get them finish their job. I wasted days of work waiting for them to come to the house. I was always nice and asking kindly. They stopped answering their phone when saw my phone number on their screening id. I called them from a phone of a friend and they picked up. When they heard my voice they hang up on me and did not answer anymore. I left them a msg that I hate to give bad reviews and never had, but this time I should so, people know what they are getting into. I procrastinated with more than a half of year because I really hate to give bad reviews but accidentally run into a YP perfect score of 3 reviews on them which are very old (2009) and untrue. I felt obligated to tell the truth about this company’s recent dealings which are: incapable to clean well because of old truck and lazy technicians; dishonest and sneaky; unprofessional; in one word awful. Don’t go with them! Read Unilocal ratings first before choosing a company. Don’t be stupid like me! I have pictures of my carpets before I called another company to restore their damages, which I am sharing with you here.

Worst customer service EVER!!! Seriously, do not waste your time with these people. They never answer their phones or call you back. I scheduled an appointment and they never showed up and finally after 30 minutes I called and they said they were lost. A phone call to inform me of that would have been great. I re-​scheduled and then the guy started texted me the night before asking me how I’d be paying! Seriously??? And then told me stairs were extra even though on groupon it says stairs can be used in exchange for a room, he wouldn’t budge. So I said forget it and got a refund. They do NOT care about their customers, only about making a buck (which normally I can appreciate if its warranted) biggest waste of my time. Seriously, do not bother with this useless company.

I purchased a groupon for carpet cleaning and attempted to contact the company several times to schedule an appointment. My telephone calls went straight to voicemail and my emails remained unanswered. I was forced request a refund for the groupon since this business apparently does not even exist… DO NOT WASTE YOUR TIME OR MONEY with these people!

About a year ago I needed my condo’s carpets steam cleaned. So… I bought the groupon these guys had for sale. I was pleasantly surprised by service. The gentleman who did the work for me was timely and friendly. I had booked an appointment for my stairs and two bedrooms. Luckily he had time, because I decided to get my sofa and loveseat done as well. The additional price for the sofa and loveseat were reasonable and they turned out looking like new.
Fast forward a year later, and I have an appointment booked for next week! Thanks for the great service.
Side note– I like that I was able to book via text message. It is just an added convenience.

Unfortunately customer service and booking appear to be non-​existent. I have a Groupon — and have not received any response after numerous voicemails and sending an email. Bought the Groupon to correspond with a move out. Will need to get a refund or something as the $ 69 spent will soon be useless. Shame. We always treat Groupon vendors well with good reviews and tipping too. This company dropped the ball. I usually aim to only write positive reviews but the lack of service from this company has me wanting to warn others. Maybe this is unusual for them but just contacting me back seems reasonable and warranted.

I have pets and kids so my carpets need to be cleaned every few months. After trying a few different carpet cleaners, I finally stumbled upon these guys. They’ve come back three times so far and have been very courteous and friendly. Those of you who’ve seen my reviews before know that 5 stars only comes from me after an exceptional first time experience or consistent good experiences over time! I am also into «service» and these guys were super nice. Ummmm… yeah — and I like things super clean. So, don’t bash on me for getting my carpets cleaned 4 — 5 times a year!
Gonna use them at the office too :)

I bought a Groupon to clean my carpets from So Fresh So Clean. I booked my appointment weeks in advance, as I was getting married soon and needed my carpets cleaned right before my family came into town. They called me at 9 pm the night before to reschedule because their van/​machine broke down. They rescheduled me for Sunday (the day after my original appointment) and kept saying how they normally don’t work on Sundays, like they were doing me a favor or something! Then a guy showed up Sunday only to tell me that the machine stopped working again and also threw in that he normally doesn’t work on Sundays, again like I should be thankful that they at least showed up with non-​working equipment. This company apparently only has one van which looks like it is on it’s last leg when it pulled up to my house. I cannot comment on the quality of their carpet cleaning as I did not get that far! But based on the quality of the van and machine they use to clean the carpet I would not recommend this company, regardless of their prices!!!

I recently moved and wanted to get the sofa/​sectional cleaned before moving it into the new place. Im really allergic to cats and so I needed same day service as my boyfriends last roommate had a cat. They were really flexible about getting out the same day, and were nice enough while they were here. But didn’t clean the backside of the cushions. I spent the next week with awful allergies and finally gave in to having a different company come out and clean. For the price I paid to have everything cleaned the amount of hair and dandur that the second company found left behind was unacceptable.
I read that they came back and re did a job for someone but if they had done it right the first time they wouldn’t have to do that. I highly recommend they do a more thorough job and do it right the first time.

Seriously, these guys are the real deal in carpet cleaning. Best I’ve found in San Diego with very reasonable prices. Sean and Brett are hardworking and get the job done with a smile. They know what they are doing and care about the quality of their work.
They get most tough stains out and your carpets will look just like the «after pics» when they are done. They use great professional equipment and products, deal well with pet hair and stains and will take on big or small jobs. Some other cleaning services won’t even bother with one room!
Of all the times I’ve had them clean my carpets and upholstery, it usually has exceeded my expectations. There was only one time they missed a spot, but, when I called them about it, they promptly returned to clean that area again at no charge. I’ve used their service for about 7 years now and wouldn’t think of calling anyone else. If your carpets need sprucing up, call these guys.