Uptown Cleaners

Convenient location, but that’s all this place has going for it. Would not recommend to anyone. They damaged one item, and failed to repair the other.
I dropped off 2 items here about a month ago. One was a table cloth with a few smudges on it. In getting those smudges out, they managed to inflict much worse damage to the material that cannot be fixed (I believe a burn of some sort).
The other item needed to be repaired, and they told me they would be able to do it. A week later when I came to pick it up, they informed me they could not repair it. At that point, I did not have time to get it repaired by competent people elsewhere before I actually needed it. Why it took them a week to tell me they were not capable, I do not understand.

I had a terrible experience at this cleaners which resulted in losing one of my favorite blouses. I brought in an ivory silk blouse and a bright red silk blouse to be dry cleaned. The red blouse had a discoloration on the collar and they warned me that it may not come off but I left it just in case. It did not come off but I already expected that. They did not mention any issues about the ivory blouse.
When I returned to pick them up and I went home I saw that the ivory blouse had red stains on the front upper right area and that the front of the ivory blouse was touching the red blouse as they had been placed under the same plastic garment bag. It seemed clear to me that the blouses had come in contact at some point when the red blouse was wet and that the red blouse had bleeded over the ivory blouse. I brought the blouses in and they kept them and said they would speak to the owner of the cleaners and that they would call me the day after with a resolution. No phone calls the day after or the day after that. We called them two days later and they did not have an answer for us yet. We had mentioned to them that we were leaving town but they told us that the owner would not call us until a couple of days later since it was the weekend.
Finally the owner called us on Monday after we had left town and she told us that the spots were due to the reaction of my sweat and that they had treated the armpits for sweat marks, something I did not ask for, and that somehow the red spots showed up all over the upper front. They clearly did not want to take responsibility for their mistake and made up a story which does not even make sense to any logical mind. A few days later they mailed the blouses to us and we noticed that the spots were now smeared probably because they tried to remove them or make them blurry to make their story more believable. So an $ 80.00 blouse later and $ 10.00 for the price of the dry cleaning which was not even refunded, I learned the lesson that just because a cleaner charges more for their services does not mean that they are going to do a good job or stand behind their work. I have been paying $ 3.00/blouse in my regular cleaner for over 10 years and I never had something like this happen. Mistakes happen but if this owner does not take responsibility for them hopefully they won’t stay in business for very much longer.

I’ve been a customer since the day they opened. The owners are incredibly friendly and professional. I have yet to receive any bad service and don’t anticipate ever experiencing such. It’s always prompt service from the employees and the goods are always ready when promised and best of all, anything dry cleaned is absent of that weird chemical smell you find from other lesser cleaners.

I’ve been coming to Uptown for about three years now and have been completely satisfied. Unlike other dry cleaners, the clothing never has a chemical smell. Also, several times when I’ve had hard stains to remove, they have cleaned the items a second time at no charge. They’re also honest and will tell you if a garment should not be dry cleaned because it might be damaged. The service has always been great; they are courteous and accommodating. As for pricing, they are a bit more expensive than some other places I’ve used, but they also do the best work and have the best staff. I’m sorry and surprised to see so many negative reviews.
PS: I recommend purchasing their loyalty card. You pay $ 100 and get $ 120 worth of cleaning.

The most amazing service I’ve ever received, not only was my shirts perfectly pressed, but the owner went out of his way to make sure I was happy.

Affordable prices with a quick turn around. $ 2.50 per dress shirt in regular wash w/​no extra charge for the starch of your choice. The ladies at the front have been great. Thanks for keeping me looking dapper at work.

What a dump. Basically destroyed my shirts, said they would dry clean them for free. Came back today, shirts not dry cleaned. Just ran then through the laundry service a second time. Shirts still have creases marks. This time I was told «if your particular about how you want your shirts, always get them dry cleaned for $ 5 each… Does that mean since laundering them it’s „only“ $ 2.00 that I’m supposed to except mediocre work».
There is no work ethic here and it’s painfully obvious the owners don’t care and don’t read feed back here on Unilocal.
Very bad quality for a very high price.
This was a complete waste of my time and money. Worst part is, they don’t care.

Absolutely horrible. Dropped off a uniform for my friend who lives out of town for next day cleaning. Came back the next day and they weren’t ready. Not only were they not ready the lady had no idea where they were. We didn’t even freak out yet, we told them we would come back the next day, but they absolutely needed to be ready. Then lady said she would call her boss and make sure everything was set. Came back the next day and they still couldn’t find them. Super unprofessional. If you want your clothes back don’t come here.

Fairly priced. Great service. I have always had a good experience here!

I was surprised to read all the negative reviews since I never had a bad experience with this place. They’ve always been nice and professional. I had many different items cleaned here and not once did they disappoint me. One time they saved a knitted blanket my grandma made for me and that I stupidly washed. They stretched it and reshaped it that now it looks like new. Even though at first they said they wouldn’t take it at all. I must say that sometimes when I need some casual things to get dry cleaned I’ll take them downtown where I work to a cheaper place but overall I prefer these guys — they’re close, they do what they promise and they’re reasonably priced.

I started going to this place about a month or two ago. The first time I had my shirt cleaned the collar was still dirty, so when I called them to tell them she asked if I wore it already, which I did, and her answer was ok it’s to late sorry.
Ok so I let that slide and told them to pay attention to the collar, and it was better next time, but not as white as it should be.
So then I had a stain on the collar, but on the outside of the shirt, that was still there after cleaning. Which I told them about, right there in the store, and her reply was I’m sorry I’ll spot check it next time.
So I took it in last week, she so called spot checked 4 spots, and after picking up today and showing her they are still there AGAIN she says sorry but you still have to pay for it I asked her to call the manager she texted her and told me she might call me so I waited and told her to CALL her but the manager called in and didn’t even ask to talk to me she just said make him pay there’s nothing she can do
POOR Customer service I will NEVER go here again and I use the cleaners every week now with this job

Always on time, fair price… Amazing job!

I had a coupon for Uptown Cleaners for free dry cleaning on one sweater. I thought I would give it a try, but the woman at the counter said my item was a blouse and she wouldn’t apply the coupon. I asked what the cost would be to press a dress I brought in and she said it would be $ 7.50, but if I had it dry cleaned it would be $ 8. Seriously?! No wonder they only have 3 stars and need to advertise with coupons.

This place is a joke! I picked up my items to find black and pink marks ALL OVER my white BCBG dress. These stains were not there before. I also dropped off a jacket that did in fact have a stain on it and when I dropped it off, I asked if they thought they could remove the stain. The woman taking my clothing said they would try to remove it but she wasn’t sure if it could be fixed. I told her that was fine. After I got home I realized they never returned my jacket and instead they put a note on the hanger saying they «D/​Ced» my jacket because the stain was too bad. So apparently if they can’t remove a stain they just throw your clothing out and put a note on your hanger apologizing about it. This place is overpriced and unprofessional. STAY FAR AWAY!

great service and fast

The girls here are always efficient and courteous. We take all our best clothes here and they look after them beautifully. It’s always a fair price for a terrific clean and done quickly.

Stay faaar faaaar away!
I had a almost unbelievable experience with Uptown. It’s a shame really because I am all about organic, will pay extra for it, and I live right down the street! Sounds like a win-​win right? How did it go so horrible wrong???
I took a couple pieces to Uptown here and there, and left happy even with a much lighter pocket (their prices are about $ 5 — 10 more per clothing). It was a brand spankin’ new black jacket that allowed me to see Uptown’s true colors.
I don’t like wearing new clothes before I wash them or get them cleaned, so I was excited to pick my jacket up especially since I was wearing it to a friends wedding that afternoon, When I got to my destination, and unveiled my trendy expensive jacket, half of it was covered in black pills, like a 7 year old worn out POS!
Of course I brought it back, and this… hmm how can I say it… very cranky, very tattooed lady «helped» me. I told her I never worn it before, it came back looking used up, not knowing what they could do for me… She took it and said they would have it shaved and their drying machines sometimes does that to clothes. Won’t really return my expensive jacket back to how I bought it, but I had no other choice.
I return to pick up my jacket, and drop off more clothes to get cleaned, figured I’d give it another chance and maybe they would be careful.
She handed over my jacket and said «$ 7.50»
Excuse me? «$ 7.50»… but you guys ruined my jacket, you said you would have it shaved. «We cleaned it again.» Why did you do that? I didn’t ask to have it cleaned!
I paid the $ 7.50, and before she grabbed my other clothes to ruin, I told her I would go someplace else. Which she shrugged and turned away, I could practically see a «whatever bitch» cartoon bubble coming from her head.
Product provided: bad
Service: SHITTY!
I never hoped a place would go out of business but that is bad business. If I wanted to lose money and get my clothes ruined I would have gave the homeless guy outside a 20 then have him piss on me. Hmm feels about the same.

This is my go-​to dry cleaner. Organic dry cleaning was previously more of a luxury than a necessity… until a conventional dry cleaner told me that the chemicals they use will kill bugs just fine (long story) because they use something like paint thinner (!!!). Ummm… I decided that I like to live in non-​paint-​thinner-​soaked clothes. Hangers used to be my place until discovering Uptown Cleaners.
First off, it is generally more affordable than most organic cleaners. Also they have monthly adds in the Get 1 Free mailer sent to all SD residents. $ 7 off $ 35 worth of dry cleaning. And they have a loyalty card: $ 120 worth of dry cleaning for $ 100. Awesome!
They are pretty honest about they can and cannot do. Admittedly, organic cleaning is not as strong as conventional chemicals. They will offer to redo a stain removal with your permission. Your permission is needed due to risks involved (e.g., silk shouldn’t be spot-​treated twice because the silk may burn). Side note: I did bring said shirt to my fluff & fold who was able to take care of the stain.
Turnaround time is decent. A few days. And they stay open til 8pm. I do wish they were open earlier than 7 am.

I must say this is one of the best cleaners I have ever used. The prices are definitely on the high end… But you get what you pay for. I went in today and picked up a few shirts that I had dropped off. They let me know that one of the shirts had a broken button so they needed to keep it until tomorrow to fix it. I thought that was pretty awesome. Past experience with cleaners I have had to discover these kind of things on my own. I will definitely continue to use them.

Not bad, not amazing.
I do like that they’re a «green» dry cleaner. I dropped off a silk comforter to be cleaned, along with 2 suit jackets, a shirt, and a sweater. The comforter was only $ 28 to have cleaned which is pretty good, but the jackets, shirt, and sweater were $ 25 to DC. Seems a little steep to me…
The staff was nice, but I was a little put off when I tried to show them an oil stain on the comforter from salad dressing, and they didn’t even look just nodded and stuffed the comforter into a bag to be cleaned. Needless to say, the stain was still there when I got the comforter back. It was a tough one though, so I’m not holding that against them.
The garments were cleaned well however, and even though it all took a week I was mostly happy with the result. I liked that my comforter was packed in a disposable, ventilated bag so it was easy to carry home, and I was looking forward to the ‘green” bags I saw posted in previous reviews, but my garments came back on wire hangers with the usual dry cleaner’s plastic wrap.
I don’t DC often, but when I do I will go back to Uptown. They are close, dont’ charge an arm and a leg to clean my comforter, and I don’t have to sweat looking for parking which is a HUGE plus. Not to mention their close proximity to Fiji frozen yogurt and Big City Bagels!